Fetch Softworks

Upload Problem with GoDaddy? since update (4 posts)

• Started 6 years ago by Mark
• Latest reply 4 years ago from W

• Mark Member

  Go daddy updated our account recently. Now we can no longer update our files using Fetch 3.0.3 on our old Emac that we use for our website.

  We get an error message which reads: "Server response: could not open data connection to port 3864, no route to host"

  Are we doing something wrong? We have used the same program for decades and everything was great! HELP

  221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
  221 Logout.
  Connecting to allenpaintball.com port 21 (10/12/17 2:08:15 PM)
  220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
  220-You are user number 11 of 500 allowed.
  220-Local time is now 11:04. Server port: 21.
  220-This is a private system - No anonymous login
  220 You will be disconnected after 3 minutes of inactivity.
  USER allenpb
  331 User (REMOVED) OK. Password required
  PASS
  230 OK. Current restricted directory is /
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  PWD
  257 "/" is your current location
  PWD
  257 "/" is your current location
  PORT 192,168,0,8,142,131
  200 PORT command successful
  LIST
  425 Could not open data connection to port 36483: No route to host
  ftp_list: -30000

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  I would try downloading Fetch 4.0.3 from http://fetchsoftworks.com/fetch/download to see if that helps. Please let me know if you see the same problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Mark Member

  We where able to fix the problem by changing our settings.

  Under preferences we changed the firewall setting to: "use Passive mode transfers PASV" and it worked as it did before.

  Thank you for the great Product!

  Posted 6 years ago #

• W Member

  Hello, In the middle of transporting files from 1 hostgator account to another fetch crashed. I started the program and now get this error message when I attempt to log back in. The message occurs specifically when Fetch is "Getting file list":

  "Fetch could not get the file list because the ftp server sent an unexpected response."

  an additional error message pops up when I continue to refresh:

  "Fetch could not open the folder "OK." because the FTP server says that the requested item could not be accessed."

  Below is a piece of the Fetch Transcript:

  LIST
  425 Could not open data connection to port 50264: Connection refused
  PASV

  Posted 4 years ago #