Your best friend for file transfer.

Fetch application logoFetch

Upload Problem with GoDaddy? since update (4 posts)

  • Started 6 years ago by Mark
  • Latest reply 4 years ago from W
  • Mark Member

    Go daddy updated our account recently. Now we can no longer update our files using Fetch 3.0.3 on our old Emac that we use for our website.

    We get an error message which reads: "Server response: could not open data connection to port 3864, no route to host"

    Are we doing something wrong? We have used the same program for decades and everything was great! HELP

    221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
    221 Logout.
    Connecting to port 21 (10/12/17 2:08:15 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 11 of 500 allowed.
    220-Local time is now 11:04. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 3 minutes of inactivity.
    USER allenpb
    331 User (REMOVED) OK. Password required
    230 OK. Current restricted directory is /
    215 UNIX Type: L8
    257 "/" is your current location
    257 "/" is your current location
    257 "/" is your current location
    PORT 192,168,0,8,142,131
    200 PORT command successful
    425 Could not open data connection to port 36483: No route to host
    ftp_list: -30000

    Posted 6 years ago #

  • Jim Matthews Administrator


    I would try downloading Fetch 4.0.3 from to see if that helps. Please let me know if you see the same problem.


    Jim Matthews
    Fetch Softworks

    Posted 6 years ago #

  • Mark Member

    We where able to fix the problem by changing our settings.

    Under preferences we changed the firewall setting to: "use Passive mode transfers PASV" and it worked as it did before.

    Thank you for the great Product!

    Posted 6 years ago #

  • W Member

    Hello, In the middle of transporting files from 1 hostgator account to another fetch crashed. I started the program and now get this error message when I attempt to log back in. The message occurs specifically when Fetch is "Getting file list":

    "Fetch could not get the file list because the ftp server sent an unexpected response."

    an additional error message pops up when I continue to refresh:

    "Fetch could not open the folder "OK." because the FTP server says that the requested item could not be accessed."

    Below is a piece of the Fetch Transcript:

    425 Could not open data connection to port 50264: Connection refused

    Posted 4 years ago #


  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.