Fetch Softworks

upload problem....help!!! (15 posts)

• Started 14 years ago by swim
• Latest reply 14 years ago from Scott McGuire

• swim Member

  Hi guys...
  i've a problem with the upload of file to my server with Fetch Client....
  When I try to upload a file with a size of 97KB or more, the apload when arrive to 96KB block it and te up speed diminishes and i can't upload it....
  why?
  thx

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  If the upload of a large file always stalls at the same place, the most likely cause is that you are out of space (also known as "quota") in your account on the server.

  Unfortunately most FTP servers don't give a useful error when this happens.

  You should try deleting unused files from the server, if possible, and see if that fixes the problem.

  If it doesn't, please let us know and we can investigate further.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• swim Member

  I tried with different host and all host have the same problem....I don't think that is a problem of host....
  I tried with other ftp client and they have the same problem....

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Do you have this problem with just one particular file, or all files? Can you upload other, larger files successfully?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• swim Member

  hi,
  i have the same problem with all files of size of 96 or more KB....

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  We'd like some more information to help diagnose the problem. Could you please do the following?

  * Quit Fetch.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading one of the problem files.
  * After the upload stalls, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• swim Member

  it is the Fetch Transcript:

  TYPE I
  200 Type set to I
  PASV
  227 Entering Passive Mode (151,1,162,12,254,67).
  Making data connection to 151.1.162.12 port 65091
  STOR newsletter_20081010.pdf
  150 Opening BINARY mode data connection for newsletter_20081010.pdf
  Update check started at 02-12-2008 00:49
  Update check skipped at 02-12-2008 00:50 (next check after 02-12-2008 20:54)
  Unsuccessful transfer of newsletter_20081010.pdf (128.592/137.744 bytes, 213 bytes/sec, 10:01 elapsed) stopped at 2-12-2008 0:57:53 (error: 2,-30014)
  ftp_store_close: 2,-30014 (state == RPUT_CLOSING)
  ABOR
  send_cmd():con_conn->Putline() returns 2,-50

  Thank you

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks, but we really need to see the entire Fetch transcript from the beginning to properly analyze the problem.

  If you do not feel comfortable posting the entire transcript here, please email it to:

  bb at fetchsoftworks dot com

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  By the way, here's something you should try to see if it fixes the problem. While they are basic troubleshooting steps, they do sometimes fix problems like the ones you are experiencing.

  * Shut down your Mac.
  * Unplug your router or wireless base station.
  * Unplug your cable/DSL modem.
  * Plug the cable/DSL modem back in, and wait about a minute for it to get completely started up.
  * Then plug the router back in, and wait another minute for it.
  * Finally, turn on your Mac.

  Then try connecting to and uploading one of the problem files again.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• swim Member

  I already did it....
  Always the same problem....:()

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Could you please try uploading to our server? That will definitely tell us whether it's a problem with the server, or something on your network.

  To do this, connect to our server using the following information:

  Hostname: ftp.fetchsoftworks.com
  Username: (leave empty)
  Password: (leave empty)

  Once you're connected, you'll see an "incoming" folder. Drag and drop the problem file to the "incoming" folder.

  You can't open the incoming folder - it's a dropbox, which means you can put files in it but cannot look in it or modify the files afterwards. (Don't worry, we'll delete the file once the test is done.)

  But you'll be able to tell whether your upload is successful or not, which is what we're trying to test.

  Let us know if your upload is successful or not; if not, please post the transcript from the failed upload.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• swim Member

  hi,
  i uploaded file...
  why with other servers i can't do it?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Are all the servers you tried run by the same company or organization? If so, they may all be running the same software, or there is some network problem that affects them all.

  Given that you can upload successfully to the Fetch server, and that you have problems uploading the files to your server with all FTP clients, I suspect the problem is with the servers.

  It could be a router problem, although I think that's less likely. If you wanted to test for that, you could try connecting your Mac directly to your cable/DSL modem and see if you can upload successfully to the servers then.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• swim Member

  No, i try with different maintainer....i have about 5 domains and all of them have the same problem....
  why?
  is my ADSL provider?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Yes, if you have the same problem with multiple servers run by different companies/maintainers, then problem is most likely either with your network equipment - your router or DSL modem - or possibly with the provider.

  As I suggested earlier, if your Mac is not connected directly to the DSL modem, you should try connecting directly to the modem and see if that helps.

  Also, if you have your Mac's firewall enabled, you should disabled it and see if that helps.

  If neither of those help, you should contact your provider for assistance.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #