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upload stalls and stops (11 posts)

  • Started 13 years ago by blake williams
  • Latest reply 13 years ago from Scott McGuire
  • blake williams Member

    my upload stops and the message states that the server responded "Maximum disk quota 102400KB Used disk quota 47668KB available 54731KB Data connection closed, file aborted...

    the website files I'm trying to upload comes in at 28.4MB

    any idea...????

    thank you,

    Blake

    Posted 13 years ago #

  • Scott McGuire Administrator

    Hi Blake,

    Are you saying that any file you upload stops after 28.4 MB is uploaded?

    And could you please do the following?

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Try uploading again.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 13 years ago #

  • Craig Bares Member

    25 ABOR command successful.
    SIZE Maria's IMG_3415.jpg
    This is the error message that I have been receiving after multiple attempts at sending this file. What to do?
    550 Maria's IMG_3415.jpg: The system cannot find the file specified.
    PASV
    227 Entering Passive Mode (63,80,167,239,6,207).
    Making data connection to 63.80.167.239 port 1743
    STOR Maria's IMG_3415.jpg
    125 Data connection already open; Transfer starting.
    Upload of Maria's IMG_3415.jpg stalled with 328320 bytes transferred, tw->ftp_store_high_water_mark == 328320 (state == RPUT_SENDING)
    Unsuccessful transfer of Maria's IMG_3415.jpg as binary data (328,320/660,011 bytes, 8,873 bytes/sec, 0:37 elapsed) stopped at 8/10/09 3:50 PM (error: 2,-30036)
    retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 5
    ABOR
    426 Connection closed; transfer aborted.
    225 ABOR command successful.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (63,80,167,239,6,208).
    Making data connection to 63.80.167.239 port 1744
    LIST -al
    125 Data connection already open; Transfer starting.
    08-10-09 03:21PM <DIR> Day By Day
    08-10-09 03:39PM <DIR> MARIA'S CAFE
    226 Transfer complete.

    Posted 13 years ago #

  • Scott McGuire Administrator

    Hi Craig,

    My first guess is that you are out of space in your account on the server; there is no space left to store the file you are trying to upload.

    Can you delete some old files on the server that you no longer need, and then try uploading again, and see if that helps?

    Let us know if it doesn't.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 13 years ago #

  • blake williams Member

    Hi Scott,

    thanks for the info....I meant that the size of my website when I check it on the desktop reads 24 mb though on my servers site it states that 72mb is used.

    Here is the info from the transcripts..

    imum disk quota limited to 102400 Kbytes
    Used disk quota 87982 Kbytes, available 14417 Kbytes
    226 Transfer complete.
    MDTM City.css
    213 20090809182645
    RPUT_CHECKING_DATE: Local file City.css modified 08/10/2009 02:38 PM Remote file City.css modified 08/09/2009 11:26 AM, will upload
    PASV
    227 Entering Passive Mode (65,61,216,62,10,163)
    Making data connection to 65.61.216.62 port 2723
    STOR City.css
    150 Opening ASCII mode data connection for City.css.
    226-Maximum disk quota limited to 102400 Kbytes
    Used disk quota 87982 Kbytes, available 14417 Kbytes
    226 Transfer complete.
    Transfer of City.css (2,198 bytes, 0 bytes/sec, 0:00 elapsed) completed at 8/10/09 5:31:58 PM
    MDTM City.js
    213 20090809182646
    RPUT_CHECKING_DATE: Local file City.js modified 08/10/2009 02:38 PM Remote file City.js modified 08/09/2009 11:26 AM, will upload
    PASV
    227 Entering Passive Mode (65,61,216,62,10,164)
    Making data connection to 65.61.216.62 port 2724
    STOR City.js
    150 Opening ASCII mode data connection for City.js.
    226-Maximum disk quota limited to 102400 Kbytes
    Used disk quota 87982 Kbytes, available 14417 Kbytes
    226 Transfer complete.
    Transfer of City.js (20,600 bytes, 0 bytes/sec, 0:00 elapsed) completed at 8/10/09 5:31:59 PM
    MDTM droppedImage.jpg
    213 20090809182647
    RPUT_CHECKING_DATE: Local file droppedImage.jpg modified 08/10/2009 02:38 PM Remote file droppedImage.jpg modified 08/09/2009 11:26 AM, will upload
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (65,61,216,62,10,165)
    Making data connection to 65.61.216.62 port 2725
    STOR droppedImage.jpg
    150 Opening BINARY mode data connection for droppedImage.jpg.
    226-Maximum disk quota limited to 102400 Kbytes
    Used disk quota 87982 Kbytes, available 14417 Kbytes
    226 Transfer complete.
    Transfer of droppedImage.jpg (76,710 bytes, 76,710 bytes/sec, 0:01 elapsed) completed at 8/10/09 5:32:01 PM
    MDTM image.png
    213 20090809182647
    RPUT_CHECKING_DATE: Local file image.png modified 08/10/2009 02:38 PM Remote file image.png modified 08/09/2009 11:26 AM, will upload
    PASV
    227 Entering Passive Mode (65,61,216,62,10,166)
    Making data connection to 65.61.216.62 port 2726
    STOR image.png
    150 Opening BINARY mode data connection for image.png.
    226-Maximum disk quota limited to 102400 Kbytes
    Used disk quota 87982 Kbytes, available 14417 Kbytes
    226 Transfer complete.
    Transfer of image.png (1,241 bytes, 0 bytes/sec, 0:00 elapsed) completed at 8/10/09 5:32:02 PM
    MDTM navbar_0_normal.png
    213 20090809182648
    RPUT_CHECKING_DATE: Local file navbar_0_normal.png modified 08/10/2009 02:38 PM Remote file navbar_0_normal.png modified 08/09/2009 11:26 AM, will upload
    PASV
    227 Entering Passive Mode (65,61,216,62,10,167)
    Making data connection to 65.61.216.62 port 2727
    STOR navbar_0_normal.png
    150 Opening BINARY mode data connection for navbar_0_normal.png.
    426-Maximum disk quota limited to 102400 Kbytes
    Used disk quota 87981 Kbytes, available 14418 Kbytes
    426 Data connection closed, receive file navbar_0_normal.png aborted.
    Unsuccessful transfer of navbar_0_normal.png (0/873 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 8/10/09 5:32:23 PM (error: 2,-30000)
    ftp_store: 2,-30000 (state == RPUT_SENDING)
    ABOR
    500 'ÿABOR': command not understood.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (65,61,216,62,10,168)
    Making data connection to 65.61.216.62 port 2728
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    drw-rw-rw- 1 user group 0 Aug 10 17:32 .
    drw-rw-rw- 1 user group 0 Aug 10 17:32 ..
    drw-rw-rw- 1 user group 0 Aug 9 18:30 Body Mind Spirit 2_files
    -rw-rw-rw- 1 user group 2198 Aug 10 17:31 City.css
    -rw-rw-rw- 1 user group 20600 Aug 10 17:31 City.js
    -rw-rw-rw- 1 user group 76710 Aug 10 17:31 droppedImage.jpg
    -rw-rw-rw- 1 user group 1241 Aug 10 17:31 image.png
    -rw-rw-rw- 1 user group 891 Aug 9 18:26 navbar_0_rollover.png
    -rw-rw-rw- 1 user group 1351 Aug 9 18:26 navbar_1_normal.png
    -rw-rw-rw- 1 user group 1415 Aug 9 18:26 navbar_1_rollover.png
    -rw-rw-rw- 1 user group 2012 Aug 9 18:26 navbar_2_normal.png
    -rw-rw-rw- 1 user group 2259 Aug 9 18:26 navbar_2_rollover.png
    -rw-rw-rw- 1 user group 3360 Aug 9 18:31 navbar_3_normal.png
    -rw-rw-rw- 1 user group 3251 Aug 9 18:31 navbar_3_rollover.png
    -rw-rw-rw- 1 user group 1572 Aug 9 18:31 navbar_4_normal.png
    -rw-rw-rw- 1 user group 1593 Aug 9 18:31 navbar_4_rollover.png
    -rw-rw-rw- 1 user group 1119 Aug 9 18:31 navbar_5_normal.png
    -rw-rw-rw- 1 user group 1105 Aug 9 18:31 navbar_5_rollover.png
    -rw-rw-rw- 1 user group 1506 Aug 9 18:31 navbar_6_normal.png
    -rw-rw-rw- 1 user group 1466 Aug 9 18:31 navbar_6_rollover.png
    -rw-rw-rw- 1 user group 75 Aug 9 18:31 navbar_separator_0.png
    -rw-rw-rw- 1 user group 75 Aug 9 18:31 navbar_separator_1.png
    -rw-rw-rw- 1 user group 75 Aug 9 18:31 navbar_separator_2.png
    -rw-rw-rw- 1 user group 75 Aug 9 18:31 navbar_separator_3.png
    -rw-rw-rw- 1 user group 75 Aug 9 18:31 navbar_separator_4.png
    -rw-rw-rw- 1 user group 817 Aug 9 18:31 shapeimage_1.jpg
    -rw-rw-rw- 1 user group 2092 Aug 9 18:31 shapeimage_2.png
    -rw-rw-rw- 1 user group 43 Aug 9 18:31 transparent.gif
    226-Maximum disk quota limited to 102400 Kbytes
    Used disk quota 87981 Kbytes, available 14418 Kbytes
    226 Transfer complete.
    PWD
    257 "/City_files" is current directory.
    PWD
    257 "/City_files" is current directory.
    PWD
    257 "/City_files" is current directory.
    PWD
    257 "/City_files" is current directory.
    PWD
    257 "/City_files" is current directory.
    QUIT
    221 Goodbye!

    Posted 13 years ago #

  • Scott McGuire Administrator

    Hi Blake,

    If the only thing you have on your server (or that you intend to be on your server) is your website, my guess is you have multiple copies of the website on the server - possibly one folder containing a copy of the website got uploaded inside another folder with another copy of the website.

    You may want to consider deleting everything on the server and starting over - again, only do this if all you're trying to do is put one copy of a single website on the server. If there's other stuff on the server that you want to keep, you should be careful of what you delete. That should free up space (especially since the server is now saying you've got 88 MB on it).

    As for the problems uploading, it looks like there are occasional errors, either caused by your network connection or the server, that are causing the connection to be dropped while uploading.

    I'd recommend giving our latest version, Fetch 5.5.1, a try. It has the ability to detect failed or stalled uploads and resume them automatically - so even if your upload is interrupted unexpectedly, Fetch 5.5.1 should continue the upload to completion.

    Please note that Fetch 5.5.1 may not be a free upgrade for you. It is free to users who purchased Fetch on or after January 29, 2009; otherwise, upgrades from older versions of Fetch cost $10. For more details about upgrading, see http://fetchsoftworks.com/fetch/upgrade .

    However, you can try Fetch 5.5.1 free for 15 days, and see if it fixes the problems, and if it we hope you'll consider upgrading.

    If Fetch 5.5.1 does not help with your upload problems, or if you have additional questions, please let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 13 years ago #

  • key Member

    I have an old Fetch 3.03 which always worked fine, for several years on a Mac 0S 9. However, several weeks ago, when I was trying to upload a file, it deleted the file of the same name, but didn’t upload the new version. Nor has it been able to upload any file since. I replaced the preferences of Fetch and its cache, but the problem remains. It reaches the server, opens my directories, but does nothing beyond that. (It also downloads only corrupted versions of good jpegs from my website.)

    I now upload my files from a different computer with a different method, but is there any way I can rescue my Fetch 3.03?

    Posted 13 years ago #

  • Scott McGuire Administrator

    Hi key,

    At a guess, it sounds like your server made changes to the software they're using such that the server is not compatible with Fetch 3.0.3 - the server doesn't communicate properly with Fetch 3.0.3. Fetch 3.0.3 is 10 years old, so it wouldn't be surprising if it wasn't compatible with some modern server software.

    If you're still on Mac OS 9, you should give Fetch 4.0.3 a try and see if it works better; if you're on Mac OS X 10.3.9 or later, you should give Fetch 5.5 a try. If Fetch 4.0.3 or 5.5 don't work right, we'll take a look and see if there's anything we can do.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 13 years ago #

  • key Member

    That was quick! Thanks for the prompt reply. I'll look into those possibilities.

    Posted 13 years ago #

  • key Member

    My web host replied "The software is constantly being updated. I have not heard this issue before though. I would follow the advice given and update your software,"

    So I downloaded a trial version of Fetch 4.03, and that one seems to work quite well, with a sample file each to put and get. I'll give it the two week trial to make sure it can handle more complex uploads, but it appears sthe problem is solved -- until OS 9 is totally trampled by ever more updates on the Web.

    Thanks again!

    Posted 13 years ago #

  • Scott McGuire Administrator

    Hi key,

    You're welcome, and thanks for the update. I'm glad that Fetch 4.0.3 seems to be working for you.

    Please let us know if we can be of further assistance.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 13 years ago #

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