Fetch Softworks

Uploaded folders become .zip files?? (2 posts)

• Started 6 years ago by Jennifer
• Latest reply 6 years ago from Jim Matthews

• Jennifer Member

  Whenever I upload a folder containing multiple files and folders with more files, Fetch shows the folder as a .zip file, which is not helpful. How can I prevent this from happening? Thank you so much for your help.

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  The next time you upload a file, check to make sure that the Format is set to Automatic and not to Zip Archive. Please let me know if that does not fix the problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #