Fetch Softworks

Uploading corrupts PDFs (8 posts)

• Started 16 years ago by NChurchill
• Latest reply 16 years ago from Scott McGuire

• NChurchill Member

  Hello, I'm not new to Fetch, having used it since about 1996, and have uploaded a site using Fetch 5, but when I or my client downloads any of the PDFs, they don't show up at all. Something in the upload process is corrupting them. Everything else works fine. Do you have any suggestions?

  Thanks so much for your help!

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  We're sorry you're having problems uploading PDFs, and
  we'd like some more information to help diagnose the problem.

  Could you please do the following?

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Upload one of the PDF files that you're having problems with.
  * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• NChurchill Member

  Thanks so much for your quick response! But I figured out the problem: When I switched in "uploads" in preferences from "Automatic" to "Binary (Raw Data)," now I can open the PDF and it shows up. Do I feel dumb! Hope this helps someone else!

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  We're glad to hear you found a workaround.

  But PDFs are supposed to upload as binaries in Automatic mode, so that you don't even need to remember to make that change.

  We believe that you can make PDFs upload correctly in Automatic mode by following these steps:

  * Quit Fetch.
  * Choose "Home" from the Go menu in the Finder.
  * Open the Library folder.
  * Open the Preferences folder.
  * Find the com.apple.internetconfig.plist and com.fetchsoftworks.Fetch.plist files, and move them to the Desktop.
  * Open Fetch.
  * Upload a PDF in Automatic mode and see what happens.

  Please let us know if this works or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• NChurchill Member

  Thanks, I will try this. One of the pdfs uploaded in my workaround gave me the message "too few operands" and did not display some of the original data, about 5% (three others worked fine). So I am happy for this new information. I'll let you know what happens.

  [This message has been edited by NChurchill (edited 06-14-2007).]

  Posted 16 years ago #

• NChurchill Member

  Oops, it's asking me to purchase Fetch or enter my serial number.

  Posted 16 years ago #

• NChurchill Member

  Okay, after finding my serial number, that worked on the offending pdf. It seems they're all working fine now. Thanks for your help!

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Great! Please let us know if you have more questions.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #