Fetch Softworks

Uploading files takes forever, then when I view files they are 0kb (16 posts)

• Started 16 years ago by dano_east
• Latest reply 16 years ago from Scott McGuire

• dano_east Member

  Been using Fetch on a mac running 10.3.9, Fetch is vers. 5.2.1 no problem. However, just recently, everytime I try to upload files, they take an unreasonable amount of time and when the upload is complete the file registers 0kb. Be it html file or image/other resource file. As far as I am aware I have changed NOTHING! Any ideas? Cheers!

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  My first guess is that you are out of space in your account on the server.

  If there are some old files that you are no longer using, try deleting them, and then uploading new files and see if that fixes the problem.

  If that isn't possible, or it doesn't help, let us know and we'll help you investigate further.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• dano_east Member

  Originally posted by dano_east:

  Been using Fetch on a mac running 10.3.9, Fetch is vers. 5.2.1 no problem. However, just recently, everytime I try to upload files, they take an unreasonable amount of time and when the upload is complete the file registers 0kb. Be it html file or image/other resource file. As far as I am aware I have changed NOTHING! Any ideas? Cheers!

  Hello,

  Thanks for the speedy response. If only that were the problem! I have just tried to upload on a new account ... same thing happens.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Okay, the next step is we'd like to see a transcript from an attempted upload.

  To do this:

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading again.
  * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and see if we can figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 09-20-2007).]

  Posted 16 years ago #

• dano_east Member

  Thanks Scott. Here you go...

  Fetch 5.2.1 (5C263) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-CJF4-PNRG T
  Connecting to 01f6d2f.netsolhost.com port 21 (Mac OS X firewall is on) (20/9/07 9:13:09 pm)
  Connected to 205.178.145.65 port 21 (20/9/07 9:13:09 pm)
  220 (vsFTPd 2.0.5)
  USER vigal%01f6d2f
  331 Please specify the password.
  PASS
  230 Login successful.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/"
  MACB ENABLE
  500 Unknown command.
  CWD htdocs/
  250 Directory successfully changed.
  PWD
  257 "/htdocs"
  TYPE A
  200 Switching to ASCII mode.
  PASV
  227 Entering Passive Mode (205,178,145,65,78,62)
  Making data connection to 205.178.145.65 port 20030
  LIST -al
  150 Here comes the directory listing.
  drwxrwsr-x 2 0 1061665 4096 Sep 20 19:15 .
  drwxr-xr-x 4 0 0 4096 Sep 12 17:28 ..
  -rwxrwxr-x 1 0 1061665 17 Sep 12 17:28 .htaccess
  -rwxrwxr-x 1 0 1061665 14785 Sep 12 17:28 animated-messages-small2.gif
  -rwxrwxr-x 1 0 1061665 439 Sep 12 17:28 bottom.gif
  -rwxrwxr-x 1 0 1061665 1552 Sep 12 17:28 home.htm
  -rwxrwxr-x 1 0 1061665 791 Sep 12 17:28 logo-netsol.gif
  -rwxrwxr-x 1 0 1061665 1519 Sep 12 17:28 style.css
  -rwxrwxr-x 1 0 1061665 248 Sep 12 17:28 top.gif
  226 Directory send OK.
  PASV
  227 Entering Passive Mode (205,178,145,65,226,30)
  Making data connection to 205.178.145.65 port 57886
  STOR about.htm
  150 Ok to send data.
  Update check skipped at 20/09/2007 09:14 pm (next check after 27/09/2007 09:56 am)
  421 Data timeout. Reconnect. Sorry.
  Unsuccessful transfer of about.htm (5,572/5,595 bytes, 18 bytes/sec, 5:00 elapsed) stopped at 20/9/07 9:18:34 pm (error: 2,-30001)
  ftp_store_close: 2,-30001 (state == RPUT_CLOSING)
  ABOR

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the transcript.

  It looks like it's a most likely a problem with the server.

  You said that you tried uploading to a new account; but have you tried uploading to a completely different server? If you don't have access to one, we can give you information for trying our test server.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• dano_east Member

  Hello, thanks for the advice.

  I have 5 servers I upload too, all from different providers. I have the same problem with all of them. Although in the past I have administered them successfully. I can't think what I have done differently. If you could provide me with the FTP details of your test server that would be great.

  Thanks, Dan

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Dan,

  Okay, here's what you should try:

  Connect using the following information:

  Hostname: ftp.fetchsoftworks.com
  Username: (leave empty)
  Password: (leave empty)

  Once you're connection, you'll see an "incoming" folder. Drag and drop a file to the "incoming" folder.

  You can't open the incoming folder - it's a dropbox, which means you can put files in it but look in it or modify the files afterwards.

  But you'll be able to tell whether your upload is successful or not, which is what we're trying to test.

  Let us know if your upload is successful or not; if not, please post the transcript from the failed upload.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• dano_east Member

  Hello Scott

  Thanks for the details - it worked! I successfully uploaded a file. I don't know if this is helpful or not. I have copied the transcript below in-case it contained any clues.

  Fetch 5.2.1 (5C263) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-CJF4-PNRG T
  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is on) (21/9/07 8:28:59 pm)
  Connected to 216.92.39.106 port 21 (21/9/07 8:28:59 pm)
  220 fetchsoftworks.com NcFTPd Server (licensed copy) ready.
  USER anonymous
  331 Guest login ok, send your complete e-mail address as password.
  PASS
  230-You are user #2 of 16 simultaneous users allowed.
  230-
  230 Logged in anonymously.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is cwd.
  MACB ENABLE
  502 Unimplemented command.
  PWD
  257 "/" is cwd.
  TYPE A
  200 Type okay.
  PASV
  227 Entering Passive Mode (216,92,39,106,231,157)
  Making data connection to 216.92.39.106 port 59293
  LIST -al
  150 Data connection accepted from 90.37.213.247:49469; transfer starting.
  -rw-r--r-- 1 ftpuser ftpusers 1343749 Mar 3 2006 Fetch_4.0.3.sit
  -rw-r--r-- 1 ftpuser ftpusers 3783421 Jan 2 2006 Fetch_5.0.5.dmg
  -rw-r--r-- 1 ftpuser ftpusers 15858027 May 29 16:24 Fetch_5.2.1.dmg
  -rw-r--r-- 1 ftpuser ftpusers 3351688 Jul 26 18:23 Fetch_5.2.1.pdf
  drwxr-xr-x 3 ftpuser ftpusers 512 Mar 24 2006 example
  drwx-wx-wx 5 ftpuser ftpusers 6656 Sep 21 05:34 incoming
  226 Listing completed.
  PWD
  257 "/" is cwd.
  work_dir_valid: 1 work_dir: / item.GetPath(): incoming/
  CWD incoming/
  250 "/incoming" is new cwd.
  PWD
  257 "/incoming" is cwd.
  PASV
  227 Entering Passive Mode (216,92,39,106,231,161)
  Making data connection to 216.92.39.106 port 59297
  STOR test.html
  150 Data connection accepted from 90.37.213.247:49473; transfer starting.
  226 Transfer completed.
  Transfer of test.html (272 bytes, 0 bytes/sec, 0:00 elapsed) completed at 21/9/07 8:30:35 pm
  CDUP
  250 "/" is new cwd.
  PWD
  257 "/" is cwd.
  PASV
  227 Entering Passive Mode (216,92,39,106,231,162)
  Making data connection to 216.92.39.106 port 59298
  LIST -al
  150 Data connection accepted from 90.37.213.247:49474; transfer starting.
  -rw-r--r-- 1 ftpuser ftpusers 1343749 Mar 3 2006 Fetch_4.0.3.sit
  -rw-r--r-- 1 ftpuser ftpusers 3783421 Jan 2 2006 Fetch_5.0.5.dmg
  -rw-r--r-- 1 ftpuser ftpusers 15858027 May 29 16:24 Fetch_5.2.1.dmg
  -rw-r--r-- 1 ftpuser ftpusers 3351688 Jul 26 18:23 Fetch_5.2.1.pdf
  drwxr-xr-x 3 ftpuser ftpusers 512 Mar 24 2006 example
  drwx-wx-wx 5 ftpuser ftpusers 6656 Sep 21 05:34 incoming
  226 Listing completed.
  Update check skipped at 21/09/2007 08:30 pm (next check after 27/09/2007 09:56 am)

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the additional information and transcript.

  Could you try uploading a somewhat larger file to our file server and see if that works, and send us that transcript?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• dano_east Member

  Hello Scott

  I tried uploading a 2.7mb PDF file - it didn't work. Here is the transcript:

  Fetch 5.2.1 (5C263) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-CJF4-PNRG T
  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is on) (24/9/07 1:53:20 pm)
  Connected to 216.92.39.106 port 21 (24/9/07 1:53:22 pm)
  220 fetchsoftworks.com NcFTPd Server (licensed copy) ready.
  USER anonymous
  331 Guest login ok, send your complete e-mail address as password.
  PASS
  230-You are user #1 of 16 simultaneous users allowed.
  230-
  230 Logged in anonymously.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is cwd.
  MACB ENABLE
  502 Unimplemented command.
  PWD
  257 "/" is cwd.
  TYPE A
  200 Type okay.
  PASV
  227 Entering Passive Mode (216,92,39,106,218,235)
  Making data connection to 216.92.39.106 port 56043
  LIST -al
  150 Data connection accepted from 90.37.213.247:49435; transfer starting.
  -rw-r--r-- 1 ftpuser ftpusers 1343749 Mar 3 2006 Fetch_4.0.3.sit
  -rw-r--r-- 1 ftpuser ftpusers 3783421 Jan 2 2006 Fetch_5.0.5.dmg
  -rw-r--r-- 1 ftpuser ftpusers 15858027 May 29 16:24 Fetch_5.2.1.dmg
  -rw-r--r-- 1 ftpuser ftpusers 3351688 Jul 26 18:23 Fetch_5.2.1.pdf
  drwxr-xr-x 3 ftpuser ftpusers 512 Mar 24 2006 example
  drwx-wx-wx 5 ftpuser ftpusers 6656 Sep 23 22:28 incoming
  226 Listing completed.
  work_dir_valid: 1 work_dir: / item.GetPath(): incoming/
  CWD incoming/
  250 "/incoming" is new cwd.
  PWD
  257 "/incoming" is cwd.
  TYPE I
  200 Type okay.
  PASV
  227 Entering Passive Mode (216,92,39,106,218,236)
  Making data connection to 216.92.39.106 port 56044
  STOR conf_02_07.pdf
  150 Data connection accepted from 90.37.213.247:49436; transfer starting.
  Update check skipped at 24/09/2007 01:55 pm (next check after 27/09/2007 09:56 am)
  450 Socket read from client timed-out.
  Unsuccessful transfer of conf_02_07.pdf (66,608/2,824,108 bytes, 74 bytes/sec, 15:00 elapsed) stopped at 24/9/07 2:08:30 pm (error: 2,-30004)
  ftp_store: 2,-30004 (state == RPUT_SENDING)
  ABOR
  send_cmd():con_conn->Putline() returns 2,-50

  Cheers, Dan

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Dan,

  Thanks for trying that. The fact that you cannot upload a file of any reasonable size, to any server, suggests that the problem probably lies with your router, your cable/DSL modem, or possibly your Macintosh. We can try to narrow it down.

  How do you connnect to the Internet? Do you connect using wireless, a router to share the Internet connection between several computers, or is your Mac connected directly to the cable/DSL modem? And have you gotten a new router, wireless base station, or new cable/DSL modem recently?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• dano_east Member

  Hello Scott

  Thanks, I really appreciate your help.

  I am using a Netgear router (DG834). Its a bit old but its never let me down and its easy to manage. I have used this for quite a few years without any problems. I have recently changed my ADSL provider as I have moved from the UK to France. I was with Virgin Broadband in the UK and now I am with Orange. However I was experiencing the problem prior to changing my service provider.

  Cheers, Dan

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Dan,

  Thanks for the additional information.

  In our experience, this sort of problem is often (although not always) traceable to the router.

  I see that your Mac OS X firewall is on. Have you tried turning it off temporarily and then uploading a file to see if that helps? I think it's unlikely to be the source of the problem, but it's worth a try.

  So the Netgear router serves both as your DSL modem and your router, is that correct? Or do you have a separate DSL modem?

  If you have a separate DSL modem, the next step would be to connect your Mac directly to the modem and see if the problem goes away, so we can tell whether the router is part of the problem or not.

  But since I suspect that you don't have a separate modem, the next thing I'd suggest is checking to see if there is an update for the firmware of your router, and if so, try updating it to see if that makes a difference.

  Let us know if any of these suggestions help.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• dano_east Member

  Hello Scott

  Checked the firmware for the router, there was an update, installed ... and hey presto it works!

  Thanks a lot for your help. I really appreciate the time you spent trying to solve my problem.

  It was something I should have checked myself!

  Cheers, Dan

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Dan,

  You're welcome!

  We're glad to hear the router firmware update fixed the problem.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #