Fetch Softworks

Uploading stalls (25 posts)

• Started 17 years ago by vpaperny
• Latest reply 17 years ago from Scott McGuire

• vpaperny Member

  It happened with more than one server. Uploading a 22MB file, it repetedly stalls after reaching 10.3MB. Transcipt is below:
  Fetch 5.1 (5B286) PowerPC running on Mac OS X 10.4.7 (8J135) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-4WRY-RMPW T
  Update check skipped at 09/12/2006 11:56 AM (next check after 09/18/2006 06:21 AM)
  Connecting to ftp.docresources.com port 21 (OS X firewall is off) (9/12/06 11:59:50 AM)
  Connected to 72.18.132.73 port 21 (9/12/06 11:59:50 AM)
  220---------- Welcome to Pure-FTPd [TLS] ----------
  220-You are user number 3 of 50 allowed.
  220-Local time is now 12:59. Server port: 21.
  220-This is a private system - No anonymous login
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER customerfiles@docresources.com
  331 User customerfiles@docresources.com OK. Password required
  PASS
  230-User customerfiles@docresources.com has group access to: docresou
  230 OK. Current restricted directory is /
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  MACB ENABLE
  500 Unknown command
  PWD
  257 "/" is your current location
  PWD
  257 "/" is your current location
  TYPE A
  200 TYPE is now ASCII
  PORT 192,168,1,65,192,14
  200 PORT command successful
  LIST -al
  150 Connecting to port 49166
  drwxr-xr-x 4 32136 docresou 4096 Sep 12 12:53 .
  drwxr-xr-x 4 32136 docresou 4096 Sep 12 12:53 ..
  -rw------- 1 32136 docresou 4 Mar 9 2006 .ftpquota
  -rw-r--r-- 1 32136 docresou 10455060 Sep 12 12:53 Canterbury.zip
  drwxr-xr-x 2 32136 docresou 4096 Sep 11 18:06 incoming
  drwxr-xr-x 3 32136 docresou 4096 Jun 15 16:01 outgoing
  226-Options: -a -l
  226 6 matches total
  TYPE I
  200 TYPE is now 8-bit binary
  PORT 192,168,1,65,192,22
  200 PORT command successful
  STOR Canterbury.zip
  150 Connecting to port 49174
  PWD
  Unsuccessful transfer of Canterbury.zip (10,781,936 bytes, 54,454 bytes/sec, 3:18 elapsed) stopped at 9/12/06 12:03:18 PM (error: -128)

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  When the upload of a large file always stalls at the same place, the most likely cause is that you are out of space (also known as "quota") in your account on the server.

  The fact that it's stalling at 10 MB - which is a common space allocation - also suggests this is the problem.

  Unfortunately most FTP servers don't give a useful error when this happens.

  You should try deleting unused files, if possible, and see if that fixes the problem.

  If you can't delete any files, you should contact the folks who maintain your server and check to see how much space you have left, and if you are running out of space, how to get more.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• vpaperny Member

  Thank you Scott, Unfortunately, this does not help, since a) the server manager says they don't have any quota, and b) as I said, it happened with more than one server.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  Try this:

  * Go to Fetch Preferences.
  * Click on the Obscure tab.
  * If "Contact server during long transfers" is checked, uncheck it and try again.

  Let us know if that helps. Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• vpaperny Member

  This worked. Many thanks, Scott!

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  Good to hear. Thanks for the followup!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• xairbusdriver Member

  I already have that and the "Keep connections alive" ( in the General tab ) checked, but I have been forced to use another app to upload three files a week ( vary between 20 and 30 MBs each ). My host allows me to exceed the 150 MB 'limit' for about a day or two so that is not a problem, noce the upload is complete, I delete a similar sized file, anyway.

  So, any other suggestions on uploading large files?

  OS X 10.4.3, Fetch 5.1.b3, cable connection to the net.

  BTW, the other app is not nearly as useful for uploading, it's really designed for speed downloading, but at least it works for these files...I'd sure like to get Fetch back on these parts of my site updating! ;-)

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi xairbusdriver,

  First, you should download and install the latest version of Fetch, version 5.1.1. You can get it from our website at http://fetchsoftworks.com .

  Then, make sure "Contact servers during long transfers" is unchecked.

  Try transferring your files, and let us know if you are still having problems.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• xairbusdriver Member

  First, you should download and install the latest version of Fetch, version 5.1.1.

  I can do that...

  Then, make sure "Contact servers during long transfers" is unchecked.

  Re-reading your responses in this and other threads I note you say the same thing. It's just my mind thinking it read the opposite that is ( one ) of my problems. 8-| It just seemed illogical to turn it OFF! So I never tried that! :0 I'll do and report back after the weekend ( the next time I'll need to upload one of these large files ).

  [This message has been edited by xairbusdriver (edited 10-06-2006).]

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi xairbusdriver,

  Unfortunately, while the "Contact servers during long transfers" checkbox solves problems on some servers, it actually causes problems on some other servers.

  We realize that's confusing, and we're working to remedy the problem for a future version of Fetch.

  Thanks, and please let us know if you continue to have problems after turning it off.

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• xairbusdriver Member

  ...please let us know if you continue to have problems after turning it off...

  Is the offer of help limited to Fetch or can I discuss problems in other areas of 'Life as we know it'?! :p

  Posted 17 years ago #

• vpaperny Member

  Fetch tech support -- what an unusual place to seek help with your life problems...

  Posted 17 years ago #

• xairbusdriver Member

  what an unusual place to seek help with your life problems...

  Hey. if it works, don't knock it! ;)

  And the 21.9MB file uploaded just fine! Now I can enjoy the circular progress 'donut' again! Thanks for the 'head slap' on the setting! :)

  J. Chaffin
  ----------
  Life is like a doughnut. You're either in the dough or in the hole.

  Posted 17 years ago #

• Scott McGuire Administrator

  Originally posted by xairbusdriver:

  Is the offer of help limited to Fetch or can I discuss problems in other areas of 'Life as we know it'?! :p

  I think the Fetch staff will have to restrict themselves to Fetch and FTP-related problems, but other users are free to jump in and help you with anything. :)

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 10-09-2006).]

  Posted 17 years ago #

• xairbusdriver Member

  other users are free to jump in and help you with anything. :)

  OK, I'll post some when I see an appropriate forum. :p

  This post is mainly to report that your fix seems to do the trick, thanks, again!

  Oh, I just remembered one of my problems. I deleted several hundred images from a server and immediately found that one of those images was still being used on a current site. Can anyone tell me on which back up drice/disk I can find that image? :o :() Never mind, I found the original and created a new image to upload. :head slap:

  Posted 17 years ago #

• Louis Member

  I'm having problems downloading a file (54mb)... the download seems to stall....It does this on two different servers. (I'm trying to download the back up files). I haven't had this problem in the past.
  It may have started when I didn't have enough room on my own hard drive, but that has been corrected.

  [This message has been edited by Louis (edited 11-02-2006).]

  Posted 17 years ago #

• Louis Member

  By the way, I've tried both unchecked and checked "contact servers during long..."

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Louis,

  Please try the following:

  Make sure you are using the latest version of Fetch, version 5.1.1. If you don't have it, please download and install it. You can get it from our website at http://fetchsoftworks.com .

  Then, make sure the "Contact servers during long transfers" checkbox is unchecked.

  Try transferring your file again.

  If it stalls again, stop the transfer, and then choose Remote > Resume Download from the menu. In the resume download window, you should see an entry for the file you were trying to download. Select the entry and click Resume. Does more of the file (if not all of it) get downloaded, or does it stall again right away?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Louis Member

  Hi,

  Thanks for your reply.

  I've been running the latest version of fetch.

  When I resume, more downloads (a few megabytes) and then it stalls again.

  Lou

  [This message has been edited by Louis (edited 11-02-2006).]

  [This message has been edited by Louis (edited 11-02-2006).]

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Louis,

  Thanks for the additional information. While it's far from optimal, it sounds like you could use Resume Download repeatedly to finish the job.

  However, have you tried downloading the file with a different FTP client - such as the Mac OS X command line ftp client or Interarchy? We'd like to hear if those work for you when Fetch doesn't; then we may have some more questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Louis Member

  Thanks for the reply.

  Its strange that I hadn't had this problem before. I downloaded the same back up files without a problem and now I'm getting a problem.

  Lou

  Posted 17 years ago #

• Louis Member

  I got this alert, once (not every time)-

  Fetch could not get "filename" because the connection was reset by the server.
  Contact the server adminstrator to verify that you have the corredct hostname.
  Server responded: "Accepted date connection 141589.3 kbytes to download"

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Louis,

  Given that error message and the fact that the stalls are a new problem, it could be that server is having problems that are causing the stalls and the error message.

  Nevertheless, we'd still be interested in hearing if another FTP program can transfer the files in one go.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Louis Member

  Hi Scott,

  I downloaded "Speed Download" and then had no problems getting the files off the server.

  Lou

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Louis,

  Thanks for the information.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #