Fetch Softworks

Uploading .xml files (6 posts)

• Started 14 years ago by Arry
• Latest reply 14 years ago from Scott McGuire

• Arry Member

  Hi, I can't seem to upload my sitemap.xml to fetch. I get this message: Fetch could not put "sitemap.xml" because the ftp server encountered an error accessing a file or folder.
  server responded: "sitemap.xml: permission denied"

  All my other files i.e .htm .swf .css are all fine so i was wondering if fetch has a problem with .xml files. If anyone can help it would be a great help.
  thanks.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  No, Fetch has no problem in general with .xml files. So this is either a problem with your server or a problem with that particular .xml file.

  We can investigate and try to determine the cause of the problem. We'd like some more information.

  First, are you trying to upload the .xml file to the same folder that you've uploaded the .htm and .css files?

  Second, could you please do the following?

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading the sitemap.xml file again.
  * Go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Arry Member

  Hi, thanks for getting back to me so quickly. I am trying to upload the file to the same place as my index.htm and intro.htm files as google needs it to be in the root folder - so yes.

  I have tried what you suggested but with no luck. I have pasted the transcript as requested.

  Fetch 5.3 (5D161) PowerPC running on Mac OS X 10.4.11 (8S165) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-AMD2-HCXB T
  Connecting to www.rightangle.uk.com port 21 (Mac OS X firewall is off) (4/11/08 15:03:08)
  Connected to 217.154.246.84 port 21 (4/11/08 15:03:09)
  220 ProFTPD 1.3.0a Server (Mistral Internet) [217.154.246.84]
  USER radesign
  331 Password required for radesign.
  PASS
  230 User radesign logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  CWD www.rightangle.uk.com/
  250 CWD command successful
  PWD
  257 "/www.rightangle.uk.com" is current directory.
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (217,154,246,84,139,95).
  Making data connection to 217.154.246.84 port 35679
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxr-sr-x 9 root apache 4096 Nov 6 2006 .
  drwxr-sr-x 4 (?) apache 4096 Nov 6 2006 ..
  -rw-rw-r-- 1 (?) apache 9713 Nov 2 2006 body.css
  drwxrwsr-x 2 (?) apache 4096 Apr 10 2008 client_list
  drwxrwsr-x 2 (?) apache 4096 Nov 2 2006 contact
  -rw-rw-r-- 1 (?) apache 894 Nov 2 2006 favicon.ico
  drwxrwsr-x 3 (?) apache 4096 Apr 10 2008 identity
  drwxrwsr-x 6 (?) apache 8192 Nov 3 10:04 img
  -rw-rw-r-- 1 (?) apache 2726 Oct 29 16:03 index.htm
  -rw-rw-r-- 1 (?) apache 4622 Nov 4 10:43 intro.htm
  drwxrwsr-x 2 (?) apache 4096 Oct 22 10:59 packaging
  drwxrwsr-x 2 (?) apache 4096 Oct 22 10:59 pos
  drwxrwsr-x 2 (?) apache 4096 Oct 22 11:00 print
  -rw-rw-r-- 1 (?) apache 694 Nov 2 2006 style.css
  226 Transfer complete.
  PASV
  227 Entering Passive Mode (217,154,246,84,139,98).
  Making data connection to 217.154.246.84 port 35682
  STOR sitemap.xml
  550 sitemap.xml: Permission denied
  ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
  ABOR
  226 Abort successful

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the transcript.

  What happens if you create a new file (it can just be empty, it doesn't have to be a real XML file), name it something like test.xml, and try to upload it to the same location?

  And if that doesn't work, what if you try to upload a file named test.htm to the same location?

  Thanks,

  Scott McGuire
  Fetch Softworks
  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Arry Member

  Hi Scott

  SO i created both a text.htm and test.xml file and tried to upload it to the root but i got the same message. So I guess the good news is that it's not that fetch doesn't like .xml files. Do you have any ideas as to why I cant put new files onto this specific location?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  It looks like the problem is that the permissions on the root folder are set so that you cannot upload files there. If this is a change from before, I can't explain how or why that would have happened.

  The next step is to contact the people who run the server (your hosting provider) and ask them to look into the problem and have them fix it (this is something that will have to be changed on the server, there's nothing you or Fetch can do about it).

  Please let us know if you have more questions after talking to them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #