Fetch Softworks

uploads do not finish (9 posts)

• Started 18 years ago by jcallis
• Latest reply 18 years ago from jcallis

• jcallis Member

  Hey,

  I am trying to upload files and one of two things will happen. The files are always pdf.

  The upload will go fine and get to the end and show 0k left and the file will never complete. The dog will continue to run but fetch will not switch to the next file to be uploaded.

  or

  The file will start out fine at 140k sec or so and slowly drop in speed to a snails pace, 4-10 k sec. If allowed to go to completion these files will complete upload and go to the next file.

  Any suggestions as to what may be causing this would be appreciated.

  Thanks,
  John

  Posted 18 years ago #

• Jim Matthews Administrator

  How long do the unsuccessful transfers take to get to 0K left? Is it more than 5 minutes?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• jcallis Member

  They are usually fairly quick, 3-4 minutes. Although they may go over 5 minutes. It is the smaller files that get this message and the larger files that degrade down to near motionless and we end up cancelling.

  John

  Posted 18 years ago #

• Jim Matthews Administrator

  If you are running Mac OS X 10.2.4 or later I would recommend downloading Fetch 5 (released just today) from http://fetchsoftworks.com. In the Obscure pane of Preferences there's a checkbox labeled "Contact server during long transfers" that's intended to work around this problem. Please let me know if you try that, and whether it helps.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• jcallis Member

  I'm afraid it is a system 9 machine that we do these transfers on.

  John

  Posted 18 years ago #

• Jim Matthews Administrator

  My guess is that this problem is caused by a bug in your router. Routers often drop FTP connections during long transfers. The only router I've found that does not have this problem is the Apple Airport Extreme Base Station.

  If it's possible you might try connecting your Mac directly to your DSL or cable modem, to see if that makes a difference.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• Whalebird Member

  I have been having a problem with 4.0.3 and now 5, wherein when I upload several small to fairly small files (25-150 kb), Fetch often stops (dog running forever) uploading during the latter part of the upload, and I no longer have any ISP service (no emails, surfing, etc.) I usually reboot the modem or router to re-establish service. 1st time using v5, I uploaded 2 small files, and lost service.

  Posted 18 years ago #

• Jim Matthews Administrator

  Whalebird:

  That sounds like a problem with your modem, router, or ISP. I used to see that with Apple Airport Extreme Base Stations but they fixed the problem with a recent firmware update. And in that case it only happened when I used active mode FTP. So I would recommend:

  1) Try checking the "Use passive mode transfers (PASV)" checkbox, if it is not checked already. In Fetch 4 it's in the Firewall section of Preferences. In Fetch 5 it's in the General section.

  2) Make sure your router firmware is up to date.

  3) Try connecting your Mac directly to the modem, bypassing the router. If the problem goes away you know that it's a router issue.

  4) Contact your ISP for assistance.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• jcallis Member

  Thanks for the response.

  This transfer is happening over our network at work. All other functions continue as expected. Maybe the router is an issue, on one one or the other. Although we only have this problem with one site in particular.

  We are in passive mode. Have tried both methods.

  When done from a OS X machine I will have a little more success but the same problem will occur eventually.

  John

  Posted 18 years ago #