Fetch Softworks

Uploads getting stuck immediately. Able to download normally. (14 posts)

• Started 13 years ago by Jeff
• Latest reply 13 years ago from Scott McGuire

• Jeff Member

  Using either Fetch 4.0.3 or the new Fetch 5.5.2, uploads are getting hung up immediately. Able to see all files on server:

  For 4.0.3, Fetch completely freezes.

  For 5.5.2 getting message "putting ___ as binary data
  0 bytes of 55521, then retries a few times before the window comes up fe"tecth stopped because transfer stalled" "to resume go to . . ."

  Please help.

  Posted 13 years ago #

• Jeff Member

  In addition, I can see the "ghost" of the first file of a multiple file upload (or a single file upload) at the upload site (the title of the file) but says a size of 0.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Jeff,

  We'd like some more information to help diagnose the problem. Could you please do the following?

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading again.
  * After you receive the error, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Jeff Member

  Thanks Scott:

  Fetch 5.5.2 (5E703) PowerPC running on Mac OS X 10.4.11 (8S165) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 10/20/09 T
  Connecting to theslideshowcompany.net port 21 (Mac OS X firewall state unknown) (10/15/09 11:06 PM)
  Connected to 66.226.68.67 port 21 (10/15/09 11:06 PM)
  220 Website FTP Server Ready
  USER theslideshowcomp
  331 Password required for theslideshowcomp.
  PASS
  230 User theslideshowcomp logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  CWD public/
  250 CWD command successful.
  PWD
  257 "/public" is current directory.
  TYPE A
  200 Type set to A
  PORT 192,168,1,107,193,3
  200 PORT command successful
  LIST
  425 Unable to build data connection: No route to host
  PASV
  227 Entering Passive Mode (66,226,68,67,111,104).
  Making data connection to 66.226.68.67 port 28520
  LIST
  150 Opening ASCII mode data connection for file list
  drwx--S--x 34 ftp ftp 4096 Oct 15 14:40 .
  drwx--S--- 10 ftp ftp 4096 Sep 14 09:39 ..
  -rw-r--r-- 1 ftp ftp 771 Oct 15 13:53 .htaccess
  -rw-r--r-- 1 ftp ftp 18720 Oct 15 11:22 1837invoice.pdf
  drwx--S--x 2 ftp ftp 4096 Dec 2 2007 Andres
  drwx--S--x 2 ftp ftp 4096 Sep 12 2008 Back_Office
  -rwx--S--x 1 ftp ftp 23333 Jan 28 2006 CHANGELOG
  -rwx--S--x 1 ftp ftp 32817 Dec 31 2005 CHANGELOG.php
  drwx--S--x 3 ftp ftp 4096 Nov 30 2007 FIREWORKS
  drwx--S--x 2 ftp ftp 4096 Apr 28 2008 FLASH
  -rw-r--r-- 1 ftp ftp 1368164 Oct 15 11:16 IMG_0060.jpg
  -rwx--S--x 1 ftp ftp 3725 Jan 28 2006 INSTALL
  -rwx--S--x 1 ftp ftp 4064 Dec 16 2005 INSTALL.php
  -rwx--S--x 1 ftp ftp 17977 Dec 16 2005 LICENSE
  -rwx--S--x 1 ftp ftp 1561319 Jan 27 2006 MamboV4[1].5.2-Stable.tar.gz
  -rwx--S--x 1 ftp ftp 2516600 Jan 28 2006 MamboV4[1].5.3h.zip
  -rwx--S--x 1 ftp ftp 454 Dec 16 2005 README
  drwx--S--x 5 ftp ftp 4096 Jan 27 2006 Samples
  drwx--S--x 2 ftp ftp 4096 Oct 5 22:31 WORD
  drwx--S--x 2 ftp ftp 4096 Sep 10 12:31 _private
  drwx--S--x 4 ftp ftp 4096 Sep 10 12:31 _vti_bin
  drwx--S--x 2 ftp ftp 4096 Sep 10 12:31 _vti_cnf
  -rwx--S--x 1 ftp ftp 1754 Jan 28 2006 _vti_inf.html
  drwx--S--x 2 ftp ftp 4096 Sep 10 12:31 _vti_log
  drwx--S--x 2 ftp ftp 4096 Sep 10 12:31 _vti_pvt
  drwx--S--x 2 ftp ftp 4096 Sep 10 12:31 _vti_txt
  -rw-r--r-- 1 ftp ftp 12960 Oct 5 22:40 addressbookd.cwk
  -rw-r--r-- 1 ftp ftp 11520 Oct 15 14:11 addressesthankyous.doc
  drwx--S--x 9 ftp ftp 4096 Jan 27 2006 administrator
  drwx--S--x 3 ftp ftp 4096 Jan 27 2006 cache
  drwx--S--x 19 ftp ftp 4096 Jan 27 2006 components
  -rw-r--r-- 1 ftp ftp 2527 Oct 13 18:22 configuration.php
  -rwx--S--x 1 ftp ftp 3725 Dec 16 2005 configuration.php-dist
  -rw------- 1 ftp ftp 564 Oct 13 04:25 d.htaccess
  -rwx--S--x 1 ftp ftp 345 Jan 27 2006 deletesql.php
  drwx--S--x 2 ftp ftp 4096 Jan 27 2006 editor
  -rwx--S--x 1 ftp ftp 7232 Jan 28 2006 error_log
  drwx--S--x 52 ftp ftp 20480 Sep 10 12:33 family
  -rwx--S--x 1 ftp ftp 1406 Jan 29 2006 favicon.ico
  drwxr-sr-x 5 ftp ftp 4096 Oct 13 05:00 file_uploader
  -rw-r--r-- 1 ftp ftp 5001 Oct 15 17:55 file_uploader.php
  -rw-r--r-- 1 ftp ftp 657 Oct 15 17:55 file_uploader_config.php
  -rw-r--r-- 1 ftp ftp 390 Oct 13 05:21 file_uploader_valid_email.php
  -rw-r--r-- 1 ftp ftp 465 Oct 15 15:53 get_max_filesize.php
  -rwx--S--x 1 ftp ftp 1386 Dec 19 2005 globals.php
  -rw-r--r-- 1 ftp ftp 66 Oct 15 11:11 helloworld.html
  drwx--S--x 3 ftp ftp 8192 Jan 28 2006 help
  drwx--S--x 6 ftp ftp 4096 Jul 27 2008 images
  drwx--S--x 10 ftp ftp 4096 Sep 10 23:11 includes
  -rwx--S--x 1 ftp ftp 6094 Oct 31 2008 index.php
  -rwx--S--x 1 ftp ftp 3923 Dec 21 2005 index2.php
  -rwx--S--x 1 ftp ftp 1936 Dec 1 2007 intro.htm
  drwx--S--x 2 ftp ftp 4096 Jan 27 2006 language
  -rw-r--r-- 1 ftp ftp 19 Oct 13 13:13 loi.php
  -rwx--S--x 1 ftp ftp 453 Dec 16 2005 mainbody.php
  drwx--S--x 6 ftp ftp 4096 Jan 27 2006 mambots
  drwx--S--x 2 ftp ftp 4096 Jan 27 2006 media
  drwx--S--x 3 ftp ftp 4096 Jan 27 2006 modules
  drwx--S--x 9 ftp ftp 4096 Feb 13 2009 musicb
  -rwx--S--x 1 ftp ftp 2005 Dec 16 2005 offline.php
  -rwx--S--x 1 ftp ftp 451 Dec 16 2005 pathway.php
  lrwxrwxrwx 1 ftp ftp 62 Sep 18 02:56 phpmyadmin -> /services/websiteos/phpmyadmin/phpMyAdmin-2.11.1-all-languages
  -rwx--S--x 1 ftp ftp 2372931 Jan 27 2006 phpshop_paypal.pdf
  -rwx--S--x 1 ftp ftp 7466610 Jan 27 2006 phpshop_paypal2.pdf
  -rwx--S--x 1 ftp ftp 2451 Jan 28 2006 postinfo.html
  drwx--S--x 33 ftp ftp 8192 Oct 13 16:34 processfolder
  drwx--S--x 4 ftp ftp 4096 Sep 10 12:33 review
  -rwx--S--x 1 ftp ftp 286 Dec 16 2005 robots.txt
  drwx--S--x 6 ftp ftp 4096 Aug 20 2008 samples
  -rw-r--r-- 1 ftp ftp 3381 Oct 8 13:50 sitemap.xml
  -rw-r--r-- 1 ftp ftp 11520 Oct 15 14:27 spartabill#1.jpg
  drwx--S--x 2 ftp ftp 12288 Sep 14 09:39 stats
  drwx--S--x 11 ftp ftp 4096 Jan 28 2006 templates
  drwx--S--x 36 ftp ftp 4096 Oct 5 22:35 webshare
  226 Transfer complete.
  TYPE I
  200 Type set to I
  PASV
  227 Entering Passive Mode (66,226,68,67,111,106).
  Making data connection to 66.226.68.67 port 28522
  STOR Contact again.doc
  150 Opening BINARY mode data connection for Contact again.doc
  Unsuccessful transfer of Contact again.doc as binary data (27,136/27,136 bytes, 904 bytes/sec, 0:30 elapsed) stopped at 10/15/09 11:08 PM (error: 2,-30036)
  ftp_store: 2,-30036 (state == RPUT_CLOSING)
  retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
  Upload of Contact again.doc stalled, retrying
  tw->ftp_store_retry_resume_upload = 1 tw->binary_xfer = 1 tw->macbin_xfer = 0 tw->stou_xfer = 0 7584
  ABOR
  ftp_abort: 2,-30014 (state == RETRY_CANCELING)
  Connecting to theslideshowcompany.net port 21 (Mac OS X firewall state unknown) (10/15/09 11:08 PM)
  Connected to 66.226.68.67 port 21 (10/15/09 11:08 PM)
  220 Website FTP Server Ready
  USER theslideshowcomp
  331 Password required for theslideshowcomp.
  PASS
  Update check skipped at 10/15/09 11:08 PM (next check after 10/16/09 3:00 AM)
  230 User theslideshowcomp logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  CWD /public
  250 CWD command successful.
  TYPE I
  200 Type set to I
  SIZE Contact again.doc
  550 Contact again.doc: Permission denied
  PASV
  227 Entering Passive Mode (66,226,68,67,111,119).
  Making data connection to 66.226.68.67 port 28535
  STOR Contact again.doc
  150 Opening BINARY mode data connection for Contact again.doc
  Unsuccessful transfer of Contact again.doc as binary data (27,136/27,136 bytes, 904 bytes/sec, 0:30 elapsed) stopped at 10/15/09 11:09 PM (error: 2,-30036)
  ftp_store: 2,-30036 (state == RPUT_CLOSING)
  retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 1
  Upload of Contact again.doc stalled, retrying
  tw->ftp_store_retry_resume_upload = 1 tw->binary_xfer = 1 tw->macbin_xfer = 0 tw->stou_xfer = 0 7584
  ABOR
  ftp_abort: 2,-30014 (state == RETRY_CANCELING)
  Connecting to theslideshowcompany.net port 21 (Mac OS X firewall state unknown) (10/15/09 11:09 PM)
  Connected to 66.226.68.67 port 21 (10/15/09 11:09 PM)
  220 Website FTP Server Ready
  USER theslideshowcomp
  331 Password required for theslideshowcomp.
  PASS
  230 User theslideshowcomp logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  CWD /public
  250 CWD command successful.
  TYPE I
  200 Type set to I
  SIZE Contact again.doc
  550 Contact again.doc: Permission denied
  PASV
  227 Entering Passive Mode (66,226,68,67,40,160).
  Making data connection to 66.226.68.67 port 10400
  STOR Contact again.doc
  150 Opening BINARY mode data connection for Contact again.doc
  Unsuccessful transfer of Contact again.doc as binary data (27,136/27,136 bytes, 904 bytes/sec, 0:30 elapsed) stopped at 10/15/09 11:09 PM (error: 2,-30036)
  ftp_store: 2,-30036 (state == RPUT_CLOSING)
  retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 2 making_progress = 0, tw->retry_count = 2
  Upload of Contact again.doc stalled, retrying
  tw->ftp_store_retry_resume_upload = 1 tw->binary_xfer = 1 tw->macbin_xfer = 0 tw->stou_xfer = 0 7584
  ABOR
  ftp_abort: 2,-30014 (state == RETRY_CANCELING)
  Connecting to theslideshowcompany.net port 21 (Mac OS X firewall state unknown) (10/15/09 11:10 PM)
  Connected to 66.226.68.67 port 21 (10/15/09 11:10 PM)
  220 Website FTP Server Ready
  USER theslideshowcomp
  331 Password required for theslideshowcomp.
  PASS
  230 User theslideshowcomp logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  CWD /public
  250 CWD command successful.
  TYPE I
  200 Type set to I
  SIZE Contact again.doc
  550 Contact again.doc: Permission denied
  PASV
  227 Entering Passive Mode (66,226,68,67,40,169).
  Making data connection to 66.226.68.67 port 10409
  STOR Contact again.doc
  150 Opening BINARY mode data connection for Contact again.doc
  Unsuccessful transfer of Contact again.doc as binary data (27,136/27,136 bytes, 904 bytes/sec, 0:30 elapsed) stopped at 10/15/09 11:10 PM (error: 2,-30036)
  ftp_store: 2,-30036 (state == RPUT_CLOSING)
  retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 3 making_progress = 0, tw->retry_count = 3
  Upload of Contact again.doc stalled, retrying
  tw->ftp_store_retry_resume_upload = 1 tw->binary_xfer = 1 tw->macbin_xfer = 0 tw->stou_xfer = 0 7584
  ABOR
  ftp_abort: 2,-30014 (state == RETRY_CANCELING)
  Connecting to theslideshowcompany.net port 21 (Mac OS X firewall state unknown) (10/15/09 11:11 PM)
  Connected to 66.226.68.67 port 21 (10/15/09 11:11 PM)
  220 Website FTP Server Ready
  USER theslideshowcomp
  331 Password required for theslideshowcomp.
  PASS
  230 User theslideshowcomp logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  CWD /public
  250 CWD command successful.
  TYPE I
  200 Type set to I
  SIZE Contact again.doc
  550 Contact again.doc: Permission denied
  PASV
  227 Entering Passive Mode (66,226,68,67,40,173).
  Making data connection to 66.226.68.67 port 10413
  STOR Contact again.doc
  150 Opening BINARY mode data connection for Contact again.doc
  Unsuccessful transfer of Contact again.doc as binary data (27,136/27,136 bytes, 904 bytes/sec, 0:30 elapsed) stopped at 10/15/09 11:11 PM (error: 2,-30036)
  ftp_store: 2,-30036 (state == RPUT_CLOSING)
  retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 4 making_progress = 0, tw->retry_count = 4
  ABOR

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Jeff,

  Thanks for the transcript.

  I notice that the file you're trying to upload has a space in its name. Some FTP servers react badly to files with spaces in their names; that may be the problem here.

  Could you try removing the space from the file's name (you could replace it with an underscore) and try uploading again and see if that works?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Jeff Member

  Tried a different file. 1837.xls. Same experience.
  Thanks for persisting to work on this.

  jeff

  Fetch 5.5.2 (5E703) PowerPC running on Mac OS X 10.4.11 (8S165) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 10/20/09 T
  Connecting to theslideshowcompany.net port 21 (Mac OS X firewall state unknown) (10/16/09 8:39 AM)
  Connected to 66.226.68.67 port 21 (10/16/09 8:39 AM)
  220 Website FTP Server Ready
  USER theslideshowcomp
  331 Password required for theslideshowcomp.
  PASS
  230 User theslideshowcomp logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  CWD public/
  250 CWD command successful.
  PWD
  257 "/public" is current directory.
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (66,226,68,67,129,238).
  Making data connection to 66.226.68.67 port 33262
  LIST
  150 Opening ASCII mode data connection for file list
  drwx--S--x 34 ftp ftp 4096 Oct 16 02:07 .
  drwx--S--- 10 ftp ftp 4096 Sep 14 09:39 ..
  -rw-r--r-- 1 ftp ftp 771 Oct 15 13:53 .htaccess
  -rw-r--r-- 1 ftp ftp 18720 Oct 15 11:22 1837invoice.pdf
  drwx--S--x 2 ftp ftp 4096 Dec 2 2007 Andres
  drwx--S--x 2 ftp ftp 4096 Sep 12 2008 Back_Office
  -rwx--S--x 1 ftp ftp 23333 Jan 28 2006 CHANGELOG
  -rwx--S--x 1 ftp ftp 32817 Dec 31 2005 CHANGELOG.php
  -rw-r--r-- 1 ftp ftp 8640 Oct 16 02:17 Contact again.doc
  drwx--S--x 3 ftp ftp 4096 Nov 30 2007 FIREWORKS
  drwx--S--x 2 ftp ftp 4096 Apr 28 2008 FLASH
  -rw-r--r-- 1 ftp ftp 1368164 Oct 15 11:16 IMG_0060.jpg
  -rwx--S--x 1 ftp ftp 3725 Jan 28 2006 INSTALL
  -rwx--S--x 1 ftp ftp 4064 Dec 16 2005 INSTALL.php
  -rwx--S--x 1 ftp ftp 17977 Dec 16 2005 LICENSE
  -rwx--S--x 1 ftp ftp 1561319 Jan 27 2006 MamboV4[1].5.2-Stable.tar.gz
  -rwx--S--x 1 ftp ftp 2516600 Jan 28 2006 MamboV4[1].5.3h.zip
  -rwx--S--x 1 ftp ftp 454 Dec 16 2005 README
  drwx--S--x 5 ftp ftp 4096 Jan 27 2006 Samples
  drwx--S--x 2 ftp ftp 4096 Oct 5 22:31 WORD
  drwx--S--x 2 ftp ftp 4096 Sep 10 12:31 _private
  drwx--S--x 4 ftp ftp 4096 Sep 10 12:31 _vti_bin
  drwx--S--x 2 ftp ftp 4096 Sep 10 12:31 _vti_cnf
  -rwx--S--x 1 ftp ftp 1754 Jan 28 2006 _vti_inf.html
  drwx--S--x 2 ftp ftp 4096 Sep 10 12:31 _vti_log
  drwx--S--x 2 ftp ftp 4096 Sep 10 12:31 _vti_pvt
  drwx--S--x 2 ftp ftp 4096 Sep 10 12:31 _vti_txt
  -rw-r--r-- 1 ftp ftp 12960 Oct 5 22:40 addressbookd.cwk
  -rw-r--r-- 1 ftp ftp 11520 Oct 15 14:11 addressesthankyous.doc
  drwx--S--x 9 ftp ftp 4096 Jan 27 2006 administrator
  drwx--S--x 3 ftp ftp 4096 Jan 27 2006 cache
  drwx--S--x 19 ftp ftp 4096 Jan 27 2006 components
  -rw-r--r-- 1 ftp ftp 2527 Oct 13 18:22 configuration.php
  -rwx--S--x 1 ftp ftp 3725 Dec 16 2005 configuration.php-dist
  -rw------- 1 ftp ftp 564 Oct 13 04:25 d.htaccess
  -rwx--S--x 1 ftp ftp 345 Jan 27 2006 deletesql.php
  drwx--S--x 2 ftp ftp 4096 Jan 27 2006 editor
  -rwx--S--x 1 ftp ftp 7232 Jan 28 2006 error_log
  drwx--S--x 52 ftp ftp 20480 Sep 10 12:33 family
  -rwx--S--x 1 ftp ftp 1406 Jan 29 2006 favicon.ico
  drwxr-sr-x 5 ftp ftp 4096 Oct 13 05:00 file_uploader
  -rw-r--r-- 1 ftp ftp 5001 Oct 16 03:49 file_uploader.php
  -rw-r--r-- 1 ftp ftp 657 Oct 16 03:49 file_uploader_config.php
  -rw-r--r-- 1 ftp ftp 390 Oct 13 05:21 file_uploader_valid_email.php
  -rw-r--r-- 1 ftp ftp 465 Oct 15 15:53 get_max_filesize.php
  -rwx--S--x 1 ftp ftp 1386 Dec 19 2005 globals.php
  -rw-r--r-- 1 ftp ftp 66 Oct 15 11:11 helloworld.html
  drwx--S--x 3 ftp ftp 8192 Jan 28 2006 help
  drwx--S--x 6 ftp ftp 4096 Jul 27 2008 images
  drwx--S--x 10 ftp ftp 4096 Sep 10 23:11 includes
  -rwx--S--x 1 ftp ftp 6094 Oct 31 2008 index.php
  -rwx--S--x 1 ftp ftp 3923 Dec 21 2005 index2.php
  -rwx--S--x 1 ftp ftp 1936 Dec 1 2007 intro.htm
  drwx--S--x 2 ftp ftp 4096 Jan 27 2006 language
  -rw-r--r-- 1 ftp ftp 19 Oct 13 13:13 loi.php
  -rwx--S--x 1 ftp ftp 453 Dec 16 2005 mainbody.php
  drwx--S--x 6 ftp ftp 4096 Jan 27 2006 mambots
  drwx--S--x 2 ftp ftp 4096 Jan 27 2006 media
  drwx--S--x 3 ftp ftp 4096 Jan 27 2006 modules
  drwx--S--x 9 ftp ftp 4096 Feb 13 2009 musicb
  -rwx--S--x 1 ftp ftp 2005 Dec 16 2005 offline.php
  -rwx--S--x 1 ftp ftp 451 Dec 16 2005 pathway.php
  lrwxrwxrwx 1 ftp ftp 62 Sep 18 02:56 phpmyadmin -> /services/websiteos/phpmyadmin/phpMyAdmin-2.11.1-all-languages
  -rwx--S--x 1 ftp ftp 2372931 Jan 27 2006 phpshop_paypal.pdf
  -rwx--S--x 1 ftp ftp 7466610 Jan 27 2006 phpshop_paypal2.pdf
  -rwx--S--x 1 ftp ftp 2451 Jan 28 2006 postinfo.html
  drwx--S--x 33 ftp ftp 8192 Oct 13 16:34 processfolder
  drwx--S--x 4 ftp ftp 4096 Sep 10 12:33 review
  -rwx--S--x 1 ftp ftp 286 Dec 16 2005 robots.txt
  drwx--S--x 6 ftp ftp 4096 Aug 20 2008 samples
  -rw-r--r-- 1 ftp ftp 3381 Oct 8 13:50 sitemap.xml
  -rw-r--r-- 1 ftp ftp 11520 Oct 15 14:27 spartabill#1.jpg
  drwx--S--x 2 ftp ftp 12288 Sep 14 09:39 stats
  drwx--S--x 11 ftp ftp 4096 Jan 28 2006 templates
  drwx--S--x 36 ftp ftp 4096 Oct 5 22:35 webshare
  226 Transfer complete.
  TYPE I
  200 Type set to I
  PASV
  227 Entering Passive Mode (66,226,68,67,129,245).
  Making data connection to 66.226.68.67 port 33269
  STOR 1837invoice.xls
  150 Opening BINARY mode data connection for 1837invoice.xls
  Unsuccessful transfer of 1837invoice.xls as binary data (18,944/18,944 bytes, 631 bytes/sec, 0:30 elapsed) stopped at 10/16/09 8:40 AM (error: 2,-30036)
  ftp_store: 2,-30036 (state == RPUT_CLOSING)
  retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
  Upload of 1837invoice.xls stalled, retrying
  tw->ftp_store_retry_resume_upload = 1 tw->binary_xfer = 1 tw->macbin_xfer = 0 tw->stou_xfer = 0 7584
  ABOR
  ftp_abort: 2,-30014 (state == RETRY_CANCELING)
  Connecting to theslideshowcompany.net port 21 (Mac OS X firewall state unknown) (10/16/09 8:40 AM)
  Connected to 66.226.68.67 port 21 (10/16/09 8:40 AM)
  220 Website FTP Server Ready
  USER theslideshowcomp
  331 Password required for theslideshowcomp.
  PASS
  230 User theslideshowcomp logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  CWD /public
  250 CWD command successful.
  TYPE I
  200 Type set to I
  SIZE 1837invoice.xls
  550 1837invoice.xls: Permission denied
  PASV
  227 Entering Passive Mode (66,226,68,67,59,203).
  Making data connection to 66.226.68.67 port 15307
  STOR 1837invoice.xls
  150 Opening BINARY mode data connection for 1837invoice.xls
  Update check skipped at 10/16/09 8:41 AM (next check after 10/16/09 3:47 PM)
  Unsuccessful transfer of 1837invoice.xls as binary data (18,944/18,944 bytes, 631 bytes/sec, 0:30 elapsed) stopped at 10/16/09 8:41 AM (error: 2,-30036)
  ftp_store: 2,-30036 (state == RPUT_CLOSING)
  retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 1
  Upload of 1837invoice.xls stalled, retrying
  tw->ftp_store_retry_resume_upload = 1 tw->binary_xfer = 1 tw->macbin_xfer = 0 tw->stou_xfer = 0 7584
  ABOR
  ftp_abort: 2,-30014 (state == RETRY_CANCELING)
  Connecting to theslideshowcompany.net port 21 (Mac OS X firewall state unknown) (10/16/09 8:41 AM)
  Connected to 66.226.68.67 port 21 (10/16/09 8:41 AM)
  220 Website FTP Server Ready
  USER theslideshowcomp
  331 Password required for theslideshowcomp.
  PASS
  230 User theslideshowcomp logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  CWD /public
  250 CWD command successful.
  TYPE I
  200 Type set to I
  SIZE 1837invoice.xls
  550 1837invoice.xls: Permission denied
  PASV
  227 Entering Passive Mode (66,226,68,67,59,207).
  Making data connection to 66.226.68.67 port 15311
  STOR 1837invoice.xls
  150 Opening BINARY mode data connection for 1837invoice.xls
  Unsuccessful transfer of 1837invoice.xls as binary data (18,944/18,944 bytes, 631 bytes/sec, 0:30 elapsed) stopped at 10/16/09 8:42 AM (error: 2,-30036)
  ftp_store: 2,-30036 (state == RPUT_CLOSING)
  retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 2 making_progress = 0, tw->retry_count = 2
  Upload of 1837invoice.xls stalled, retrying
  tw->ftp_store_retry_resume_upload = 1 tw->binary_xfer = 1 tw->macbin_xfer = 0 tw->stou_xfer = 0 7584
  ABOR
  ftp_abort: 2,-30014 (state == RETRY_CANCELING)
  Connecting to theslideshowcompany.net port 21 (Mac OS X firewall state unknown) (10/16/09 8:42 AM)
  Connected to 66.226.68.67 port 21 (10/16/09 8:42 AM)
  220 Website FTP Server Ready
  USER theslideshowcomp
  331 Password required for theslideshowcomp.
  PASS
  230 User theslideshowcomp logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  CWD /public
  250 CWD command successful.
  TYPE I
  200 Type set to I
  SIZE 1837invoice.xls
  550 1837invoice.xls: Permission denied
  PASV
  227 Entering Passive Mode (66,226,68,67,130,14).
  Making data connection to 66.226.68.67 port 33294
  STOR 1837invoice.xls
  150 Opening BINARY mode data connection for 1837invoice.xls
  Unsuccessful transfer of 1837invoice.xls as binary data (18,944/18,944 bytes, 631 bytes/sec, 0:30 elapsed) stopped at 10/16/09 8:43 AM (error: 2,-30036)
  ftp_store: 2,-30036 (state == RPUT_CLOSING)
  retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 3 making_progress = 0, tw->retry_count = 3
  Upload of 1837invoice.xls stalled, retrying
  tw->ftp_store_retry_resume_upload = 1 tw->binary_xfer = 1 tw->macbin_xfer = 0 tw->stou_xfer = 0 7584
  ABOR
  ftp_abort: 2,-30014 (state == RETRY_CANCELING)
  Connecting to theslideshowcompany.net port 21 (Mac OS X firewall state unknown) (10/16/09 8:43 AM)
  Connected to 66.226.68.67 port 21 (10/16/09 8:43 AM)
  220 Website FTP Server Ready
  USER theslideshowcomp
  331 Password required for theslideshowcomp.
  PASS
  230 User theslideshowcomp logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  CWD /public
  250 CWD command successful.
  TYPE I
  200 Type set to I
  SIZE 1837invoice.xls
  550 1837invoice.xls: Permission denied
  PASV
  227 Entering Passive Mode (66,226,68,67,130,19).
  Making data connection to 66.226.68.67 port 33299
  STOR 1837invoice.xls
  150 Opening BINARY mode data connection for 1837invoice.xls
  Unsuccessful transfer of 1837invoice.xls as binary data (18,944/18,944 bytes, 631 bytes/sec, 0:30 elapsed) stopped at 10/16/09 8:43 AM (error: 2,-30036)
  ftp_store: 2,-30036 (state == RPUT_CLOSING)
  retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 4 making_progress = 0, tw->retry_count = 4
  ABOR

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Jeff,

  Thanks for trying that.

  I've asked a colleague to take a look at your transcript, but in the meantime, another thing you should check is to make sure you're not out of space (quota) in your account on the server - it may be that there isn't room to upload new files and that's what's causing the odd behavior. One way to check this is to try deleting some old files from the server that you no longer need, and then try uploading your new files and see if they go up. Or you can contact the folks who run the server and ask them if you're out of space.

  Let us know if that turns out to be the problem or not. Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Jeff Member

  Unfortunately (or fortunately) that's not a problem. Plenty of room, and able to upload from PC's to the same location without any challenge.

  I can get you the user/pass so that you can test it.

  Try:

  [edited]

  See if you can download or upload.

  Just a thought.

  Edited 13 years ago #

• Scott McGuire Administrator

  Hi Jeff,

  Thanks for the login info. I've copied it down and then removed it because you probably don't want it posted on a public message board (which this is).

  Unfortunately I'm not at a location where I can reliably test uploading today, but I will try later when I'm back at my office.

  In the meantime, another thing for you to try - can you upload successfully to our FTP server?

  Connect to it using the following information:

  Hostname: ftp.fetchsoftworks.com
  Username: (leave empty)
  Password: (leave empty)

  Once you're connected, you'll see an "incoming" folder. Drag and drop a file to the "incoming" folder icon.

  Please note that you can't open the incoming folder - it's a dropbox, which means you can put files in it but can't look in it or modify the files afterwards.

  But you'll be able to tell whether your upload is successful or not, which is what we're trying to test.

  Let us know if your upload is successful or not; if not, please post the transcript from the failed upload.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Jeff,

  Never mind about trying our server.

  I'm back at the office, and I cannot upload to theslideshowcompany.net either.

  In fact, I tried three other Mac FTP clients, and one Windows FTP client, and none could upload to it. (The Windows FTP client couldn't even get a file list).

  So this is not a problem with Fetch or your connection; there is some problem with the server. You should contact the folks who run it and ask them for help and to look into the problem.

  Please let us know if you have questions after talking to them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Jeff Member

  Hi Scott,

  I'm kind of feelings stuck in the middle. My server company says it's an app problem. And they walked me through an upload through my server control panel and I was able to upload fine. Another help person sent a dialog they received on a successful upload. Maybe it would help (see below).

  I'm sure I'm not the only client of yours that uses A-plus.net. So I'm hoping you can find a setting or something the fetch is not detecting. Or something.

  Hello Jeff ,

  Thank you for contacting Aplus.net Technical Support!

  Please be advised that during our investigation we have got access to your domain via FTP without any issues. Please see information below.

  ftp theslideshowcompany.net
  Connected to theslideshowcompany.net.
  220 Website FTP Server Ready
  Name (theslideshowcompany.net:support): theslideshowcompany.net
  331 Password required for theslideshowcompany.net.
  Password:
  230 User theslideshowcompany.net logged in.
  Remote system type is UNIX.
  Using binary mode to transfer files.
  ftp> ls
  229 Entering Extended Passive Mode (|||22405|)
  150 Opening ASCII mode data connection for file list
  drwx--S--- 10 ftp ftp 4096 Sep 14 09:39 .
  drwx--S--- 10 ftp ftp 4096 Sep 14 09:39 ..
  -rwxrwx--- 1 ftp ftp 55 Sep 10 23:18 .htaccess
  -r-------- 1 ftp ftp 31 Sep 14 07:24 .passwd
  -rwx--S--x 1 ftp ftp 0 Jun 8 2007 Documents and Settings
  drwx--S--x 4 ftp ftp 4096 Sep 5 12:56 backoffice
  drwx--S--x 2 ftp ftp 4096 Sep 10 12:56 cgi-bin
  drwx--S--x 3 ftp ftp 4096 Sep 4 17:41 databases
  drwx--S--x 2 ftp ftp 4096 Oct 1 08:28 logs
  -rwx--S--x 1 ftp ftp 1820 Mar 11 2006 php.ini
  drwx--S--x 3 ftp ftp 4096 Sep 18 02:56 private
  drwx--S--x 34 ftp ftp 4096 Oct 15 14:40 public
  drwx--S--x 12 ftp ftp 4096 Oct 13 21:01 theslideshowcomp
  drwx--S--x 6 ftp ftp 4096 Sep 4 18:14 theslideshowcompany.net
  226 Transfer complete.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Jeff,

  Uploading via the server control panel is completely different from uploading via FTP; whether it works or not is not proof that uploading via FTP should work. The server uses a completely different piece of software to talk to the control panel than it does FTP clients, so the control panel can still work fine when FTP does not.

  I notice, from the transcript that your company sent you, that they used the username "theslideshowcompany.net" to log in. However, from the transcripts you sent, it looks like you are using the username "theslideshowcomp" to log in. I don't know if that's significant or not, but maybe you should try logging in using "theslideshowcompany.net" (without quotes) as your username and see if that makes a difference?

  Are these problems new? Have you been able to use Fetch to upload successfully to this server in the past?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 13 years ago #

• Michael Jean Member

  Why do i get this error when i log on to my website.

  www.smagconsultants.com - /

  --------------------------------------------------------------------------------

  Thursday, April 24, 2008 10:47 PM <dir> _private
  Tuesday, November 17, 2009 3:09 AM 1754 _vti_inf.html
  Thursday, April 24, 2008 10:47 PM <dir> _vti_log
  Friday, August 08, 2008 12:03 PM <dir> aspnet_client
  Thursday, April 24, 2008 10:47 PM <dir> CustomErrorFiles Saturday, May 17, 2008 1:24 AM <dir> Images
  Friday, May 02, 2008 9:49 PM <dir> mike
  Thursday, April 24, 2008 10:47 PM 2453 postinfo.html
  Thursday, April 24, 2008 10:47 PM <dir> Scripts
  Tuesday, November 17, 2009 2:52 AM 18899 smag2

  Please Help.

  Regards,
  Mike

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Mike,

  If you see a listing of files when you try to view your website in your web browser, the problem may be that you have not uploaded your website files in the correct location, so the server cannot find the files to display them.

  You may want to see our solving problems with websites help topic for troubleshooting tips. You may also want to contact your hosting provider (the people who run the server) for advice about what went wrong.

  If I misunderstood and you are experiencing some other problem, let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #