Fetch Softworks

Uploads only 1 file at a time, slooooowly. Then stalls (3 posts)

• Started 6 years ago by Steve D
• Latest reply 6 years ago from Jim Matthews

• Steve D Member

  Basically, I'm allowed to only upload 1 file at a time, but after a teeth-clentching eternity of what seems to be an endless spinning of the process ring. For example putting a 30KB file will prompt a status message like "8 min. remaining." This time estimate and the bit rate will fluctuate constantly over the course of, say, 5-10 minutes with the estimated time increasing. After it runs it's course, it will then display "stalled". However, once I click "stop", the file does appear in the folder — successful, but not without a very janky and extremely slow process to get there.

  Also, folders are not uploading at all anymore. Instead, it only works if I upload the folder's contents individually — extremely time consuming when there's a healthy amount of files within.

  Any fixes for this? I used to be able to select all my files and drag into Fetch — done. Entire site uploaded in about 3-5 minutes.

  Thanks guys!

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  Thanks for reporting this (I saw your other post as well). Could you send me the contents of the Fetch Transcript window after you see a failure? Choose Fetch Transcript from the Window menu to open that window. You can post the transcript here, or at http://fetchsoftworks.com/fetch/feedback .

  Thanks!

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi again,

  I just now saw your email message with the transcript. The problem is that your hosting company's FTP server has a bug. Fetch sends the command

  MDTM 20160613230951 sitemap.xml

  in an attempt to set the modification date of the file sitemap.xml. The server should either 1) Carry out the command or 2) Return an error to indicate that it does not support that command. Instead it drops the connection entirely!

  Checking that box in Preferences will keep Fetch from sending the command in the first place, and so should avoid this bug.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #