Fetch Softworks

using lightroom 2 to make a wed gallery and images aren't showing up. (27 posts)

• Started 14 years ago by Brooke
• Latest reply 13 years ago from Alex

• Brooke Member

  So i have made a flash gallery in lightroom and a seperate html gallery. neither of the galleries are showing any images. I have tried uploading a whole folder onto fetch or just the contents. I am using jpeg format images and don't know if it could be that i have 133 images or the file sizes are too large. I'm at a loss after i have renamed and reexported the galleries 3 times. I don't know what i could be doing wrong because everything use to work before on my other site before i started hosting with livebooks. by the way i host my site www.brookelynnfoto.com through godaddy. if there is any other information you need let me know. Thank you.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Brooke,

  I'd think if you had too many images or your image file sizes were too large, you'd get an error when uploading the gallery because you ran out of space, so I don't think that's my first suspect of what's going on.

  What happens if you do the following?

  * Open the folder on your Macintosh that you exported your photo gallery to.
  * Double-click the index.html file you'll find in there. Your web browser should open.

  Does the web gallery work when you do that?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Brooke Member

  When i double click the index.html it comes open in my web browser.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Brooke,

  Yes, but do all the images show up in the gallery when you open the index.html file that's on your hard drive? That is, it works properly when you open it from your hard drive?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Brooke Member

  When i double click the index.html file my wed gallery pops up in my browser and i can scroll through all the images just like it should be.

  Posted 14 years ago #

• Brooke Member

  And yes im opening it from my hard drive disk.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Brooke,

  Okay, thanks for that confirmation. So Lightroom is exporting the slideshow correctly.

  Perhaps the problem is the size of the slideshow and all the images. I think the next thing I'd suggest is that you should create a slideshow with just 2-3 images, exporting that from Lightroom, and uploading it to see if it works. You should probably delete the slideshow already on the server before uploading the new one (since what's currently there isn't working anyway).

  Let us know if creating and uploading a much smaller slideshow works. If not, we'll see if we can figure out why.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Brooke Member

  Okay, so I made a new web gallery in lightroom. It contains only 3 images. I exported it to my hard drive. Then i opened fetch erased the old folders for the original gallery. I clicked the put icon and uploaded the folders which are bin, resources and the index.html. At the bottom of the fetch window it says Transfer of style.xml complete. I open up the site online and the layout of the gallery shows but the pictures are absent. There is a stagnant loading images... and the bottom of the window says waiting for www.brookelynnfoto.com. I'm starting to think that there has to be something wring with the images themselves. Maybe I should re-export them, take out the meta data or shrink them to 72 dpi.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Brooke,

  That is rather odd. I don't think it's likely to be a problem with the images' metadata or resolution. From looking at the non-working pages on your website, the problem appears to be that the server is saying it can't find the images that the webpages link to. That means either they're not in the right place, or their names have been changed, or the server is doing something to them after they've been uploaded.

  Using Fetch's standard settings, the files should be uploaded in exactly the same folders they started with, and with exactly the same names, so it seems to me either there's some Fetch setting that is affecting things (although that seems a little unlikely), or the server is doing something odd. I have tested uploading a Lightroom-created gallery to one of our test servers and it worked fine.

  If you could try uploading the test gallery with just 3 images again, and send us the transcript from that upload, perhaps I'll be able to get some clues about what's going on.

  Could you please do the following?

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Upload the small gallery again.
  * After the upload finishes, go to the Window menu, and choose Fetch Transcript.
  * Go to the File menu, and choose Save a Copy As.
  * Pick a name and location for the transcript file.
  * Send the transcript file attached to an email to us at bugs@fetchsoftworks.com .

  I'll take a look and see if I can figure anything out.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Brooke,

  Thanks for sending the transcript. I've taken a look at it, and it looks like all your files and images are being uploaded to the correct place, with the correct name, in the correct format. However, the webserver just isn't showing them or recognizing the image files.

  What happens if you do the following?

  * Open Fetch.
  * Connect to your server.
  * Open the "bin" folder.
  * Open the "images" folder.
  * Open the "small" folder.
  * Select "dw_1.jpg" by clicking it once.
  * Click the Quick Look button in the Fetch toolbar.

  Does Fetch display the image when you do that?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Brooke Member

  I did the process and the image was displayed.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Brooke,

  Okay, then the image was uploaded correctly and is not corrupted, and is in the correct location. (And I'm pretty sure that's the case for all the images you uploaded). It looks to me like there is a problem with the server, or how your account on the server is configured, that is causing the images to not be displayed as part of your webpage for some reason.

  You should contact the folks who run the server and ask them to look into the problem.

  Please let us know if you have further questions after talking to them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #

• Brooke Member

  I'm sorry but by server you mean who? Cause the last time I contacted godaddy.com and asked them about my website not showing images they said it was on your end. Do you mean that I should contact them? I don't know what server is refering to.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Brooke,

  I mean your hosting provider for the brookelynnfoto.com website - so yes, GoDaddy if that's who is the host for this website. (In your first message you said something about hosting with livebooks, though, I'm not sure how they fit in?)

  I realize it's frustrating to have both us and GoDaddy say it's each other's fault. But we have double-checked everything here and as I said, Fetch is uploading the files with the correct name, in the correct format, and in the correct location. You have uploaded an image file to /bin/images/small/dw_1.jpg , and we have gone and verified that it is there by looking at it with Fetch. So when we go to http://www.brookelynnfoto.com/bin/images/small/dw_1.jpg in a web browser, it should show you that image. Instead, we get a blank page.

  So some problem on the server side is the only explanation; you and Fetch have done everything correctly. Unfortunately, it's not uncommon for hosting providers to try to say things aren't their problem, even when it really is. I'm afraid my best suggestion is to talk to them again, and ask them why that image - which they can verify is in the correct location on the server - isn't displayed when you look at it in the same location when using a web browser.

  Please let us know if you have any questions about the above, or if you have further questions after talking to them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Scott Hendershot Member

  The problem with your images is that they are under a "bin" directory. Godaddy does not support that as a directory in your site. you need to change the name of that directory to something like "mybin". Then you have to alter every html page that references those images and change "bin/" to "mybin/".

  Scott
  www.scotthendershot.com

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Scott,

  Thanks for the tip, and we'll keep it in mind - however I looked into this a little and it's not quite as absolute as that (although I do believe it was the cause of Brooke's problems).

  First, this problem doesn't affect all GoDaddy servers - GoDaddy offers both Linux and Windows hosting, and this problem only affects their Windows servers, although I believe Windows hosting is more common.

  And second, it appears that as long as the bin directory isn't at the root level of a user's account, it's not a problem. That's not a solution for all users, I realize, but it also means that this problem wouldn't affect the non-Flash Lightroom galleries, since in those, the "bin" folder is inside a "contents" folder (at least in Lightroom 2).

  Best,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #

• Scott Hendershot Member

  Scott,

  I appreciate the additional info. Every bit of knowledge helps.

  I posted my reply because I just went through the same problem. In my case it was windows hosting at Godaddy and the bin directory was several levels deep. Not at the root. It was very frustrating. Changing bin to mybin and updating the html files fixed the issue.

  One thing that threw me off is that it works fine with my Flash Galleries but did not work with my html galleries.

  Thanks

  Scott

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Scott,

  Hmm; my testing results were different (didn't work in the root, but worked fine if it was inside another folder). But I guess it's possible that the behaviors are different on different Windows GoDaddy servers. Anyway, it definitely sounds like something to check for if one is using Lightroom galleries on GoDaddy, and we appreciate the input.

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Chris Member

  I just solved the same problem I was having using Lightroom Galleries with Godaddy hosing by switching my Godaddy account to a Linux server. For me, it cost the same and it was easy to switch. Be aware that when you type the address of the gallery in the address bar, you have to type it exactly as you saved it, so if you capitalized the first letter, you will need to do that in the address bar. I spent 20 minutes figuring that out.

  Good luck

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Chris,

  Thanks for the data point! Yes, this problem only exists with GoDaddy's Windows servers, so switching to a GoDaddy Linux server is definitely one way to fix it.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Yuni Member

  I have my site with godaddy.com also and also with their windows server account. I was having the same problem and when I called GoDaddy that's what they said, that their servers don't like the 'bin' folder but never once did they mention I could change it to Linux and that would solve it.

  On a slight tangent though, I am having that problem with Lightroom's flash and html web galleries but I didn't have a single problem with Lightroom's "Airtight Simpleviewer" layout in the "Engine" module.

  Very strange.

  Posted 14 years ago #

• Chavez Member

  are you still having problems loading your images

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Chavez,

  Are you having a problem we can try to help you with?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Brooke Member

  I am still having trouble loading my images. Is it possible to change my account on go daddy to linxus. the dedline i was try to make has past for some time now but i would still like to make some galleries.

  Posted 13 years ago #

• Chris Member

  Brooke,

  I changed my GoDaddy account to Linux on their website, and it within a few hours I was able to create and upload working Lightroom galleries, both HTML and Flash. There was no cost difference, and the change is seamless. It's been awhile since I made the change, but I remember it was very easy; I think it was as simple as selecting the Linux option in my host manager screen on GoDaddy. The only thing that took me a minute to figure out, as I stated above, the web address for your gallery is case sensitive, so if you capitalize the first letter when you export, you must capitalize the same letter when you type in the address. Hope this helps.

  Posted 13 years ago #

• Chavez Member

  Hi scott thanks for the help but im actually ok. But hey brook when using Lightroom are you sure that you got your configurations correct. When i was first trying it out, i had tons of problems trying all kinds of server paths. I looked around all over for the solution and was always getting mixed answers from a lot of different websites. I saw some of your first messages and it seems to had been the same types of problems that I saw. At times it seemed that the page was there but with no pictures. I finally found something that worked. if this seems to be whats happening with you just hit me back.

  Posted 13 years ago #

• Alex Member

  I just wanted to thank everyone on this thread! this has been driving me insane as to why my images were not showing up! I too created an HTML web gallery via Lightroom and it worked flawlessly locally, but then the images would not load on my website. I just switched to a linux server so i hope everything fixes itself in the next few hours :)

  Posted 13 years ago #