Fetch Softworks

Ventura Update (6 posts)

• Started 1 year ago by Carlos
• Latest reply 7 months ago from Jim Matthews

• Carlos Member

  Hi Jim,

  Ever since I updated to Ventura, I have not been able to properly connect to Fetch anymore. Checked if it was a firewall or password issue, but it doesn't seem like it. And the rest of the organization who uses Fetch are not experiencing the same issues. I've checked with our admin team and everything seems to be working properly on their end too.

  It tells me: "SFTP connection to "sftp.bluesky.com" could not be opened because the connection to the SFTP server could not be established or was lost. Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running. Server responded: "/Unable to negotiate with 137.135.53.118 port 22: no matching host key type found. Their offer: ssh-dis, ssh-rsa"

  Any idea what this could be?

  Thanks,
  Carlos

  Posted 1 year ago #

• Jim Matthews Administrator

  Hi,

  The problem is that by default Ventura does not use the host key algorithm used by your SFTP server (Apple made this change to improve security). You may want to ask your SFTP server administrator to upgrade to support newer host key algorithms. Otherwise you can work around this change by doing the following:

  1) Choose Utilities from the Go menu in the Finder
  2) Open Terminal
  3) Enter the following (replacing HOSTNAME with your server's hostname):

  echo -e "\nHost HOSTNAME\nHostkeyAlgorithms +ssh-dss\n" >> ~/.ssh/config

  and press Return.

  Please let me know if that does not work.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 1 year ago #

• Rachel P Member

  I also can not connect to any of my saved portals since I upgraded to Ventura. I tried what you posted above, but it won't work. Any other solves been found?

  Thanks,

  Rachel

  Posted 10 months ago #

• Jim Matthews Administrator

  Hi Rachel,

  Could you contact me at https://fetchsoftworks.com/fetch/feedback and send along the contents of the Fetch Transcript window after you try to connect?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 months ago #

• Rick Member

  I have just upgraded to Ventura and Fetch will no longer connect to my server. It gives the response:

  Connecting to rickpra_rick@www.desertsandsoftware.com port 9022 (2023-04-14T00:47:37Z)
  SSH2_FXP_INIT 3
  SFTP connection to “www.desertsandsoftware.com” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
  Server responded: “Unable to negotiate with 208.67.9.96 port 9022: no matching host key type found. Their offer: ssh-rsa,ssh-dss

  ”)
  Any help would be appreciated.

  Rick

  Posted 7 months ago #

• Jim Matthews Administrator

  Hi Rick,

  See the response I wrote to Carlos, above. The same instructions should work for you.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 months ago #