Fetch Softworks

web galleries will not run (8 posts)

• Started 14 years ago by Martha
• Latest reply 14 years ago from Scott McGuire

• Martha Member

  I used to be able to make web galleries in adobe bridge and upload them via Fetch to my website and clients could view them. Now they do not show - only a white page. I compare the folders on the server with older uploaded web galleries and the more recent uploaded ones and they look to be the same, same
  structure, etc. The permissions are the same - 755. I can view the web galleries in Adobe Bridge before uploading them...but once they are uploaded, no dice. A friend of mine uploaded a web gallery using my settings - with her Fetch - and that did not work either. I can't think of anything that has changed, so no idea why the web galleries are not running. I have no trouble with PDF's or jpegs' etc. Adobe told me it was a permissions "thing" but the permissions seem to be okay - clicked on the folder that has the web gallery, went to "get info" and checked the permissions. Any ideas?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Martha,

  We'd like some more information to help figure out what's going on.

  Could you tell us the address (URL) of one of the problem web galleries?

  And could you please do the following?

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * In Fetch, open the folder of one of the problem web galleries.
  * Go to the View menu, and choose Refresh.
  * Go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Martha Member

  Hi Scott,

  the web gallery is called: www.marthapix.com/commencement

  Here is the transcript -Fetch 5.5 (5E596) Intel running on Mac OS X 10.5.7 (9J61) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-EZTT-GEWX T
  Connecting to ftp.marthapix.com port 21 (Mac OS X firewall is allowing connections) (6/23/09 1:00 PM)
  Connected to 72.32.183.170 port 21 (6/23/09 1:00 PM)
  220 ProFTPD 1.3.0 Server (ProFTPD) [192.168.100.170]
  USER martha
  331 Password required for martha.
  PASS
  230 User martha logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  CWD httpdocs
  250 CWD command successful
  PWD
  257 "/httpdocs" is current directory.
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (72,32,183,170,220,46).
  Making data connection to 72.32.183.170 port 56366
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxr-x--- 36 martha psaserv 4096 Jun 23 16:57 .
  drwxr-xr-x 14 root root 4096 May 26 2008 ..
  -rw-r--r-- 1 martha psacln 16 May 26 2008 .htaccess
  -rw-r--r-- 1 martha psacln 1454 Dec 10 2004 404.html
  drwxr-xr-x 3 martha psacln 4096 May 28 00:52 Color
  drwxr-xr-x 2 martha psacln 4096 Jul 23 2008 admin
  drwxr-xr-x 2 martha psacln 4096 Apr 2 00:54 album
  drwxr-xr-x 2 martha psacln 4096 Jun 12 11:24 baripix
  drwxr-xr-x 3 martha psacln 4096 Jun 7 15:21 cen
  drwxr-xr-x 2 martha psacln 4096 Mar 3 13:35 choices
  drwxr-xr-x 3 martha psacln 4096 Jun 23 16:04 commencement
  drwxr-xr-x 5 martha psacln 4096 Feb 13 00:23 content
  drwxr-xr-x 2 martha psacln 4096 Feb 13 00:31 data_integration
  drwxr-xr-x 2 martha psacln 4096 Jun 8 10:00 diane
  drwxr-xr-x 2 martha psacln 4096 May 27 10:58 dsgraphics
  -rw-r--r-- 1 martha psacln 0 Feb 12 2007 google14ecfa30c2b9a143.html
  drwxr-xr-x 2 martha psacln 4096 Jun 8 10:44 gsas
  drwxr-xr-x 2 martha psacln 4096 Jun 10 12:11 haa
  -rw-r--r-- 1 martha psacln 96507 Dec 10 2004 index.jpg
  -rw-r--r-- 1 martha psacln 3251 Mar 23 01:43 index.php
  -rw-r--r-- 1 root root 3251 Feb 13 00:11 index_1.7.1.php
  -rw-r--r-- 1 martha psacln 601 Dec 10 2004 index_hold.html
  drwxr-xr-x 2 martha psacln 4096 Jun 15 10:23 jenni
  drwxr-xr-x 2 martha psacln 4096 Apr 16 00:34 jim
  drwxr-xr-x 2 martha psacln 4096 Jun 13 2008 js
  drwxr-xr-x 4 martha psacln 4096 Jun 23 16:58 june
  drwxr-xr-x 5 martha psacln 4096 Nov 10 2008 liz
  -rw-r--r-- 1 martha psacln 6538 Dec 15 2008 main.php
  -rw-r--r-- 1 root root 6243 Dec 9 2008 main_1.7.0.php
  -rw-r--r-- 1 root root 5998 Jul 14 2008 main_1.7.0a.php
  drwxr-xr-x 2 martha psacln 4096 Dec 17 2004 picture_library
  drwxr-xr-x 2 martha psacln 4096 Jan 21 2005 plesk-stat
  drwxr-xr-x 3 martha psacln 4096 May 24 13:18 portraits
  drwxr-xr-x 3 martha psacln 4096 Jun 20 00:59 portraits.test
  drwxr-xr-x 3 martha psacln 4096 Jun 20 01:23 portraits.test2
  drwxr-xr-x 3 martha psacln 4096 May 19 20:34 reunions
  -rw-r--r-- 1 martha psacln 32 Dec 10 2004 robots.txt
  drwxr-xr-x 3 martha psacln 4096 May 14 13:24 safety
  drwxr-xr-x 5 martha psacln 4096 May 6 2008 samples
  drwxr-xr-x 2 martha psacln 4096 Dec 17 2008 samplestwo
  drwxr-xr-x 2 martha psacln 4096 Jun 21 21:20 sharon
  drwxr-xr-x 5 martha psacln 4096 Apr 6 01:14 slideshow
  drwxr-xr-x 2 martha psacln 4096 Apr 6 21:36 smith
  -rw-r--r-- 1 martha psacln 3904 Jun 9 2008 splash.php
  -rw-r--r-- 1 root root 6222 May 26 2008 splash_1.5.17.php
  drwxr-xr-x 5 martha psacln 4096 May 26 2008 stats
  -rw-r--r-- 1 martha psacln 2035 Dec 10 2008 upgrade.php
  -rw-r--r-- 1 root root 2122 Dec 10 2008 upgrade_1.7.0.php
  drwxr-xr-x 2 martha psacln 4096 Apr 20 12:12 verticals
  drwxr-xr-x 2 martha psacln 4096 May 1 18:20 walsh
  drwxr-xr-x 5 martha psacln 4096 Mar 27 2006 whaleshow
  226-Transfer complete.
  226 Quotas off
  CWD commencement
  250 CWD command successful
  PWD
  257 "/httpdocs/commencement" is current directory.
  PASV
  227 Entering Passive Mode (72,32,183,170,220,69).
  Making data connection to 72.32.183.170 port 56389
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxr-xr-x 3 martha psacln 4096 Jun 23 16:04 .
  drwxr-x--- 36 martha psaserv 4096 Jun 23 16:57 ..
  -rw-r--r-- 1 martha psacln 8709 Jun 23 16:04 index.html
  drwxr-xr-x 3 martha psacln 4096 Jun 23 16:54 resources
  226-Transfer complete.
  226 Quotas off
  CWD /httpdocs/commencement
  250 CWD command successful
  PWD
  257 "/httpdocs/commencement" is current directory.
  PASV
  227 Entering Passive Mode (72,32,183,170,220,97).
  Making data connection to 72.32.183.170 port 56417
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxr-xr-x 3 martha psacln 4096 Jun 23 16:04 .
  drwxr-x--- 36 martha psaserv 4096 Jun 23 16:57 ..
  -rw-r--r-- 1 martha psacln 8709 Jun 23 16:04 index.html
  drwxr-xr-x 3 martha psacln 4096 Jun 23 16:54 resources
  226-Transfer complete.
  226 Quotas off

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Martha,

  Thanks for the transcript.

  Are you using Bridge CS4, or some other version of Bridge, to create the galleries?

  I've just tried creating a web gallery in Bridge CS4, and uploaded it to a test website, and it worked for me; and comparing it with what I see on your website, I don't see any obvious differences between yours and mine, or any obvious problems with yours. But for some reason, your main Flash file (gallery.swf) isn't loading properly.

  I'd be a little surprised if it was a permissions problem, but if you could do the following, I'll compare the permissions you have against the permissions my test gallery has:

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * In Fetch, open the "commencement" folder.
  * Open the "resources" folder."
  * Go to the View menu, and choose Refresh.
  * Go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  (Sorry to make you do this again, but I can't view your permissions through a web browser; the only way I can see them is if you show me the transcript output, and it turns out the really important stuff is inside the resources folder.)

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Martha Member

  HI Scott - thanks for your help - I came to the conclusion that there is a
  bug in Bridge and it is sometimes, sometimes not. So I have switched
  to Lightroom as I don't think that Adobe would be willing to fix Bridge. Why
  it "just" started happening I don't know.

  So...bought Lightroom and made two web galleries - unfortunately they do
  not advance as the slide show in Bridge used to do....but at least my
  clients can see them.

  I will write again IF these uploads from Lightroom get buggy.

  Thanks so much. Can't thank you enough. This has been arduous. Those
  slideshows looked awesome.

  Martha

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Martha,

  You're welcome, and thanks for the update. I'm a Lightroom user myself.

  Perhaps I misunderstand what you're looking for, but if you use the "Lightroom Flash Gallery" setting of Lightroom's Web module (select under "Engine" in the settings in the right-hand column), you will get an auto-advance feature in your slideshow, just like the ones in Bridge. The appearance of the Lightroom Flash Gallery may not be as customizable as the one in Bridge, although you can make some adjustments to it using the Template Browser in the left-hand column.

  Please let us know if we can be of further assistance.

  Best,

  Scott McGuire
  Fetch Softworks

  P.S. I enjoyed the travel photos on your website's main page!

  Posted 14 years ago #

• huminuh83 Member

  I was having the same problem with bridge. Wish i would have known that before wasting 2 hours uploading all of the images just for the gallery to not work. Also having problems when uploading with fetch. uploads will just get stuck on "putting file" trying to determine if it's an isp issue, hosting issue, or fetch in general.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Huminuh83,

  I'm not sure if we can help with the Bridge problem, but we can probably help with uploads getting "stuck."

  Uploading stalling in the middle are usually caused either by your network equipment (router, wireless base station, or cable/DSL modem) or a problem with the server.

  Which version of Fetch are you using? One of the improvements in Fetch 5.5, our latest release, is that it detects stalled uploads and restarts them automatically, so there's a good chance it will fix those problems. If you're not using Fetch 5.5, you should give it a try and see if it fixes the problems you're seeing. And if it doesn't, or if you're already using Fetch 5.5, let us know and we can investigate and see if there's other things to try.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #