Fetch Softworks

Web hosting??!! (2 posts)

• Started 14 years ago by MCD
• Latest reply 14 years ago from Scott McGuire

• MCD Member

  Hello there, I'm totally new to the world of the web design but need to get involved and so started a tutorial in Dreamweaver. The tutorial said I need to get an ftp address etc.

  I have an account with virginmedia and saw that as a customer I have free webspace. As I'm working on a mac and using safari I downloaded and installed 'Fetch'. My email ends...... @virginmedia.com

  I put in the following

  Hostname: ftp.webspace.virginmedia.com (as suggested)
  Username: (my name as it appears on the email minus the @...etc)
  Connect using: FTP
  Password: (the same password as used on my email)

  And I get an error saying:
  "An FTP connection to "ftp.webspace.virginmedia.com" could not be opened because the server rejected the password.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  From doing a little research, it looks like Virgin Media has different requirements for what you enter in those fields, depending on what service you have from them and how you came to be a Virgin Media customer (looks like they bought lots of other companies), so the best we can suggest is that you contact Virgin Media to double-check that you have the correct information; having the wrong hostname or username might also result in a "rejected the password" error.

  Fetch just takes the information you type in and passes it along to the server, and reports whether the server said "okay" or "not okay" - it's not involved in deciding if the information is correct. So if you're getting a password rejected error, it means there's an error in the information (or possibly that the server is misconfigured), and the best way to find out how to fix it is contact Virgin Media.

  Please let us know if you have further questions after talking to them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #