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What is the "serial number name" (7 posts)

  • Started 5 years ago by Caryn
  • Latest reply 1 month ago from Jim Matthews
  • Caryn Member

    I have Fetch on my laptop, and now I've downloaded it onto my new desktop. Fetch is asking not just for my serial number, which I have, but the "serial number name." What is that? Is it the word and numbers above the serial number? Is it MY name?

    Posted 5 years ago #

  • Jim Matthews Administrator

    Hi,

    It should be listed as the Serial Number Name on your receipt. It's usually your name, but it can also be your company's name. Go to https://fetchsoftworks.com/fetch/serial if you're still stumped.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 years ago #

  • Caryn Member

    I think it's a lost cause. I bought Fetch so many years ago that I don't think the name is retrievable. I guessed every name, email address, and company name I could, but nothing works. I don't have all of the email addresses now that I did then. I guess it's time to buy a new license.

    Posted 5 years ago #

  • Jim Matthews Administrator

    Hi,

    If you fill out the form at

    https://fetchsoftworks.com/fetch/serial-fallback

    I'll try to find your license. Include your serial number in the comments, that will make it easier.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 years ago #

  • Caryn Member

    Thanks! I just filled out the form.

    Posted 5 years ago #

  • Duane Plants Member

    Hi Jim,

    I have the same problem Caryn had 5 years ago on your Fetch Message Board.

    I cant remember my serial number name.

    I also bought Fetch so many years ago that I don't think the name is retrievable. I guessed every name, email address, and company name I could, but nothing works. I don't have all of the email addresses now that I did then.

    My serial number is:
    FETCH5X001-3XWL-V7S5-A94T-HLC8-FK9ZFETCH5X001-3XWL-V7S5-A94T-HLC8-FK9Z

    Can you find my license and MY SERIAL COMPANY NAME?

    Or do I have to buy a new license?

    Thank you.

    Posted 1 month ago #

  • Jim Matthews Administrator

    Hi Duane,

    I got your email and sent back your Serial Number Name.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 month ago #

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