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What is the "serial number name" (5 posts)

  • Started 2 months ago by Caryn
  • Latest reply 2 months ago from Caryn
  • Caryn Member

    I have Fetch on my laptop, and now I've downloaded it onto my new desktop. Fetch is asking not just for my serial number, which I have, but the "serial number name." What is that? Is it the word and numbers above the serial number? Is it MY name?

    Posted 2 months ago #

  • Jim Matthews Administrator

    Hi,

    It should be listed as the Serial Number Name on your receipt. It's usually your name, but it can also be your company's name. Go to https://fetchsoftworks.com/fetch/serial if you're still stumped.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 months ago #

  • Caryn Member

    I think it's a lost cause. I bought Fetch so many years ago that I don't think the name is retrievable. I guessed every name, email address, and company name I could, but nothing works. I don't have all of the email addresses now that I did then. I guess it's time to buy a new license.

    Posted 2 months ago #

  • Jim Matthews Administrator

    Hi,

    If you fill out the form at

    https://fetchsoftworks.com/fetch/serial-fallback

    I'll try to find your license. Include your serial number in the comments, that will make it easier.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 months ago #

  • Caryn Member

    Thanks! I just filled out the form.

    Posted 2 months ago #

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