Fetch Softworks

Where's the log file gone? (6 posts)

• Started 3 years ago by Hubert
• Latest reply 3 years ago from Jim Matthews

• Hubert Member

  Fetch 5.7 saved all information in fetch.log. Wehre does 5.8 save it? What I can find here is:

  10 years ago
  The Fetch.log file is stored in the ~/Library/Logs folder.

  To find the Fetch.log file:

  * Click the desktop background to select the Finder.
  * Choose "Home" from the Go menu in the Finder
  * Open the Library folder
  * Open the Logs folder
  * Find the file named "Fetch.log"
  -> No, there's no log anymore

  6 years ago
  Fetch keeps a file called Fetch.log. To find it, have the customer:

  1) Choose "Fetch Transcript" from the Window menu
  2) Choose "Show Fetch.log in Finder" from the File menu

  -> No, not anymore

  A search on my Mac brings up a folder called com.fetchsoftworks.Fetch but the included log files do not contain any information about recent file transfers.

  Where is the saved information about file transfers?

  Thank you for your assistance
  Hubert

  Posted 3 years ago #

• Jim Matthews Administrator

  Hi,

  In Fetch 5.8 and later the Fetch.log file has been replaced by the "Collect Fetch diagnostics" command in the Help menu, which collects a bunch of information for troubleshooting problem, including the information formerly saved in Fetch.log.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 3 years ago #

• Hubert Member

  Hi Jim,

  thank you for your quick response. So what happens when I collect this data: I get a log file including tons of information about all activities during just the last seven days (what about earlier?). And 99.999999 per cent of it is completely useless for me because I do not need cryptic system messages, I just want to look for file names and server addresses. So I could show my customer that a file was definitely sent. Now I cannot find any informaion I would need. Is there no other way to have a log file including only information about issues belonging to the file transfer?

  Best regards
  Hubert

  Posted 3 years ago #

• Jim Matthews Administrator

  Hi,

  I agree, there is a lot of information -- it's hard to know ahead of time what information will be useful. I would recommend using a text editor like BBEdit to search for strings like "Successfully uploaded", which should show you the information you're looking for.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 3 years ago #

• Hubert Member

  Hi,

  thank you for your answer but unfortunately this does not work. The log file "forgets" older entries. Yesterday I've made a test file transfer and after it was sent I saved the log file. I searched for "successful upload" and as expected I got a match.
  Today I started fetch, saved a log file again and searched for that entry: not there anymore. All yesterday's entrys labeled as "Info" are not shown anymore, just "Default", "Error" and "Activity" entries are still left. So there is no chance to verify that earlier transfers have been sent or have been received. And the log file just remembers the last twelve days.

  Best regards
  Hubert

  Posted 3 years ago #

• Jim Matthews Administrator

  Hi,

  Thanks for trying that; I'm sorry that it doesn't address this need. I will take that as feedback for future development.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 3 years ago #