Fetch Softworks

Will Fetch work on MacOS (Sierra)? (56 posts)

• Started 7 years ago by John
• Latest reply 7 years ago from Nick

• John Member

  Will the latest version of Fetch (5.7.5?) work with the new MacOS/Sierra?
  If not, would be nice to know when there will be a release.

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  I've been testing Fetch with macOS Sierra developer releases since June, and I am not aware of any problems. I hope to do more testing now that the official version is out, and I'd be very interested in hearing from anyone who has run into any issues. But as of now I'd say that Fetch 5.7.5 is compatible with macOS 10.12 Sierra.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• John Member

  Thanks!

  Posted 7 years ago #

• Gordon Member

  I'm running Fetch 5.3.1 and am experiencing issues with Sierra. I'm getting Mac OS X failure messages when trying to log in. After entering host name and userid, Mac OS errors are reported before even entering the password. If you then enter the password, Fetch will log in ok, but only if "Add to keychain" is NOT selected.

  Yes, I know that 5.3.1 is not the latest version of Fetch, but I'm sure there are lots of paid customers like me who were running fine without the need to pay for a new release. This is a heads up for them.

  Posted 7 years ago #

• Jim Matthews Administrator

  If you are seeing a problem with 5.3.1 on Sierra that is fixed by 5.7.5 please let me know. You can download a trial copy of 5.7.5 from

  http://fetchsoftworks.com/fetch/download/latest

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Rick Brenner Member

  Jim,

  I've been using Sierra for only about 10 hours. Things are working well, but I have found one issue. My Go menu got cleared somehow. I don't know of anything I could have done during Sierra installation that would have caused that. Since Sierra also changed my system's speech voice to a different personality (sloppy), and since trackpad two-finger scrolling isn't working right, I would tend to suspect Sierra or the Sierra installation process rather than anything you folks might have done or not done. But I thought you might like to know anyway.

  Rick

  Posted 7 years ago #

• Rick Brenner Member

  Forgot to mention my Fetch is 5.7.5.

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi Rick,

  Do you still see the Back, Open Folder, Parent Folder, Home and Go to Folder… menu items in the Go menu?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Rick Brenner Member

  Jim,

  So sorry, I was unclear. Yes, I do see the default items you mentioned. What I didn't see were the recently visited, nested-indent items that make hopping around on a given server so convenient. These items are present now (that is, they are accumulating nicely as usual), even upon restart and reconnect, but they were absent on first use after installation of Sierra. If I were to try to reproduce the behavior in a lab, I would start with a machine running El Cap, visit some directories for some server in Fetch, ensure that the Go menu had listed those directories, install Sierra, and then examine the Go menu for Fetch for that server. That's a guess at a way to reproduce it, intended only to make clear what I think I observed.

  I hope this is a little clearer.

  Rick

  Posted 7 years ago #

• JDK Member

  I upgraded to Mac Sierra. I get one of two messages: "Mac OS error -67843." When I enter the correct password I get "Mac OS error -2147409622." I have rebooted, check my keychain, and I even reloaded my old version of Fetch. No cigar.

  Posted 7 years ago #

• Jim Matthews Administrator

  Thanks, Rick, that's very clear. I will see if I can figure out why this is happening.

  JDK: To figure out what's going on I'd like to take a look at your Fetch.log file. To find Fetch.log:

  1) Open Fetch
  2) Choose Fetch Transcript from the Window menu
  3) Choose Show Fetch.log in Finder from the File menu
  4) Send Fetch.log to bugs@fetchsoftworks.com

  I'll take a look and see what I can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• MK Member

  There is a problem with Sierra and Fetch. I am getting a Mac OS error - 2282 when I try to connect to any of my saved FTP sites. Can Fetch please fix this?

  Posted 7 years ago #

• JDK Member

  Hi Jim Matthews,

  I did #1 and #2. I am running version 10.12. I am fairly sure it's related to keychain access.app. But the new version of that app does not have the "repair" tool. In your instructions above, I cannot do #3. There is no item called "Show Fetch.log" in the "File menu." If you told me where I can locate this file in Finder, let me know. I checked the Package Contents of the app and I could not find it.

  Thanks for your help. This problem is really annoying. By the way, I got Fetch to work only by avoiding the keychain. And now all my passwords MUST be inserted manually each time I go to a different website. I have confirmed that it's an OS, Fetch or Permissions issue, since I can FTP via Terminal.app.

  JDK

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  The "Show Fetch.log in Finder" menu item will only be visible when the Fetch Transcript window is the frontmost window (as should be the case after step 2). The other way to find it is to follow these steps:

  1) Choose Go to Folder… from the Go menu in the Finder
  2) Enter:

  ~/Library/com.fetchsoftworks.Fetch/Logs

  and click Go

  I'll take a look and see what I can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Jim Matthews Administrator

  I should also mention: make sure you are running Fetch 5.7.5 on Sierra. I've gotten reports of problems with earlier versions that went away once the user upgraded to 5.7.5.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Keith Member

  I just upgraded to Sierra this morning and Fetch is not working for me. It will open, connect to the server, but when I try to "put" it will not allow a selection of a file. It will open the file dialog, but I cannot click on any files or directories within.

  I tried several server connections to make sure it wasn't something server based.

  I tried restarting the Mac just to see if that would help. Same result.

  Fetch version 5.7.5

  MacBook Pro (Retina, 15-inch, Mid 2015)

  Any ideas?

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  Thanks for posting. I have gotten a couple other reports of this problem. I do not see it on my computer, and I do not know why it affects some users and not others.

  You might try switching the Put dialog between Icon, List and Column view, to see if that makes a difference.

  In the meantime, one workaround is to drag files from the Finder to the Fetch window instead of using the Put button.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Keith Member

  Here are some experiment results to help you find the issue:

  Icon View:
  I can make one selection. But then it remains selected even if I try to select something else.
  If I double click a file, the double clicked file will upload. You cannot select, and then click the "Put" button.
  I CAN navigate through directories.

  List View:
  Same as Icon View

  Column View:
  Cannot navigate to sub-directories
  If I double click on a file it will upload
  If I relaunch the Put dialog and try to double click a file again it will try to upload the entire directory that the file is in.

  Drag/drop works. I will use that for now. Hope you can find a fix. Fetch is a main tool of mine.

  Posted 7 years ago #

• Terri Member

  I sent you a separate email sending you my ftp info and folder errors as Fetch will not work with with Sierra. HELP. Thank you!

  Posted 7 years ago #

• Jim Matthews Administrator

  Terri -- have you gotten a response from me?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Terri Member

  No response yet.

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi Terri,

  Could you resend your message to bugs@fetchsoftworks.com ? I have not received your earlier email.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Terri Member

  Email has been sent. My phone number is on the email should you want to talk to me needing more information. Thank you!

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi Terri,

  I got your email, and will respond. Also, I posted a note about this problem on the message board a few days ago:

  http://fetchsoftworks.com/fetch/messageboard/macos-1012-sftp-error-no-matching-host-key-type-found-their-offer-ssh-dss

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Terri Member

  I have no clue what the link that I clicked on means. What is "terminal?" My Apple computer or the server it is trying to communicate with?

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  Terminal is an application included with your Mac. To find it, choose "Utilities" from the Go menu in the Finder. Terminal should be listed there alongside other utilities like Disk Utility.

  Terminal lets you type or paste commands, like the command given in that message board post. Let me know if that doesn't work for you.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Terri Member

  I am so frustrated at this point. I have gone to terminal but I'm not sure where or how to paste that command there. When I paste it, it shows on the screen, but when I exit and return, the paste is not there.

  When I open terminal it says my name and last log in date and other info. So, where am I supposed to enter this copy and paste? Under the tab "shell, edit, view..." I read the link and it only has the info to paste, but no instructions on how to apply to the terminal. Yes, I'm VERY frustrated, but I do appreciate your trying to assist me.

  Posted 7 years ago #

• Jim Matthews Administrator

  I apologize for the frustration; in general you should never have to deal with Terminal.

  To issue a command, type or paste it, and then press the return key on your keyboard. Then try connecting with Fetch.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Terri Member

  I did as you said and pasted the command in and hit return and then closed with the red button. Opened Fetch and tried to connect and no such luck. I'll get my IT person to see if he can assist me, as I've done everything that you've suggested. Thank you for trying to help me. I do appreciate your patience and determination.

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  If you want to take another stab at this, open Terminal again and enter this command:

  cat ~/.ssh/config

  and post what comes out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #