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Will Fetch work on MacOS (Sierra)? (56 posts)

  • Started 1 year ago by John
  • Latest reply 1 year ago from Nick
  • Jim Matthews Administrator

    Hi Terri,

    I just noticed a problem with the Terminal command in the other message board topic:

    echo -e "\nHost HOSTNAME\nHostkeyAlgorithms +ssh-dss\n" >> ~/.ssh/config

    You need to replace HOSTNAME with the hostname of the server you are connecting to for this command to work. So I would try that:

    1. Paste the command someplace where you can make changes (e.g. the Reply box below)
    2. Replace HOSTNAME with the hostname of your server
    3. Copy the edited command
    4. Paste the edited command into Terminal
    5. Press the Return key
    6. Try to connect to the server with Fetch

    Again, I apologize that working around this issue is so cumbersome. Hopefully server administrators will upgrade their security so this issue goes away.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Terri Member

    Jim, I have no clue what happened differently, but good news, I was able to access my server through Fetch this morning. I rebooted my Mac this morning, decided I would see what happened and Fetch connected to the server. Yes, I was pleasantly surprised to say the least. Thank you, and thank you again for helping me. Have a great day!

    Posted 1 year ago #

  • Jim Matthews Administrator

    You're very welcome!

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Rick Lupert Member

    Hi,

    Since upgrading to Sierra, Fetch has been a bit buggy. I get this error often when launching: https://www.dropbox.com/s/jubtdr1eqqgeoj1/Screenshot%202016-10-19%2011.55.11.png?dl=0

    (I can't click on "Show Details" just get a spinning beachball and the dialog box eventually goes away and the app seems to work...though I'm getting more spinning beach balls when in general when trying to do anything. Any help would be appreciated.

    Thanks,

    Rick

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    Thanks for posting the screenshot. I haven't seen that error before. What version of Fetch do you have? If it isn't 5.7.5 I'd recommend downloading that version from

    http://fetchsoftworks.com/fetch/download/latest

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Rick Lupert Member

    Hi Jim,

    Glad to provide a new experience. ;)

    I am using version 5.75 of Fetch...latest version of Sierra Mac OS.

    And I'm on the most recent version of a 27" iMac.

    R

    Posted 1 year ago #

  • Gordon Member

    For closure and FYI for others, I upgraded fetch to the latest version (5.7.5) and it resolved my issue. I'm using fetch on the latest version of Sierra extensively almost every day.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Gordon: glad to hear it! Fortunately most of the Sierra issues I've heard about have been resolved by installing 5.7.5.

    Rick: Your screen snapshot indicated that you are using a Droplet Shortcut to launch Fetch. My next suggestion would be to open Fetch by opening the application directly, and then to save a new Droplet Shortcut (choose "Save Droplet Shortcut" from the File menu once you're connected). Then I'd try using the new Droplet Shortcut to see if it has the same issue.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Rick Lupert Member

    OK Jim. I quit Fetch. Reopened it directly. Opened up the connection to the server from the shortcuts menu. Then created a new Droplet Shortcut. Quit the app, and double clicked on the new droplet and the same error popped up.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Thanks for trying that. Another thing to try is restarting your Mac. If you still see the error after that could you try clicking the Crash button and see if a crash log is saved? To find the crash log, choose Go to Folder… from the Go menu in the Finder and enter

    ~/Library/Logs/DiagnosticReports/

    Then click the Go button.

    If there's a crash log you can email it to bugs@fetchsoftworks.com .

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Keith Member

    Just checking in to see if there has been any progress on finding a solution to the issue I described when "putting" via the put dialog. I'm dragging and dropping for now. There were certain things about using the dialog that were more efficient for me so I'm hoping that can be fixed.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi Keith,

    I haven't been able to reproduce the problem on my Mac. Apple just released the 10.12.1 update, so you might want to install that and see if it makes a difference.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Rick Lupert Member

    FYI the error I was experiencing earlier has disappeared with the update to the new version of Sierra.

    Posted 1 year ago #

  • Rick Brenner Member

    Jim,

    About three weeks ago I posted a note describing how installing Sierra had deleted my Go menu options (the non-default ones). I just installed 10.12.1, and I notice that the Go menu is again cleared. Obviously this is in the category of minor annoyance.

    Hope this helps,

    Rick

    Posted 1 year ago #

  • Jim Matthews Administrator

    Thanks, Rick. I don't know why that would be, but I don't see any non-default items in the Go menu either (after upgrading to 10.12.1 today), so something is definitely going on.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Keith Member

    Just upgraded the latest 10.12.1 version of Sierra. Didn't fix my issue.
    Really really would like a fix for this. I know you say you can't duplicate the issue on your computer. If I can be any help for testing I am willing to cooperate with the effort.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Thanks, Keith. What sort of Mac do you have? So far all the reports have been from fairly new Retina MacBook Pros, but I don't see it on my 2012 Retina MacBook Pro. Do you use an external monitor? Do you see the problem if you start up in Safe Mode (hold down Shift key when you hear the startup chime, and release it once you see the Apple logo)?

    Thanks!

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Keith Member

    MacBook Pro (Retina, 15-inch, Mid 2015)
    2.5 GHz Intel Core i7
    16 GB 1600 MHz DDR3

    I tested on my late 2012 Mac Mini, but it is still running El Capitan, so I expected it to still be working correctly there.

    I can try Safe Mode later.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Thanks for that information. I will try to track down a 2015 MacBook Pro to test on myself.

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi Keith,

    I visited an Apple reseller today so I could try to reproduce this problem on their display machines, and I was able to do so. One thing I noticed is that if I held down the Option key or Command key when I clicked on the file names in the Put dialog I was able to select them. Would you mind giving that a try and letting me know what you see?

    Thanks!

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Keith Member

    Yes that appears to work. This will be a help to me. Hopefully it will lead finding a fix.

    Posted 1 year ago #

  • Susannah Member

    Hi Jim,

    I'm not sure if this has already been discussed, I count find the specific thread.

    i've just upgraded to MAC Sierra as well and can't connect using any other the shortcuts on my fetch system. It just keeps saying MAC OS Error 67843. I've upgraded to the latest version of fetch and still have the same problem.

    Can you help?

    Thanks,

    Posted 1 year ago #

  • Susannah Member

    Seems to be working now - thanks anyway!

    Posted 1 year ago #

  • Nick Member

    I hope this hasn't been asked previous:

    Each time I restart my Mac Pro with Sierra and re-launch Fetch, Fetch does not remember View > Set Font and Size.
    Important for us old people.

    More important features work fine! Like remembering Password (for Hostname), and "Recent". etc.

    Edited 1 year ago #

  • Jim Matthews Administrator

    Hi Nick,

    Thanks for posting. I'm not seeing that problem on Sierra with Fetch 5.7.5. What version of Fetch are you running? Are you checking the "Make these settings default" box when you change the font or size?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Nick Member

    I'll do that. 5.7.5. I've used Fetch since those little plastic floppy discs were invented!

    Posted 1 year ago #

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