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Will not connect (8 posts)

  • Started 9 years ago by Williamz
  • Latest reply 9 years ago from Scott McGuire
  • Williamz Member

    I have a MAc OS X 10.5.6. I have been unable to connect to my ftp with Fetch. It is Fetch 5.3. It gives me an error of being timed out. I tried connecting to your ftp.softworks.com
    and it worked. What can I check to resolve this problem?
    The Processor on my Mac is a 2.8 GHz Quad-Core Intel Xeon. We have four other Macs that have no problems connecting but they are not Intel Processors. Could this be a problem?

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi,

    If I understand correctly, you have one Mac that cannot connect to this particular server, but 4 other Macs that can connect to the very same server, is that correct?

    And could you please do the following?

    * Quit Fetch.
    * Open Fetch again.
    * Try to connect to your server.
    * After you get an error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and see if we have any suggestions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

  • Williamz Member

    Yes, that is correct. Here is the transcript.

    Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.6 (9G55) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-GS85-N46W T
    Connecting to curryprintinginc.com port 21 (Mac OS X firewall is allowing connections) (2/11/09 1:26:35 PM)
    Update check skipped at 02/11/2009 01:28 PM (next check after 02/12/2009 12:21 AM)

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the transcript.

    Are the Macs that can connect in the same room as the one that won't? That is, are they likely to be using the same part of your network to connect?

    Would it be possible to see the transcript from one of the Macs that can connect successfully for comparison?

    And no, the fact that the problem Mac has an Intel processor is almost not certainly the cause of the problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi,

    Oh, also, which version of Mac OS X are the other Macs running?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

  • Williamz Member

    Yes, they all connect to the same switch. We unhooked one that worked to my Mac and it still didn't connect. The other Macs are a lesser version but we just upgraded one to the same OS as mine and it"s connection is fine. Here is the transcript from the computer that has the same OS.

    Fetch 5.1.1 (5B388) PowerPC running on Mac OS X 10.5.6 (9G66) PowerPC English StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1 Partial serial FETCH5X001-GS85-N46W T Connecting to curryprintinginc.com port 21 (OS X firewall is off) (2/11/09 2:02:13 PM) Connected to 208.109.181.175 port 21 (2/11/09 2:02:13 PM) 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- 220-You are user number 8 of 50 allowed. 220-Local time is now 13:02. Server port: 21. 220-This is a private system - No anonymous login 220 You will be disconnected after 3 minutes of inactivity. USER mbox6007b 331 User mbox6007b OK. Password required PASS
    230-User mbox6007b has group access to: 450 230 OK. Current directory is / SYST 215 UNIX Type: L8 PWD 257 "/" is your current location MACB ENABLE 500 Unknown command PWD 257 "/" is your current location TYPE A 200 TYPE is now ASCII PORT 192,168,0,205,192,111 200 PORT command successful LIST -al 150 Connecting to port 15733 drwxr-x-w- 2 2534 450 4096 Feb 11 11:48 . drwxr-x-w- 2 2534 450 4096 Feb 11 11:48 .. -rw-r--r-- 1 2534 450 1735882 Feb 10 07:51 53471 GCG_CrossTembers.zip -rw-r--r-- 1 2534 450 2667447 Feb 10 07:52 53472 GCG_Hugoton .zip -rw-r--r-- 1 2534 450 3334570 Feb 11 09:37 Carter Blood Care.zip -rw-r--r-- 1 2534 450 76977877 Feb 11 11:48 Deregulation Booklet 021009.zip -rw-r--r-- 1 2534 450 134900551 Feb 10 09:37 GCG Files.zip -rw-r--r-- 1 2534 450 37755106 Feb 11 11:42 Opportunity DVD page REV 021009.zip 226-Options: -a -l 226 8 matches total

    Posted 9 years ago #

  • Williamz Member

    Hello Scott,
    Thanks for your trouble. We got it to work. We changed the IP connection from DHCP to a manual IP address. It works great now.
    Thanks,
    Sam

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi Sam,

    You're welcome, and I'm glad to hear the problem is solved - thanks for letting us know the resolution.

    Please let us know if we can be of further assistance.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

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