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won't allow folder to be deleted (8 posts)

  • Started 15 years ago by jaysay
  • Latest reply 14 years ago from dcabs
  • jaysay Member

    fetch won't allow me to delete a folder I created, the response is "operation not permitted"

    Posted 15 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like some more information to help diagnose the problem. Could you please do the following?

    * Quit Fetch.
    * Open Fetch again.
    * Connect to your server.
    * Try deleting the problem file.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and give further advice about what to do.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 15 years ago #

  • jaysay Member

    Fetch 4.0.3 System 0x1056 Serial FETCHFL001-7NF8-6D2B TR
    Connecting to www.jayreedphoto.com port 21 (4/22/09 11:13:38 AM)
    220 DreamHost FTP Server
    USER jayreed
    331 Password required for jayreed
    PASS
    230 User jayreed logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is the current directory
    CWD pics
    250 CWD command successful
    PWD
    257 "/pics" is the current directory
    PASV
    227 Entering Passive Mode (208,113,222,177,201,204).
    LIST
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 2 jayreed pg28874 4096 Apr 22 07:09 advent_tiffs
    -rw-r--r-- 1 jayreed pg28874 21778 Feb 25 2004 client-sector.jpg
    drwxr-xr-x 5 jayreed pg28874 4096 Feb 1 2007 drydockgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Jun 16 2008 jasonbrownwebgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Apr 17 2008 kristenvosewebgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Oct 16 2008 peterostrowwebgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Apr 25 2008 robertlangerwebgallery
    drwxr-xr-x 2 jayreed pg28874 4096 Mar 31 17:37 skidadsgroup
    226 Transfer complete
    CWD advent_tiffs
    250 CWD command successful
    PWD
    257 "/pics/advent_tiffs" is the current directory
    PASV
    227 Entering Passive Mode (208,113,222,177,170,188).
    LIST
    150 Opening ASCII mode data connection for file list
    226 Transfer complete
    CWD /pics
    250 CWD command successful
    RMD advent_tiffs
    550 advent_tiffs: Operation not permitted
    ftp_delete or ftp_rmdir: -30006 (state == RDEL_DELETING)
    PWD
    257 "/pics" is the current directory
    PASV
    227 Entering Passive Mode (208,113,222,177,137,173).
    LIST
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 2 jayreed pg28874 4096 Apr 22 07:09 advent_tiffs
    -rw-r--r-- 1 jayreed pg28874 21778 Feb 25 2004 client-sector.jpg
    drwxr-xr-x 5 jayreed pg28874 4096 Feb 1 2007 drydockgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Jun 16 2008 jasonbrownwebgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Apr 17 2008 kristenvosewebgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Oct 16 2008 peterostrowwebgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Apr 25 2008 robertlangerwebgallery
    drwxr-xr-x 2 jayreed pg28874 4096 Mar 31 17:37 skidadsgroup
    226 Transfer complete

    Posted 15 years ago #

  • jaysay Member

    scott
    sorry, just noticed there was a little more in the transcript window. here it is complete

    Fetch 4.0.3 System 0x1056 Serial FETCHFL001-7NF8-6D2B TR
    Connecting to www.jayreedphoto.com port 21 (4/22/09 11:13:38 AM)
    220 DreamHost FTP Server
    USER jayreed
    331 Password required for jayreed
    PASS
    230 User jayreed logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is the current directory
    CWD pics
    250 CWD command successful
    PWD
    257 "/pics" is the current directory
    PASV
    227 Entering Passive Mode (208,113,222,177,201,204).
    LIST
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 2 jayreed pg28874 4096 Apr 22 07:09 advent_tiffs
    -rw-r--r-- 1 jayreed pg28874 21778 Feb 25 2004 client-sector.jpg
    drwxr-xr-x 5 jayreed pg28874 4096 Feb 1 2007 drydockgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Jun 16 2008 jasonbrownwebgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Apr 17 2008 kristenvosewebgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Oct 16 2008 peterostrowwebgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Apr 25 2008 robertlangerwebgallery
    drwxr-xr-x 2 jayreed pg28874 4096 Mar 31 17:37 skidadsgroup
    226 Transfer complete
    CWD advent_tiffs
    250 CWD command successful
    PWD
    257 "/pics/advent_tiffs" is the current directory
    PASV
    227 Entering Passive Mode (208,113,222,177,170,188).
    LIST
    150 Opening ASCII mode data connection for file list
    226 Transfer complete
    CWD /pics
    250 CWD command successful
    RMD advent_tiffs
    550 advent_tiffs: Operation not permitted
    ftp_delete or ftp_rmdir: -30006 (state == RDEL_DELETING)
    PWD
    257 "/pics" is the current directory
    PASV
    227 Entering Passive Mode (208,113,222,177,137,173).
    LIST
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 2 jayreed pg28874 4096 Apr 22 07:09 advent_tiffs
    -rw-r--r-- 1 jayreed pg28874 21778 Feb 25 2004 client-sector.jpg
    drwxr-xr-x 5 jayreed pg28874 4096 Feb 1 2007 drydockgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Jun 16 2008 jasonbrownwebgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Apr 17 2008 kristenvosewebgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Oct 16 2008 peterostrowwebgallery
    drwxr-xr-x 5 jayreed pg28874 4096 Apr 25 2008 robertlangerwebgallery
    drwxr-xr-x 2 jayreed pg28874 4096 Mar 31 17:37 skidadsgroup
    226 Transfer complete
    PWD
    257 "/pics" is the current directory
    PWD
    257 "/pics" is the current directory
    PWD
    257 "/pics" is the current directory
    PWD
    257 "/pics" is the current directory
    PWD
    257 "/pics" is the current directory
    QUIT
    221 Goodbye.

    Posted 15 years ago #

  • Scott McGuire Administrator

    Hi Jay,

    Thanks for the transcript. I see no obvious reason why you cannot delete the folder.

    Unfortunately, this is the server - not Fetch - that won't let you delete the folder. (Fetch asks the server to delete it, and the server says "I can't do that for you.")

    You'll need to contact the people who run the server (your hosting provider) and ask them to delete the folder for you, and see if they can explain why you can't delete it via FTP.

    Please let us know if you have further questions after talking to them.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 15 years ago #

  • dcabs Member

    Hi Scott, I have the same issue, do you think you could take a look at this transcript? I already contacted my provider and the guy said he couldn't delete it so he opened a ticket so the the more techy guys delete it this afternoon, but I'm curious as if it might be something related to fetch or is the same issue jaysay has.

    Best,

    Fetch 5.5 (5E596) Intel running on Mac OS X 10.5.7 (9J61) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 6/19/09 T
    Connecting to ftp.guests.***************.com port 21 (Mac OS X firewall is allowing connections) (6/16/09 11:55 AM)
    Connected to 66.226.64.3 port 21 (6/16/09 11:55 AM)
    220 FTP Server (A+Net) ready
    USER *********
    331 Password required for ***********
    PASS
    230 User ********* logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is the current directory
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (66,226,64,3,248,133).
    Making data connection to 66.226.64.3 port 63621
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxrwx--x 9 ********** *************** 512 Jun 16 08:36 .
    drwxrwx--x 9 ********** *************** 512 Jun 16 08:36 ..
    drwxrwxr-x 6 ********** *************** 512 May 7 19:20 Botella
    drwxrwxr-x 18 ********** *************** 512 Jun 4 09:58 Cybercable
    drwxrwxr-x 2 ********** *************** 512 Apr 14 21:07 MONSTER GC
    drw-rw---- 2 ********** *************** 512 Jun 5 15:47 guru
    drwxrwxr-x 2 ********** *************** 512 Jun 16 08:36 gurustrategics
    drwxrwxr-x 2 ********** *************** 512 May 4 15:46 radios bettochi
    drwxrwxr-x 3 *************** *************** 512 Jun 11 14:47 rosenlaw
    226 Transfer complete
    CWD guru
    550 guru: No such file or directory
    ftp_cwd: 2,-30006 (state == RDEL_TRY_CWD)
    PWD
    257 "/" is the current directory
    PASV
    227 Entering Passive Mode (66,226,64,3,248,236).
    Making data connection to 66.226.64.3 port 63724
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxrwx--x 9 ********** *************** 512 Jun 16 08:36 .
    drwxrwx--x 9 ********** *************** 512 Jun 16 08:36 ..
    drwxrwxr-x 6 ********** *************** 512 May 7 19:20 Botella
    drwxrwxr-x 18 ********** *************** 512 Jun 4 09:58 Cybercable
    drwxrwxr-x 2 ********** *************** 512 Apr 14 21:07 MONSTER GC
    drw-rw---- 2 ********** *************** 512 Jun 5 15:47 guru
    drwxrwxr-x 2 ********** *************** 512 Jun 16 08:36 gurustrategics
    drwxrwxr-x 2 ********** *************** 512 May 4 15:46 radios bettochi
    drwxrwxr-x 3 *************** *************** 512 Jun 11 14:47 rosenlaw
    226 Transfer complete

    Posted 14 years ago #

  • Scott McGuire Administrator

    Hi cabes,

    No, I don't think this is a Fetch problem. Fetch is asking the server to delete the folder, and the server says there is no such folder; Fetch can't do more in this situation, because the server is giving Fetch contradictory information. First it tells Fetch "here's a list of files on the server, including a folder named 'guru'". But when you select that file in the file list and click the Delete button, and Fetch asks the server "delete the folder named 'guru' that you just told me about", the server says, "there's no folder with that name here."

    One possibility is that the folder "guru" actually has a space at the end of its name (which is often easy to miss, since it's invisible); spaces at the end of folder or file names confuse some servers, resulting in them being able to list the folder or file, but not do anything else with it.

    Unfortunately, even if that's the case, you can't fix it via Fetch, because when you try to rename it, the server will almost certainly tell Fetch "there's no folder of that name to rename," just like it did when you tried to delete the folder

    Or, it could be some other server glitch; but regardless, I'm afraid you're going to have to wait for your provider to figure it out.

    Please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • dcabs Member

    I'll do that. Thanks.

    Posted 14 years ago #

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