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403 Forbidden (5 posts)

  • Started 8 years ago by jkw
  • Latest reply 8 years ago from Scott McGuire
  • jkw Member

    Hi
    Just starting out, so forgive me if this is really simple.
    I've got a domain active with e7even. I have uploaded a really simple html page which is fine, however when I log on to www.jk*******.e7even.com/ it comes up with a 403 Forbidden error. I have checked all the permissions in fetch and they are all fine and 733. If I put www.jk*******.e7even.com/start.html in to the browser then I can see the start.html doc. How do I change the permissions for the initial domain page?
    Many thanks
    Jon

    Posted 8 years ago #

  • jkw Member

    Sorry I meant to say the permissions are 755.
    Jon

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Jon,

    When you just type your domain name into a webbrowser, most webservers look for a file named index.html to display. So when you type www.jk***.e7even.com/ , it is probably trying to display www.jk***.e7even.com/index.html . If you do not have a file named index.html, that's probably why you're getting the 403 error.

    You should try renaming start.html to index.html and see if that fixes the problem.

    If that doesn't seem to be the problem, I would contact e7even.com and see if they can help you - it sounds like you are doing the correct thing with Fetch.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • jkw Member

    Thanks Scott
    I did as you suggested and it all works fine.
    Many thanks
    Jon

    Posted 8 years ago #

  • Scott McGuire Administrator

    You're welcome, Jon, glad to hear that fixed it.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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