Fetch Softworks

500 and 550 errors (6 posts)

• Started 15 years ago by eric.dean
• Latest reply 15 years ago from Scott McGuire

• eric.dean Member

  I am using Fetch 5.3 on a mac os 10.4.11 intel based mac pro tower.

  When trying to connect to an FTP server, I am intermittently getting the following show up in Fetch Transcript logs after a failed connection (changed dns names, usernames and i.p. addresses to protect the innocent of course!!!! :

  Connecting to blah.blah.com port 21 (Mac OS X firewall is off) (5/27/08 4:16:49 PM)
  Connected to 0.0.0.0 port 21 (5/27/08 4:16:49 PM)
  220 blah.blah.com X2 WS_FTP Server 6.1(77787500)
  USER Testuser
  331 Enter password
  PASS
  230 User logged in
  SYST
  215 UNIX
  PWD
  257 "/users/Testuser" is current directory
  MACB ENABLE
  500 Unkwown command MACB
  PWD
  257 "/users/Testuser" is current directory
  TYPE A
  200 Transfer mode set to ASCII
  PASV
  550 Command PASV failed
  PORT 10,5,130,249,199,193
  550 Command PORT failed
  ftp_list: 2,-30000 (state == GETTING_LIST)
  PWD
  257 "/users/Testuser" is current directory

  Any help would be greatly appreciated, can't seem to find a rhyme or reason!!!

  Thanks

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  These errors usually indicate some sort of intermittent problem with the server, or possibly interruptions caused by your router.

  Can you connect to this server successfully on some occasions?

  Do you have this problem with all FTP servers (if you connect to more than one), or just this particular server?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• eric.dean Member

  That's difficult to say, the problems are being reported to me from our end users. But this is the only server I'm hearing complaints about. I will check the logs, since it's our server that Fetch is complaining about and timing out on.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Okay. I guess the next question to ask is, have you had similar complaints from any users who are using Fetch something other than Fetch? (Or are there no such users?)

  One thing you can suggest the users try is the following, although it may not help:

  * In Fetch, go to the Fetch menu, and choose Preferences.
  * Uncheck the "Use passive mode transfers" checkbox.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• eric.dean Member

  Hi Scott,

  We have a large number of users not using fetch and they are having no problems. Don't you have to open a large number of ports on your FTP server in order to use active rather than passive? Also, what I failed to mention the 1st time is that the user having the issue was running 5.2 and he has just been updated to 5.3 - any possiblity this will correct the problem? If it doesn't I will uncheck the pasv checkbox...

  Thanks for your help

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  No, actually, it's passive where you'd have to open a lot of ports. From the transcript you sent, it looked like your server was refusing passive connections, so I assumed active was your preferred connection method (but since both passive and active connections failed, it's a bit hard to tell).

  Fetch will always try to connect both ways; the checkbox just controls which one Fetch tries first. Sometimes, a failed attempt to connect one way confuses a user's router, so the attempt to connect the other way fails, too; so toggling the checkbox changes the order Fetch tries them in, and result in success where there was failure before. But, as I said, it could be something else entirely and toggling the checkbox won't help.

  I'm sorry, I'm still a little unclear - is it just one user with the problem, or multiple Fetch users?

  If your server logs show what the server thinks the problem was, that would also be helpful in figuring out what is going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 05-28-2008).]

  Posted 15 years ago #