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Cannot Install... PrivateHeaders (7 posts)

  • Started 7 years ago by bren808
  • Latest reply 7 years ago from Scott McGuire
  • bren808 Member

    I am having difficulty installing Fetch 5.1 on 4 OS X 10.3.9 builds. When dragging Fetch to the application folder I am encountering an error:

    “The alias “PrivateHeaders” cannot be copied to the destination. Destination may not support this file”

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    That's not an error we've heard of before so we don't have an immediate answer for you; we'd like some more information.

    To clarify, when you say "4 OS X 10.3.9 builds," do you mean on 4 different computers running Mac OS X 10.3.9?

    Do you know if the discs on these machines are formatted using the UNIX File System instead of the Mac OS Extended file system?

    Have you tried downloading a fresh copy of Fetch 5.1 and reinstalling? Can you drag the application to the desktop instead of the Applications folder successfully?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • bren808 Member

    4 G5s Desktops running OSX 10.3.9

    All 4 are using Mac OS Extended File Systems.

    I have 1 disk for each system, labeled eSellerate eCD Fetch Softworks (c) 2006.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the additional information.

    Could you please try downloading Fetch 5.1 from here:

    http://fetchsoftworks.com/Fetch5.dmg

    and see if you have the same problem installing from the downloaded disk image, so that we know if it's a problem with the CD?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • bren808 Member

    Looks like it was bad media. Thanks for the help.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the followup.

    Sorry for the bad CD media and the inconvenience; we'll check and make sure there's not a problem with the mastering, and once we've done that, let you know how you can get a replacement.

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    We've looked into this and believe any potential problems with the CDs have been resolved.

    Please email

    support at esellerate dot net

    and ask for a new Fetch 5.1 CD if you would like one (mention that your current one is defective).

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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