Fetch Softworks

Cannot Install... PrivateHeaders (7 posts)

• Started 17 years ago by bren808
• Latest reply 17 years ago from Scott McGuire

• bren808 Member

  I am having difficulty installing Fetch 5.1 on 4 OS X 10.3.9 builds. When dragging Fetch to the application folder I am encountering an error:

  “The alias “PrivateHeaders” cannot be copied to the destination. Destination may not support this file”

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  That's not an error we've heard of before so we don't have an immediate answer for you; we'd like some more information.

  To clarify, when you say "4 OS X 10.3.9 builds," do you mean on 4 different computers running Mac OS X 10.3.9?

  Do you know if the discs on these machines are formatted using the UNIX File System instead of the Mac OS Extended file system?

  Have you tried downloading a fresh copy of Fetch 5.1 and reinstalling? Can you drag the application to the desktop instead of the Applications folder successfully?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• bren808 Member

  4 G5s Desktops running OSX 10.3.9

  All 4 are using Mac OS Extended File Systems.

  I have 1 disk for each system, labeled eSellerate eCD Fetch Softworks (c) 2006.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the additional information.

  Could you please try downloading Fetch 5.1 from here:

  http://fetchsoftworks.com/Fetch5.dmg

  and see if you have the same problem installing from the downloaded disk image, so that we know if it's a problem with the CD?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• bren808 Member

  Looks like it was bad media. Thanks for the help.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the followup.

  Sorry for the bad CD media and the inconvenience; we'll check and make sure there's not a problem with the mastering, and once we've done that, let you know how you can get a replacement.

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  We've looked into this and believe any potential problems with the CDs have been resolved.

  Please email

  support at esellerate dot net

  and ask for a new Fetch 5.1 CD if you would like one (mention that your current one is defective).

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #