Fetch Softworks

"Can't Create Directory: Permission Denied" (2 posts)

• Started 14 years ago by Andrew
• Latest reply 14 years ago from Scott McGuire

• Andrew Member

  My HD recently crashed and I had to rebuild my website. In doing so I completely updated it.

  I haven't used Fetch in awhile, so I got the latest version and went through my normal steps. Once logged in, I saw the list of all the old files. I deleted everything (except those files I don't have permission to delete).

  Then I clicked "Put" and chose the folder from my desktop with my website. (I created it using iWeb, and publish to a folder on my desktop.) I've done this many times without any incident.

  But this time, I get a message:
  Fetch could not create the folder "Hollinger" because the FTP server sent an unexpected response.
  Server responded: "Can't create directory: Permission denied"

  How do I make this right?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Andrew,

  This may indicate that you aren't uploading to the correct folder on the server.

  On many servers, the files that make up your website must go in a specially named folder, for example, one named "public_html", "htdocs", or "www" — the exact name of the folder will depend on your server. Usually you do not need to create this folder, it will already exist. And if you try to put your files in any other folder, you'll get a permissions error.

  So take a look around and see if maybe there's another folder you should be opening and then uploading your files to instead. If you're still stumped, you can send us a transcript and we'll see if we can offer any more specific advice:

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading again.
  * After you receive the error, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #