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Connecting Problem (4 posts)

  • Started 8 years ago by Mythlyn
  • Latest reply 8 years ago from Scott McGuire
  • Mythlyn Member

    Hi, I have been using Fetch for about a 2 years now and it has been running smoothly. I was currently running Tiger with Fetch 5.04 but I was having some conflicts with Tiger and there was a problem with my hard drive so I had to re-format my drive and I loaded 10.3.9 and re-loaded all my secondary software including Fetch 5.0.4. I was able to connect to a machine (unix system) successfuly for the past year. After I re-formated my drive on the MAC and re-loaded everything, Fetch will not allow me to connect into that computer. It gives me the error "FTP connection to "IP ADDRESS" could not be opened because no address could be found for that hostname." The IP address is active and I am able to PING from it to other computers on the network. Is there something on the MAC end that I do not have set correctly that it now will not allow me to connect in? Any help is greatly appreciated.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Here's one thing to check:

    * Choose Preferences from the Fetch menu.
    * Click on the Proxy tab.
    * Make sure the "Proxy type" is set to "None."

    If it isn't "None" already, change it to "None" and try connecting again.

    If that is not the problem, after you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the contents of the transcript window, and paste it here? We'll take a look and try to figure out what's going on.

    If you don't feel comfortable pasting the transcript information here, you can send it to bugs at fetchsoftworks dot com .

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Mythlyn Member

    Hi,

    Yes the Proxy was set to none so that does not seem to be the problem. I did copy the transcript and and posting it here. I hope that is safe?

    Fetch 5.0.4 (5A785) running on Mac OS X 10.3.9 (7W98) English
    StuffIt Engine 0x812, StuffIt SDK Version 10.0.1
    Partial serial FETCH5X001-UTDH-68H9 T
    Connecting to 65.246.2.199 port 21 (12/13/05 11:38:19 AM)
    Connecting to 65.246.2.199 port 21 (12/13/05 11:38:50 AM)
    Update check skipped at 12/13/2005 11:40 AM (next check after 12/20/2005 05:20 PM)

    Does that help?

    Originally posted by ScottMcGuire:

    Hi,

    Here's one thing to check:

    * Choose Preferences from the Fetch menu.
    * Click on the Proxy tab.
    * Make sure the "Proxy type" is set to "None."

    If it isn't "None" already, change it to "None" and try connecting again.

    If that is not the problem, after you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the contents of the transcript window, and paste it here? We'll take a look and try to figure out what's going on.

    If you don't feel comfortable pasting the transcript information here, you can send it to bugs at fetchsoftworks dot com .

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    The transcript does not include senstive information, such as your password, so posting it here is safe.

    Looking at the transcript, Fetch cannot even find the server to connect to. I tried pinging that IP address and it does not ping for me.

    You should double-check that you have the correct IP address. Can you ping it from the Mac you are trying to use Fetch on? Can you connect to it using the command-line FTP client of Mac OS X? (Run Terminal, and type "ftp IP ADDRESS".)

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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