Fetch Softworks

dog runs, hangs Fetch (2 posts)

• Started 18 years ago by saspro
• Latest reply 18 years ago from Scott McGuire

• saspro Member

  Mac OSX (10.3.9) on iBook G4. Wireless connection to DSL router.
  When I try to put a file, the dog starts running, a fragment of the file is uploaded, then stalls (dog keeps running). Sometimes it may send a tad more, but eventually it stalls for good. When I ask to cancel, it freezes. I have to force quit Fetch.
  It happens on Fetch 4, though I just downloaded Fetch 5 to see if it fared any better. No luck, but at least when I asked it to stop trying, it eventually did without me having to force quit.
  Fetch 4 worked fine in this same configuration since I bought it in early 2005. Only started this misbehaving about a month ago.
  All other internet applications on this computer work fine.
  And Fetch 4.0.3 still works like a charm on my second (older) computer, which shares the same router (albeit via Ethernet).

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi,

  Here are some things to try.

  First, make sure you are using these settings in the Fetch Preferences (the below refers to Fetch 5):

  * In the General pane, "Use passive mode transfers (PASV)" is checked.
  * In the Proxy pane, the Proxy Type is "None".
  * In the Obscure pane, "Contact server during long transfers" is unchecked.

  Next, turn off your Mac OS X firewall if it is on. Go to the Mac OS X System Preferences, click the Sharing icon, click the Firewall tab, and click the Stop button if it says "Firewall On."

  And then try to connect to the server.

  If this does not help, please let us know and we'll investigate further.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #