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Download never stops (6 posts)

  • Started 6 years ago by Subhash
  • Latest reply 6 years ago from Scott McGuire
  • Subhash Member

    Sometimes Fetch doesn't stop the download. The status bar says for example "1.2KB of 1.2KB downloaded" but the dog doesn't stop running. I'm using Fetch 5.3. "PASV" is used.

    Can somebody help please?

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like some more information to help diagnose the problem. Could you please do the following?

    * Quit Fetch.
    * Open Fetch again.
    * Connect to your server.
    * Try downloading a file that exhibits the problem.
    * Once the download has stalled, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and see if we can figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • Subhash Member

    Fetch 5.3 (5D161) Intel running on Mac OS X 10.4.11 (8S2167) Intel German
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-VTQF-ETSP T
    Connecting to xxxxxxxxxxxxxxx port 21 (Mac OS X firewall is off) (16.12.2008 16:10:11 Uhr)
    Connected to xxxxxxxxxxxxxxx port 21 (16.12.2008 16:10:11 Uhr)
    220 ProFTPD 1.2.10 Server (emerion Webhosting - FTP server) [10.0.2.135]
    ADAT
    500 Command not understood.
    AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
    500 Command not understood.
    USER xxxxxxxxxxxxxxx
    331 Password required for zukunft-ennstal.at.
    PASS
    230 User zxxxxxxxxxxxxxxx logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 Command not understood.
    CWD htdocs/
    250 CWD command successful
    PWD
    257 "/htdocs" is current directory.
    TYPE A
    200 Type set to A
    PORT 83,64,198,122,199,145
    200 PORT command successful
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxr-s--- 12 zukunft-ennstal.at apache 8192 Nov 23 14:12 .
    drwx--s--- 4 zukunft-ennstal.at apache 4096 Sep 7 2007 ..
    -rw-r----- 1 zukunft-ennstal.at apache 2095 Apr 10 2008 1x1.php
    -rw-r----- 1 zukunft-ennstal.at apache 427 Jan 7 2008 24.jaenner_gr.php
    -rw-r----- 1 zukunft-ennstal.at apache 3803 Oct 4 2007 abhaengigkeit.php
    -rw-r----- 1 zukunft-ennstal.at apache 5602 Oct 24 2007 abstieg.php
    -rw-r----- 1 zukunft-ennstal.at apache 3667 Dec 31 2007 agro_sprit.php
    -rw-r----- 1 zukunft-ennstal.at apache 3938 Apr 4 2008 agrosprit.php
    -rw-r----- 1 zukunft-ennstal.at apache 2406 Aug 1 14:41 alle_pdfs.php
    -rw-r----- 1 zukunft-ennstal.at apache 8483 Mar 11 2008 autobahnen.php
    -rw-r----- 1 zukunft-ennstal.at apache 4604 Oct 11 2007 bahn_hammer.php
    -rw-r----- 1 zukunft-ennstal.at apache 5349 Oct 26 2007 befragung.php
    -rw-r----- 1 zukunft-ennstal.at apache 3526 Oct 2 2007 belogen.php
    -rw-r----- 1 zukunft-ennstal.at apache 7925 Nov 12 13:51 bibliothek.php
    -rw-r----- 1 zukunft-ennstal.at apache 2294 Nov 19 2007 bilanz.php
    -rw-r----- 1 zukunft-ennstal.at apache 3870 Jan 22 2008 biosprit.php
    -rw-r----- 1 zukunft-ennstal.at apache 3095 Jan 28 2008 brief_seitinger.php
    drwxr-s--- 2 zukunft-ennstal.at apache 4096 Oct 21 2007 css
    -rw-r----- 1 zukunft-ennstal.at apache 3570 Mar 11 2008 dampfplauderer.php
    -rw-r----- 1 zukunft-ennstal.at apache 2894 Oct 5 2007 effizienz.php
    -rw-r----- 1 zukunft-ennstal.at apache 4310 Nov 23 14:14 energietraeume.php
    -rw-r----- 1 zukunft-ennstal.at apache 201 Nov 16 2007 favicon.gif
    drwxr-s--- 2 zukunft-ennstal.at apache 4096 Oct 11 2007 filme
    -rw-r----- 1 zukunft-ennstal.at apache 2454 Oct 3 2007 fortschrittsgeschichte.php
    -rw-r----- 1 zukunft-ennstal.at apache 2089 Nov 14 2007 frankreich.php
    -rw-r----- 1 zukunft-ennstal.at apache 1475 Jul 29 19:59 gefunden.php
    drwxr-s--- 2 zukunft-ennstal.at apache 8192 Nov 12 14:14 img
    drwxr-s--- 2 zukunft-ennstal.at apache 4096 Apr 13 2008 inc
    -rw-r----- 1 zukunft-ennstal.at apache 8699 Dec 16 14:56 index.php
    -rw-r----- 1 zukunft-ennstal.at apache 3078 Nov 21 2007 kaefig.php
    -rw-r----- 1 zukunft-ennstal.at apache 3036 Mar 12 2008 keinezukunft.php
    -rw-r----- 1 zukunft-ennstal.at apache 4044 Nov 30 2007 kernpunkte.php
    -rw-r----- 1 zukunft-ennstal.at apache 2893 Apr 22 2008 klimawandel.php
    -rw-r----- 1 zukunft-ennstal.at apache 3265 Apr 22 2008 klimawandel_2.php
    -rw-r----- 1 zukunft-ennstal.at apache 856 Sep 16 2007 kontakt.php
    -rw-r----- 1 zukunft-ennstal.at apache 5097 Nov 27 2007 krieg.php
    -rw-r----- 1 zukunft-ennstal.at apache 1597 Sep 29 12:04 kurioses.php
    -rw-r----- 1 zukunft-ennstal.at apache 21739 Oct 24 2007 leseprobe_wolf.php
    -rw-r----- 1 zukunft-ennstal.at apache 560 Sep 27 2007 leute.php
    -rw-r----- 1 zukunft-ennstal.at apache 16620 Dec 10 15:06 links.php
    -rw-r----- 1 zukunft-ennstal.at apache 6817 Oct 31 10:34 living_planet_08.php
    -rw-r----- 1 zukunft-ennstal.at apache 3143 Sep 26 2007 menschen_froesche.php
    -rw-r----- 1 zukunft-ennstal.at apache 5626 Nov 9 2007 mobilitaet.php
    -rw-r----- 1 zukunft-ennstal.at apache 1989 Apr 22 2008 moreau_an_edlinger.php
    drwxr-s--- 2 zukunft-ennstal.at apache 4096 Jul 2 11:17 movies
    -rw-r----- 1 zukunft-ennstal.at apache 5864 Dec 1 2007 muessen_nicht.php
    -rw-r----- 1 zukunft-ennstal.at apache 14154 Jan 30 2008 murmeltier.php
    -rw-r----- 1 zukunft-ennstal.at apache 10596 Sep 26 2007 nahrung.php
    -rw-r----- 1 zukunft-ennstal.at apache 2019 Nov 5 2007 nulllinie.php
    -rw-r----- 1 zukunft-ennstal.at apache 2626 Jul 3 14:40 oeldaemmerung.php
    -rw-r----- 1 zukunft-ennstal.at apache 1448 Jul 11 09:40 oelreport.php
    drwxr-s--- 2 zukunft-ennstal.at apache 4096 Nov 12 13:10 pdfs
    -rw-r----- 1 zukunft-ennstal.at apache 3799 Nov 20 2007 peak_oil.php
    -rw-r----- 1 zukunft-ennstal.at apache 3855 Jan 21 2008 peak_oil_2.php
    -rw-r----- 1 zukunft-ennstal.at apache 3819 Nov 23 14:16 peak_oil_toc.php
    -rw-r----- 1 zukunft-ennstal.at apache 4156 Dec 10 16:33 planung.php
    -rw-r----- 1 zukunft-ennstal.at apache 4357 Oct 31 12:43 preisverfall.php
    drwxr-s--- 2 zukunft-ennstal.at apache 12288 Dec 16 14:52 presse
    -rw-r----- 1 zukunft-ennstal.at apache 4268 Dec 16 14:54 presse.php
    -rw-r----- 1 zukunft-ennstal.at apache 18420 Jul 31 16:11 pressearchiv.php
    -rw-r----- 1 zukunft-ennstal.at apache 12324 Jul 17 10:15 problem.php
    drwxr-s--- 2 zukunft-ennstal.at apache 4096 Nov 21 2007 radio
    -rw-r----- 1 zukunft-ennstal.at apache 2292 Nov 22 2007 radio_freequenns.php
    -rw-r----- 1 zukunft-ennstal.at apache 3752 Apr 22 2008 regierungsbeschimpfung.php
    -rw-r----- 1 zukunft-ennstal.at apache 8192 Feb 6 2008 rekordschmelze.php
    -rw-r----- 1 zukunft-ennstal.at apache 6909 Nov 12 14:16 scheer_lets_make_money.php
    -rw-r----- 1 zukunft-ennstal.at apache 4724 Dec 17 2007 schluss.php
    -rw-r----- 1 zukunft-ennstal.at apache 4735 Oct 16 2007 schockstrategie.php
    drwxr-s--- 2 zukunft-ennstal.at apache 4096 Jul 2 11:16 scr
    -rw-r----- 1 zukunft-ennstal.at apache 4976 Jul 17 10:39 sehen.hoeren.lesen.php
    -rw-r----- 1 zukunft-ennstal.at apache 3091 Apr 22 2008 sirenen_schrillen.php
    -rw-r----- 1 zukunft-ennstal.at apache 4221 Jul 3 14:34 sonne_oel.php
    drwxr-s--- 2 zukunft-ennstal.at apache 12288 Dec 10 01:38 stats
    -rw-r----- 1 zukunft-ennstal.at apache 1644 Oct 3 2007 stehzeuge.php
    -rw-r----- 1 zukunft-ennstal.at apache 7068 Aug 1 14:24 suche.php
    -rw-r----- 1 zukunft-ennstal.at apache 4939 Nov 6 2007 tempowahn.php
    -rw-r----- 1 zukunft-ennstal.at apache 3017 Dec 10 15:04 termine.php
    -rw-r----- 1 zukunft-ennstal.at apache 1736 Jul 9 16:38 the_slide.php
    -rw-r----- 1 zukunft-ennstal.at apache 6782 Sep 28 2007 todsuenden.php
    -rw-r----- 1 zukunft-ennstal.at apache 4110 Oct 2 18:43 totentanz.php
    -rw-r----- 1 zukunft-ennstal.at apache 4104 Feb 6 2008 treibstoffverbrauch.php
    -rw-r----- 1 zukunft-ennstal.at apache 15322 Jul 17 10:20 tropfen.php
    -rw-r----- 1 zukunft-ennstal.at apache 4337 Mar 12 2008 tuwien.php
    -rw-r----- 1 zukunft-ennstal.at apache 7519 Nov 21 2007 un_klimabericht.php
    -rw-r----- 1 zukunft-ennstal.at apache 3423 Nov 21 2007 unbequemer.php
    -rw-r----- 1 zukunft-ennstal.at apache 3313 Feb 6 2008 verkehrsplanung.php
    -rw-r----- 1 zukunft-ennstal.at apache 3350 Apr 4 2008 versagen.php
    -rw-r----- 1 zukunft-ennstal.at apache 7234 Sep 27 2007 verwirrungen.php
    -rw-r----- 1 zukunft-ennstal.at apache 2588 Feb 5 2008 vorbilder.php
    -rw-r----- 1 zukunft-ennstal.at apache 5283 May 21 2008 vorrang.php
    -rw-r----- 1 zukunft-ennstal.at apache 2975 Jul 17 10:36 vorschlaege.php
    -rw-r----- 1 zukunft-ennstal.at apache 1462 Nov 14 2007 warm.php
    -rw-r----- 1 zukunft-ennstal.at apache 16350 Jul 31 15:53 wettlauf.php
    -rw-r----- 1 zukunft-ennstal.at apache 3782 Nov 21 2007 wolf.php
    -rw-r----- 1 zukunft-ennstal.at apache 20977 Dec 30 2007 zersiedler.php
    -rw-r----- 1 zukunft-ennstal.at apache 11759 Sep 26 2007 zieleerhebung.php
    -rw-r----- 1 zukunft-ennstal.at apache 29975 Dec 10 16:37 zitate.php
    -rw-r----- 1 zukunft-ennstal.at apache 4414 Nov 20 2007 zufussgehen.php
    226 Transfer complete.
    TYPE I
    200 Type set to I
    SIZE 1x1.php
    213 2095
    MDTM 1x1.php
    213 20080410092041
    PORT 83,64,198,122,199,146
    200 PORT command successful
    RETR 1x1.php
    150 Opening BINARY mode data connection for 1x1.php (2095 bytes)

    [This message has been edited by Subhash (edited 12-16-2008).]

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the transcript. Do you experience this problem with just this one server, or all servers?

    If you do not have another server to test with, you can connect to ftp.fetchsoftworks.com (leave the username and password blank) and try downloading a file from there.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • Subhash Member

    This problem occurs with all servers of one hosting provider. But only some times not all of the time. Other servers are OK with Fetch. But also the servers of this hosting provider work correctly with an other ftp client named Cyberduck.

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the additional information. We would like to try to figure out why Fetch is stalling on those downloads, but in order to do so, we need a more detailed analysis of what exactly is getting sent over the network when. This is called a "packet trace." Would you be willing to gather this information for us?

    If so, please email us at:

    bugs at fetchsoftworks dot com

    and we'll send instructions on how to run a packet trace.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

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