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DSL line upload terminated when I answer a telephone call (2 posts)

  • Started 4 years ago by John Eastcott
  • Latest reply 4 years ago from Scott McGuire
  • John Eastcott Member

    I have DSL. The telephone have filters on their lines. When I am uploading files if the phone rings and I answer it then the fetch connection is lost. These are large files and can take easily take an hour to upload. Is there some setting I should set to make the connection more secure/less sensitive?
    Fetch 5.3.1 on mac 10.5.7

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi John,

    There is no setting in Fetch that would make it less sensitive to interruptions; I don't know if there's a modem setting you could change that would do that. That would be a question for your DSL provider. Honestly, we've never heard of a phone call interrupting uploads before, so it seems like something might be wrong with your modem or connection, so I think it would be worth contacting them about this problem.

    In the meantime, however, I do have two suggestions that might help save you time.

    First, in Fetch 5.3.1, there is a resume upload feature, which will let you start the upload of a single large file where you left off after the connection is dropped, instead of always starting at the beginning. (Not all servers support resume upload, but many do.)

    For information on using the resume upload feature, see the Resuming uploads topic in Fetch Help (or just click the link here).

    Second, our latest Fetch update, Fetch 5.5.1, has the ability to detect failed or stalled uploads and resume them automatically - so even if your upload is interrupted unexpectedly, Fetch 5.5.1 may notice and continue it to completion and you wouldn't need to use the manual resume upload command. (Also, the automatic resume feature works regardless of whether you're uploading a lot of files, or a singe large file, whereas the manual resume command only works for single files.)

    You could give Fetch 5.5.1 a try and see if it helps with the problem; you can download it from our homepage at http://fetchsoftworks.com . Note that Fetch 5.5.1 may not be a free upgrade for you. It is free to users who purchased Fetch on or after January 29, 2009; otherwise, it costs $10. For more details about upgrading, see http://fetchsoftworks.com/fetch/upgrade .

    However, you can try Fetch 5.5.1 free for 15 days, and if it fixes the problems, we hope you'd consider upgrading.

    Please let me know how it goes, and if you have any other questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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