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Error -1 on attempting login (5 posts)

  • Started 7 years ago by tsparker
  • Latest reply 7 years ago from Scott McGuire
  • tsparker Member

    Fetch returns "Error number -1" when I attempt to connect to an FTP account. I couldn't find a list of error codes in Fetch's help or website. What does this error mean?

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    An "Error number -1" usually means that the server you are trying to connect to doesn't exist. Double-check that you have the correct address for the server. Also, do not type "ftp://" or "http://" before the server's name when entering it into the hostname field.

    If that doesn't seem to be the problem, after you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message?

    We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 01-04-2007).]

    Posted 7 years ago #

  • tsparker Member

    Originally posted by ScottMcGuire:

    Hi,

    An "Error number -1" usually means that the server you are trying to connect to doesn't exist. Double-check that you have the correct address for the server. Also, do not type "ftp://" or "http://" before the server's name when entering it into the hostname field.

    If that doesn't seem to be the problem, after you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message?

    We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 01-04-2007).]

    Posted 7 years ago #

  • tsparker Member

    Scott,

    I'm trying to connect to appalachian-landscapes.com, which exists because you can view it in any web browser. The funny thing is that yesterday, when I first asked about this, I got Error -1 when I used the correct username and password but the error "The connection was refused by the server" when I deliberately used the wrong password. That made me think that the server was recognizing a valid login attempt but there was something else going on.

    Today, however, all I'm getting is "The connection was refused by the server" even though I can still see the site in a browser. This happens whether I use the correct username or not, which seems to support the idea that this server doesn't exist. But I can still load it in a browser, so it's still a mystery. I haven't contacted the host's customer support yet.

    Any light you can shed would be appreciated.

    -- Troy Scott Parker

    Fetch 4.0.3 System 0x1048 Serial FETCH5X001-CEQB-VACS TR
    Connecting to www.appalachian-landscapes.com port 21 (1/5/07 8:15:10 AM)
    Connecting to www.appalachian-landscapes.com port 21 (1/5/07 8:16:58 AM)
    Connecting to appalachian-landscapes.com port 21 (1/5/07 8:17:17 AM)
    Connecting to appalachian-landscapes.com port 21 (1/5/07 8:18:24 AM)

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Troy,

    Servers usually run two different programs to provide webpages and to provide ftp access, and one program can be working when the other isn't. (Just like one program on your Mac can crash while others keep working.)

    So it looks like the web server program is still up and running, but there's something wrong with the ftp server program. (I tried and I get the same results as you.)

    You'll need to call the host's customer support and have them look into it - there's nothing more you can do on your end.

    Good luck,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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