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Fetch 5.2 not supported - MacBook with Intel (6 posts)

  • Started 7 years ago by anstone
  • Latest reply 7 years ago from Scott McGuire
  • anstone Member

    I recently purchased a new MacBook with the Intel Core 2 Duo processor. I have Fetch 5.5 from my previous Mac Powerbook but the icon is now covered by a large "NO" icon (like in "No Smoking") and if I click on the icon I get the following error message:

    "You cannot open the application "Fetch" because it is not supported on the architecture."

    If I try to reinstall I get an error that some other application (it changes each time) is in use.

    Any help/advice would be appreciated.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Fetch 5.2 is most definitely supported on MacBooks with Intel processors.

    Could you please download a new copy of Fetch using this link:

    http://fetchsoftworks.com/Fetch5.dmg

    And see if you can open it? Let us know what happens.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • anstone Member

    Thanks for the reply. No, I'm not able to "replace" my existing Fetch as I keep getting the following error:

    "The operation cannot be completed because the item "tar" is in use."

    Each time I try this the item in use changes.

    However, after I removed my previous copy of Fetch 5.0 to the desktop I was able to install the new downloaded copy and open it successfully. If you have any suggestions on how to re-capture my bookmarks it would be appreciated.

    Thank you for the help. Great board!

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    We're glad to hear you've got Fetch 5 working now.

    Normally, if you used the Migration Assistant to move your settings over from the old PowerBook to the new MacBook, the shortcuts file should have been copied with it and Fetch 5 should be finding them automatically. However, it sounds like that isn't happening. (And I do not recommend running Migration Assistant again to fix this problem.)

    Do you still have access to the old PowerBook? If so, the shortcuts should still be stored in a file on the PowerBook, and you can copy them over to the new MacBook. See the Moving shortcuts to another Macintosh topic in Fetch Help (or click the link here) for detailed instructions on how to get your shortcuts on the new computer.

    Please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • anstone Member

    Thank you again for the quick reply. All is well now. The shortcuts are showing up after all and I'm back in business.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Great, we're glad to hear that, too! You're welcome, and thanks for the followup.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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