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Fetch and Exif Info (8 posts)

  • Started 4 years ago by Jimmy Disler
  • Latest reply 4 years ago from Scott McGuire
  • Jimmy Disler Member

    I am trying to help someone that uses Fetch. I am putting photo's on his FTP site with tag info included in the exif. When he uses Fetch to get the files, he is telling me the tag info is not there. I was wondering if there is something that needs to be changed so all of the exif info comes with the file. I know the exif info is all there as I can download the file on a different computer and view the tag info. Any help will be appreciated.

    Thanks..

    Jimmy

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Jimmy,

    Under nearly all circumstances, all the EXIF info should be preserved when downloading photo files with Fetch, and if you have successfully downloaded the photos yourself, I think it's unlikely that you are running into one the unusual situations where the EXIF info wouldn't be preserved.

    What format are the photos in, and what program are you using to add tags to them?

    Do you know which version of Fetch your associate has?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Jimmy Disler Member

    The photos are jpg's. I took them as jpg's and added the tag info using Adobe Lightroom 2.6.

    I am on a PC and use Filezilla to download the photo's I uploaded, from a different computer, open them in Windows photo viewer, and view the exif with Opanda iexif. So I am sure the info is there.

    I will verify what version of Fetch he is using and let you know.

    Thanks,

    Jimmy

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Jimmy,

    By the way, I'm assuming when you say "tags" you're referring to "keywords," correct? (Just want to make sure I'm on the same page as you.)

    EXIF & IPTC info added by Lightroom to JPEGs should definitely be preserved when photos are downloaded with Fetch.

    And, just to double-check, I went into Lightroom 2.6 on my Mac, added some keywords to a JPEG photo, exported it from Lightroom (as a JPEG, of course), uploaded and then downloaded it, and opened the photo in Photoshop and verified that the EXIF information was all still there.

    If you want to upload a few sample photos to someplace where I can try downloading them with Fetch, I'd be happy to verify that they contain the expected EXIF info after being downloaded with Fetch.

    In fact, you could put them in the dropbox folder on our FTP site. Connect using the following information:

    Hostname: ftp.fetchsoftworks.com
    Username: (leave empty)
    Password: (leave empty)

    Once you're connected, you'll see an "incoming" folder. Put/upload your photos to the "incoming" folder.

    Please note that you can't open the incoming folder - it's a dropbox, which means you can put files in it but can't look in it or modify the files afterwards; but most FTP clients should be able to handle putting files in it.

    Then tell me what the filenames are and I'll test to make sure everything's working as expected.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Edited 4 years ago #

  • Jimmy Disler Member

    Hi Scott,

    I put two pictures up there.

    LHS Lions Baseball vs LD Bell (Dell Diamond) 2-26-10 - 02.jpg
    LHS Lions Baseball vs LD Bell (Dell Diamond) 2-26-10 - 05.jpg

    They both have keywords. Please let me know if you didn't get them.

    Thanks,

    Jimmy

    Edited 4 years ago #

  • Scott McGuire Administrator

    Hi Jimmy,

    I got the photos, and downloaded them both with the current version of Fetch, and a much older version of Fetch.

    In both cases the keywords came through fine using Fetch's default download settings. So perhaps your associate isn't looking for them in the right place, or whatever he's using to look at them isn't capable of displaying them?

    But if he continues to have trouble or if you have other questions, let us know and we'll try to help out.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Jimmy Disler Member

    Hi Scott,

    Thanks for looking at those. I was thinking about the ones I uploaded. Those were the files I had on my computer, the original ones. So I then downloaded the ones from the FTP site that I had uploaded, and now uploading those to your incoming folder. That way I know you are looking at the same files as he is. So if you could, please look at these:

    From FTP - LHS Lions Baseball vs LD Bell (Dell Diamond) 2-26-10 - 02.jpg
    From FTP = LHS Lions Baseball vs LD Bell (Dell Diamond) 2-26-10 - 05.jpg

    Thanks... As soon as I know what version he is using, I will let you know. I am not sure how old of a version you used, that way I can make sure that is eliminated.

    Again, thanks for your help.

    Jimmy

    Edited 4 years ago #

  • Scott McGuire Administrator

    Hi Jimmy,

    You're welcome.

    I've checked those newly uploaded photos and the keywords appear just fine when I download them, too.

    Given how you're embedding the keywords in the photos, there is really no chance any version of Fetch will cause them to get lost when downloading; testing with the very old version (4.0.3) was pretty much a formality.

    Any version of Fetch will download JPEG files as binary files by default, which means Fetch makes absolutely no changes to the files as they are downloaded. The keywords could be corrupted if the photos were downloaded as text files (which the user would have to make an effort to do), but then, the entire photo would be corrupted and unopenable if the user did that.

    It was a good idea to test the as-uploaded photos, because it was possible - although unlikely - that they got lost in uploading. But that doesn't seem to be the case; everything looks okay.

    Hope this helps,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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