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Fetch does not show ftp contents. Dog keeps running. (18 posts)

  • Started 8 years ago by Dougd
  • Latest reply 8 years ago from Scott McGuire
  • Dougd Member

    Hello, We purchased 4 licenses of Fetch for a group of graphic designers where I work and on one of the mac's fetch will not display a certain remote ftp sites contents.
    The small dog icon just keeps running. All the settings are the same as the other working mac machines including using the same login and password into the remote ftp site. I have tried a different ftp client on this mac and it woks fine with the above site that does not work in fetch. How can I reset all the prefs that fetch uses? Will I have to reinstall the app and can I preserve the users ftp accounts setup on his machine?

    Thank You for any info.

    Doug

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Doug,

    Could you give us some more information so we can give the correct advice for fixing the problem? Reinstalling the app almost certainly won't be necessary, and you may not even need to reset the prefs.

    After you try to connect on the Mac with the problem and the dog just keeps running, could you please choose Fetch Transcript from the Window menu, copy the contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • guest Registered Member

    I am having the same problem: won't connect, dog keeps running; or "connection refused."

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.4 (8G32) PowerPC English
    StuffIt Engine 0x812, StuffIt SDK Version 10.0.1
    Partial serial FETCH5X001-26QE-UNRE T
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/12/06 8:21:19 AM)
    Connecting to magic823@www.photoformulary.com port 22 (2/12/06 8:21:31 AM)
    SSH2_FXP_INIT 3
    Update check started at 02/12/2006 08:23 AM
    Update check skipped at 02/12/2006 08:24 AM (next check after 02/13/2006 03:13 AM)
    Connecting to magic823@www.photoformulary.com port 22 (2/12/06 8:24:57 AM)
    SSH2_FXP_INIT 3
    Connecting to magic823@www.photoformulary.com port 22 (2/12/06 8:26:01 AM)
    SSH2_FXP_INIT 3
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/12/06 8:27:01 AM)
    Connecting to magic823@www.photoformulary.com port 22 (2/12/06 8:27:47 AM)
    SSH2_FXP_INIT 3
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/12/06 8:29:56 AM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/12/06 8:30:10 AM)
    Connecting to magic823@www.photoformulary.com port 22 (2/12/06 8:30:18 AM)
    SSH2_FXP_INIT 3
    Connecting to mournian@www.photoformulary.com port 22 (2/12/06 8:32:47 AM)
    SSH2_FXP_INIT 3
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/12/06 8:33:10 AM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/12/06 8:34:29 AM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/12/06 8:34:39 AM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/12/06 8:34:51 AM)
    Update check started at 02/13/2006 03:56 AM
    Update check skipped at 02/13/2006 03:57 AM (next check after 02/13/2006 06:22 PM)
    Update check started at 02/13/2006 06:22 PM
    Update check skipped at 02/13/2006 06:23 PM (next check after 02/14/2006 01:32 PM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/14/06 2:03:06 AM)
    Connecting to magic823@www.photoformulary.com port 22 (2/14/06 2:05:53 AM)
    SSH2_FXP_INIT 3
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/14/06 3:12:45 AM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/14/06 1:05:13 PM)
    Update check started at 02/14/2006 01:33 PM
    Update check skipped at 02/14/2006 01:34 PM (next check after 02/15/2006 07:02 AM)
    Connecting to ftp.photoformulary.com port 21 (OS X firewall is off) (2/14/06 9:43:46 PM)
    Connecting to photoformulary.com port 21 (OS X firewall is off) (2/14/06 9:43:56 PM)
    Connecting to ftp.photoformulary.com port 21 (OS X firewall is off) (2/14/06 9:44:22 PM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/14/06 10:08:30 PM)
    Connecting to mournian@facstaff.sandiego.edu port 22 (2/15/06 6:53:15 AM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 1, .
    /home/mournian
    SSH2_FXP_STAT 2, /home/mournian
    SSH2_FXP_REALPATH 3, /home/mournian/public_html/qtmovies/
    SSH2_FX_NO_SUCH_FILE 3
    ftp_cwd: 24102 (state == CHANGING_DIR)
    SSH2_FXP_OPENDIR 4, /home/mournian
    SSH2_FXP_READDIR 5
    drwx-----x 5 mournian fac 4096 Feb 14 17:20 .
    drwxr-xr-x 3873 root root 126976 Feb 13 14:00 ..
    drwx------ 2 mournian fac 4096 Feb 19 2005 Mail
    drwx------ 2 mournian fac 4096 Oct 4 1995 News
    drwxr-xr-x 6 mournian fac 4096 Feb 12 03:48 public_html
    -rw------- 1 mournian fac 13736 Aug 30 2002 .pinerc
    -rw-rw---- 1 mournian fac 4324 Apr 28 1997 sz
    -rw------- 1 mournian fac 5 Oct 4 1995 .rnsoft
    -rw------- 1 mournian fac 34 Oct 4 1995 .rnlast
    -rw-r--r-- 1 mournian fac 379 May 30 1995 .cshrc
    -rw------- 1 mournian fac 51 Oct 4 1995 .newsrc
    -rw-r--r-- 1 mournian fac 789 May 30 1995 .login
    -rw------- 1 mournian fac 0 Jun 10 1995 .gopherrc
    -rw------- 1 mournian fac 51 Oct 4 1995 .oldnewsrc
    -rw------- 1 mournian fac 205 Aug 5 1995 .Xauthority
    -rw------- 1 mournian fac 3224 Oct 10 1995 .lynxrc
    -rw------- 1 mournian fac 1355 Nov 11 1998 .addressbook
    -rw------- 1 mournian fac 3197 Nov 11 1998 .addressbook.lu
    -rw------- 1 mournian fac 12310 Oct 28 1997 ret
    -rw------- 1 mournian fac 1442 Jun 24 1997 PSres.upr
    -rw------- 1 mournian fac 2 Oct 8 1998 .popbull
    -rw------- 1 mournian fac 0 May 1 1997 pinerc016451
    -rw------- 1 mournian fac 0 May 1 1997 pinerca16451
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._.addressbook
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._.addressbook.lu
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._.cshrc
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._.gopherrc
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._.login
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._.lynxrc
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._.newsrc
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._.oldnewsrc
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._.pinerc
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._.popbull
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._.rnlast
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._.rnsoft
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._.Xauthority
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._pinerc016451
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._pinerca16451
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._PSres.upr
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._ret
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._sz
    SSH2_FXP_READDIR 6
    SSH2_FXP_CLOSE 7
    SSH2_FX_OK 7
    SSH2_FXP_REALPATH 8, /home/mournian/public_html
    /home/mournian/public_html
    SSH2_FXP_STAT 9, /home/mournian/public_html
    SSH2_FXP_OPENDIR 10, /home/mournian/public_html
    SSH2_FXP_READDIR 11
    drwxr-xr-x 6 mournian fac 4096 Feb 12 03:48 .
    drwx-----x 5 mournian fac 4096 Feb 14 17:20 ..
    drwxr-xr-x 4 mournian fac 4096 Feb 2 18:45 photos
    -rw-r--r-- 1 mournian fac 1111 Dec 15 1996 mailbox.gif
    -rw-r--r-- 1 mournian fac 20992 Mar 9 2004 index.html
    drwxr-xr-x 2 mournian fac 4096 Feb 13 05:57 QTMovies
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._2index.html
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._index.html
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._mailbox.gif
    -rw-r--r-- 1 mournian fac 60928 Mar 9 2004 2index.html
    drwxrwxrwx 2 mournian fac 4096 Feb 15 03:42 Newsletters
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._Tony's Photos and Movies
    drwx------ 2 mournian fac 4096 Feb 12 03:48 Vodcasts
    SSH2_FXP_READDIR 12
    SSH2_FXP_CLOSE 13
    SSH2_FX_OK 13
    SSH2_FXP_RENAME 14, /home/mournian/public_html/QTMovies, /home/mournian/public_html/qtmovies
    SSH2_FX_OK 14
    ftp_rename(QTMovies, qtmovies)
    SSH2_FXP_RENAME 15, /home/mournian/public_html/Newsletters, /home/mournian/public_html/newsletters
    SSH2_FX_OK 15
    ftp_rename(Newsletters, newsletters)
    SSH2_FXP_RENAME 16, /home/mournian/public_html/Vodcasts, /home/mournian/public_html/vodcasts
    SSH2_FX_OK 16
    ftp_rename(Vodcasts, vodcasts)
    SSH2_FXP_REALPATH 17, /home/mournian/public_html/vodcasts
    /home/mournian/public_html/vodcasts
    SSH2_FXP_STAT 18, /home/mournian/public_html/vodcasts
    SSH2_FXP_OPENDIR 19, /home/mournian/public_html/vodcasts
    SSH2_FXP_READDIR 20
    drwx------ 2 mournian fac 4096 Feb 12 03:48 .
    drwxr-xr-x 6 mournian fac 4096 Feb 15 06:54 ..
    SSH2_FXP_READDIR 21
    SSH2_FXP_CLOSE 22
    SSH2_FX_OK 22
    SSH2_FXP_REALPATH 23, /home/mournian/public_html
    /home/mournian/public_html
    SSH2_FXP_STAT 24, /home/mournian/public_html
    SSH2_FXP_OPENDIR 25, /home/mournian/public_html
    SSH2_FXP_READDIR 26
    drwxr-xr-x 6 mournian fac 4096 Feb 15 06:54 .
    drwx-----x 5 mournian fac 4096 Feb 14 17:20 ..
    drwxr-xr-x 4 mournian fac 4096 Feb 2 18:45 photos
    -rw-r--r-- 1 mournian fac 1111 Dec 15 1996 mailbox.gif
    -rw-r--r-- 1 mournian fac 20992 Mar 9 2004 index.html
    drwxr-xr-x 2 mournian fac 4096 Feb 13 05:57 qtmovies
    drwxrwxrwx 2 mournian fac 4096 Feb 15 03:42 newsletters
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._2index.html
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._index.html
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._mailbox.gif
    -rw-r--r-- 1 mournian fac 60928 Mar 9 2004 2index.html
    drwx------ 2 mournian fac 4096 Feb 12 03:48 vodcasts
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._Tony's Photos and Movies
    SSH2_FXP_READDIR 27
    SSH2_FXP_CLOSE 28
    SSH2_FX_OK 28
    SSH2_FXP_REALPATH 29, /home/mournian/public_html/qtmovies
    /home/mournian/public_html/qtmovies
    SSH2_FXP_STAT 30, /home/mournian/public_html/qtmovies
    SSH2_FXP_OPENDIR 31, /home/mournian/public_html/qtmovies
    SSH2_FXP_READDIR 32
    drwxr-xr-x 2 mournian fac 4096 Feb 13 05:57 .
    drwxr-xr-x 6 mournian fac 4096 Feb 15 06:54 ..
    -rw-r--r-- 1 mournian fac 1525461 Dec 21 2002 QTStreamFormularyDarkroom.mov
    -rw-r--r-- 1 mournian fac 1403369 Dec 21 2002 QTStreamFormularyBunkhouse.mov
    -rw-r--r-- 1 mournian fac 904681 Dec 21 2002 QTStreamInsideFormulary.mov
    -rw-r--r-- 1 mournian fac 5783510 Jan 23 2005 Paul-BigBear2005.mov
    -rw-r--r-- 1 mournian fac 10487928 Feb 11 18:37 Jan_Pietrzak.mov
    -rw-r--r-- 1 mournian fac 8224113 Jan 3 16:48 Ti-Hex_Mini.mov
    -rw-r--r-- 1 mournian fac 10487928 Feb 11 18:37 JanPietrzak.mov
    -rw-r--r-- 1 mournian fac 1032638 Dec 19 03:09 Paul_the_Keystone_Cop.mov
    -rw-r--r-- 1 mournian fac 1248979 Jul 5 2004 10fps_Hutchings.mov
    -rw-r--r-- 1 mournian fac 3701551 Jul 23 2004 Koenighandcoatspaper.mov
    -rw-r--r-- 1 mournian fac 5438916 Dec 10 17:54 Whadaya_Doin.mov
    -rw-r--r-- 1 mournian fac 20796349 Nov 25 00:01 Paul_Surfs_Coronado.mov
    -rw-r--r-- 1 mournian fac 3175389 Jan 11 18:51 Happy_Birthday_Joyce.mov
    -rw-r--r-- 1 mournian fac 328205 Apr 19 2005 webMay2005NL.pdf
    -rw-r--r-- 1 mournian fac 12774850 Feb 11 23:21 120x90_H264_Jan_Pietrzak.mov
    -rw-r--r-- 1 mournian fac 5754225 Nov 24 18:33 Thanksgiving_at_Pauls.mov
    -rw-r--r-- 1 mournian fac 4745448 Feb 11 18:10 120x90_H263_Jan_Pietrzak.mov
    -rw-r--r-- 1 mournian fac 17735632 Jan 3 07:10 Gene_Neary_Sings.mov
    -rw-r--r-- 1 mournian fac 10487928 Feb 11 18:37 240x180_JanPietrzak.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._10fps_Hutchings.mov
    -rw-r--r-- 1 mournian fac 10487900 Feb 12 06:57 240x180_H263_Jan_Pietrzak.mov
    -rw-r--r-- 1 mournian fac 24679464 Jan 11 19:20 Joyce_slideshow.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._2Michelewhipseggs.mov
    -rw-r--r-- 1 mournian fac 11886301 Jan 16 15:28 S3_Tony narrates_Koenig.mov
    -rw-r--r-- 1 mournian fac 2476836 Dec 10 19:36 Paul_at_Coronado.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._3Michele-CooksCustard.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._4AssemblingPuffdough.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._5CookingPuffDough.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._6FormingCreme-Puffs.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._7MeltingSugar.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._AquamarineTiHexChillers.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._HappyBirthdayPatricia.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._Koenighandcoatspaper.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._Michele.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._Paul-BigBear2005.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._Paul_BigBear.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._QTStreamFormularyBunkhouse.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._QTStreamFormularyDarkroom.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._QTStreamInsideFormulary.mov
    -rw-r--r-- 1 mournian fac 847369 Sep 12 06:27 Paul-and-Sara-go-biking.mov
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._TiHexSanPedrofishing.mov
    -rw-r--r-- 1 mournian fac 1973646 Apr 11 2005 PaulatPlayground041005.mov
    -rw-r--r-- 1 mournian fac 322805 Jan 22 13:46 small_Jackies_Jams.mov
    -rw-r--r-- 1 mournian fac 3751641 Feb 13 05:49 Small_Makoto_slideshow.mov
    -rw-r--r-- 1 mournian fac 12121554 Jan 6 19:39 Nanette_critique.mov
    -rwxr--r-- 1 mournian fac 5325906 Feb 8 10:04 Happy_Birthday_Patricia.mov
    -rw-r--r-- 1 mournian fac 619142 Aug 3 2005 Paul-If-you-go-surfing.mov
    -rw-r--r-- 1 mournian fac 3137599 Dec 31 01:43 Pauls_Stunt_Riding.mov
    -rw-r--r-- 1 mournian fac 1668397 Dec 30 07:40 One-Two-Tie-My-Shoe.mov
    -rw-r--r-- 1 mournian fac 15228452 Jan 1 07:20 Bertha_Mann_Memorial.mov
    SSH2_FXP_READDIR 33
    SSH2_FXP_CLOSE 34
    SSH2_FX_OK 34
    SSH2_FXP_REALPATH 35, /home/mournian/public_html
    /home/mournian/public_html
    SSH2_FXP_STAT 36, /home/mournian/public_html
    SSH2_FXP_OPENDIR 37, /home/mournian/public_html
    SSH2_FXP_READDIR 38
    drwxr-xr-x 6 mournian fac 4096 Feb 15 06:54 .
    drwx-----x 5 mournian fac 4096 Feb 14 17:20 ..
    drwxr-xr-x 4 mournian fac 4096 Feb 2 18:45 photos
    -rw-r--r-- 1 mournian fac 1111 Dec 15 1996 mailbox.gif
    -rw-r--r-- 1 mournian fac 20992 Mar 9 2004 index.html
    drwxr-xr-x 2 mournian fac 4096 Feb 13 05:57 qtmovies
    drwxrwxrwx 2 mournian fac 4096 Feb 15 03:42 newsletters
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._2index.html
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._index.html
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._mailbox.gif
    -rw-r--r-- 1 mournian fac 60928 Mar 9 2004 2index.html
    drwx------ 2 mournian fac 4096 Feb 12 03:48 vodcasts
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._Tony's Photos and Movies
    SSH2_FXP_READDIR 39
    SSH2_FXP_CLOSE 40
    SSH2_FX_OK 40
    SSH2_FXP_REALPATH 41, /home/mournian/public_html/newsletters
    /home/mournian/public_html/newsletters
    SSH2_FXP_STAT 42, /home/mournian/public_html/newsletters
    SSH2_FXP_OPENDIR 43, /home/mournian/public_html/newsletters
    SSH2_FXP_READDIR 44
    drwxrwxrwx 2 mournian fac 4096 Feb 15 03:42 .
    drwxr-xr-x 6 mournian fac 4096 Feb 15 06:54 ..
    -rwxr--r-- 1 mournian fac 328205 Apr 19 2005 webMay2005NL.pdf
    -rw-r--r-- 1 mournian fac 590140 Feb 15 03:44 march2006nl.pdf
    -rw-r--r-- 1 mournian fac 62747 Feb 4 06:42 tear.jpg
    -rw-r--r-- 1 mournian fac 93706 Feb 1 06:44 buddhist_candles.jpg
    -rw-r--r-- 1 mournian fac 110310 Feb 1 06:52 ice_mud_iv.jpg
    -rw-r--r-- 1 mournian fac 75095 Feb 1 06:44 woman_and_calabash_mali.jpg
    -rw-r--r-- 1 mournian fac 82153 Feb 1 06:42 welding_session.jpg
    -rw-r--r-- 1 mournian fac 926424 Feb 15 04:04 webmarch2006nl.pdf
    SSH2_FXP_READDIR 45
    SSH2_FXP_CLOSE 46
    SSH2_FX_OK 46
    Connecting to facstaff.sandiego.edu port 21 (OS X firewall is off) (2/15/06 6:55:35 AM)
    Connecting to facstaff.sandiego.edu port 21 (OS X firewall is off) (2/15/06 6:56:10 AM)
    Connecting to mournian@facstaff.sandiego.edu port 22 (2/15/06 6:56:34 AM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 1, .
    /home/mournian
    SSH2_FXP_STAT 2, /home/mournian
    SSH2_FXP_REALPATH 3, /home/mournian/public_html/
    /home/mournian/public_html
    SSH2_FXP_STAT 4, /home/mournian/public_html
    SSH2_FXP_OPENDIR 5, /home/mournian/public_html
    SSH2_FXP_READDIR 6
    drwxr-xr-x 6 mournian fac 4096 Feb 15 06:54 .
    drwx-----x 5 mournian fac 4096 Feb 14 17:20 ..
    drwxr-xr-x 4 mournian fac 4096 Feb 2 18:45 photos
    -rw-r--r-- 1 mournian fac 1111 Dec 15 1996 mailbox.gif
    -rw-r--r-- 1 mournian fac 20992 Mar 9 2004 index.html
    drwxr-xr-x 2 mournian fac 4096 Feb 13 05:57 qtmovies
    drwxrwxrwx 2 mournian fac 4096 Feb 15 03:42 newsletters
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._2index.html
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._index.html
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._mailbox.gif
    -rw-r--r-- 1 mournian fac 60928 Mar 9 2004 2index.html
    drwx------ 2 mournian fac 4096 Feb 12 03:48 vodcasts
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._Tony's Photos and Movies
    SSH2_FXP_READDIR 7
    SSH2_FXP_CLOSE 8
    SSH2_FX_OK 8
    Connecting to facstaff.sandiego.edu port 21 (OS X firewall is off) (2/15/06 6:56:59 AM)
    Connecting to mournian@facstaff.sandiego.edu port 22 (2/15/06 6:57:21 AM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 1, .
    /home/mournian
    SSH2_FXP_STAT 2, /home/mournian
    SSH2_FXP_REALPATH 3, /home/mournian/public_html/
    /home/mournian/public_html
    SSH2_FXP_STAT 4, /home/mournian/public_html
    SSH2_FXP_OPENDIR 5, /home/mournian/public_html
    SSH2_FXP_READDIR 6
    drwxr-xr-x 6 mournian fac 4096 Feb 15 06:54 .
    drwx-----x 5 mournian fac 4096 Feb 14 17:20 ..
    drwxr-xr-x 4 mournian fac 4096 Feb 2 18:45 photos
    -rw-r--r-- 1 mournian fac 1111 Dec 15 1996 mailbox.gif
    -rw-r--r-- 1 mournian fac 20992 Mar 9 2004 index.html
    drwxr-xr-x 2 mournian fac 4096 Feb 13 05:57 qtmovies
    drwxrwxrwx 2 mournian fac 4096 Feb 15 03:42 newsletters
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._2index.html
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._index.html
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._mailbox.gif
    -rw-r--r-- 1 mournian fac 60928 Mar 9 2004 2index.html
    drwx------ 2 mournian fac 4096 Feb 12 03:48 vodcasts
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._Tony's Photos and Movies
    SSH2_FXP_READDIR 7
    SSH2_FXP_CLOSE 8
    SSH2_FX_OK 8
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:57:27 AM)
    Connecting to ftp.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:57:47 AM)
    Connecting to magic823@ftp.photoformulary.com port 22 (2/15/06 6:58:08 AM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 9, .
    /home/mournian
    Connecting to magic823@www.photoformulary.com port 22 (2/15/06 6:58:47 AM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 10, .
    /home/mournian
    SSH2_FXP_REALPATH 11, .
    /home/mournian
    Connecting to magic823@www.photoformulary.com port 22 (2/15/06 7:00:46 AM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 12, .
    /home/mournian
    SSH2_FXP_REALPATH 13, .
    /home/mournian
    Connecting to magic823@www.photoformulary.com port 22 (2/15/06 7:02:36 AM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 14, .
    /home/mournian
    Update check started at 02/15/2006 07:03 AM
    Connecting to magic823@www.photoformulary.com port 22 (2/15/06 7:03:48 AM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 15, .
    /home/mournian
    Connecting to magic823@www.photoformulary.com port 22 (2/15/06 7:03:58 AM)
    SSH2_FXP_INIT 3
    Update check skipped at 02/15/2006 07:04 AM (next check after 02/16/2006 12:12 AM)
    SSH2_FXP_REALPATH 16, .
    /home/mournian
    SSH2_FXP_REALPATH 17, .
    /home/mournian
    SSH2_FXP_REALPATH 18, .
    /home/mournian
    SSH2_FXP_REALPATH 19, .
    /home/mournian
    SSH2_FXP_REALPATH 20, .
    /home/mournian
    SSH2_FXP_REALPATH 21, .
    /home/mournian
    SSH2_FXP_REALPATH 22, .
    /home/mournian
    SSH2_FXP_REALPATH 23, .
    /home/mournian
    SSH2_FXP_REALPATH 24, .
    /home/mournian
    SSH2_FXP_REALPATH 25, .
    /home/mournian
    SSH2_FXP_REALPATH 26, .
    /home/mournian
    SSH2_FXP_REALPATH 27, .
    /home/mournian
    SSH2_FXP_REALPATH 28, .
    /home/mournian
    SSH2_FXP_REALPATH 29, .
    /home/mournian
    SSH2_FXP_REALPATH 30, .
    /home/mournian
    SSH2_FXP_REALPATH 31, .
    /home/mournian
    SSH2_FXP_REALPATH 32, .
    /home/mournian
    SSH2_FXP_REALPATH 33, .
    /home/mournian
    Connecting to magic823@photoformulary.com port 22 (2/15/06 7:20:47 AM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 34, .
    /home/mournian
    SSH2_FXP_REALPATH 35, .
    /home/mournian
    Connecting to magic823@photoformulary.com port 22 (2/15/06 7:22:42 AM)
    SSH2_FXP_INIT 3
    Connecting to mournian@facstaff.sandiego.edu port 22 (2/15/06 7:48:10 AM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 1, .
    /home/mournian
    SSH2_FXP_STAT 2, /home/mournian
    SSH2_FXP_REALPATH 3, /home/mournian/public_html/
    /home/mournian/public_html
    SSH2_FXP_STAT 4, /home/mournian/public_html
    SSH2_FXP_OPENDIR 5, /home/mournian/public_html
    SSH2_FXP_READDIR 6
    drwxr-xr-x 6 mournian fac 4096 Feb 15 06:54 .
    drwx-----x 5 mournian fac 4096 Feb 14 17:20 ..
    drwxr-xr-x 4 mournian fac 4096 Feb 2 18:45 photos
    -rw-r--r-- 1 mournian fac 1111 Dec 15 1996 mailbox.gif
    -rw-r--r-- 1 mournian fac 20992 Mar 9 2004 index.html
    drwxr-xr-x 2 mournian fac 4096 Feb 13 05:57 qtmovies
    drwxrwxrwx 2 mournian fac 4096 Feb 15 03:42 newsletters
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._2index.html
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._index.html
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._mailbox.gif
    -rw-r--r-- 1 mournian fac 60928 Mar 9 2004 2index.html
    drwx------ 2 mournian fac 4096 Feb 12 03:48 vodcasts
    -rw-r--r-- 1 mournian fac 82 Mar 22 2005 ._Tony's Photos and Movies
    SSH2_FXP_READDIR 7
    SSH2_FXP_CLOSE 8
    SSH2_FX_OK 8
    SSH2_FXP_REALPATH 9, /home/mournian/public_html/newsletters
    /home/mournian/public_html/newsletters
    SSH2_FXP_STAT 10, /home/mournian/public_html/newsletters
    SSH2_FXP_OPENDIR 11, /home/mournian/public_html/newsletters
    SSH2_FXP_READDIR 12
    drwxrwxrwx 2 mournian fac 4096 Feb 15 03:42 .
    drwxr-xr-x 6 mournian fac 4096 Feb 15 06:54 ..
    -rwxr--r-- 1 mournian fac 328205 Apr 19 2005 webMay2005NL.pdf
    -rw-r--r-- 1 mournian fac 590140 Feb 15 03:44 march2006nl.pdf
    -rw-r--r-- 1 mournian fac 62747 Feb 4 06:42 tear.jpg
    -rw-r--r-- 1 mournian fac 93706 Feb 1 06:44 buddhist_candles.jpg
    -rw-r--r-- 1 mournian fac 110310 Feb 1 06:52 ice_mud_iv.jpg
    -rw-r--r-- 1 mournian fac 75095 Feb 1 06:44 woman_and_calabash_mali.jpg
    -rw-r--r-- 1 mournian fac 82153 Feb 1 06:42 welding_session.jpg
    -rw-r--r-- 1 mournian fac 926424 Feb 15 04:04 webmarch2006nl.pdf
    SSH2_FXP_READDIR 13
    SSH2_FXP_CLOSE 14
    SSH2_FX_OK 14
    SSH2_FXP_REMOVE 15, /home/mournian/public_html/newsletters/march2006nl.pdf
    SSH2_FX_OK 15
    SSH2_FXP_REMOVE 16, /home/mournian/public_html/newsletters/webmarch2006nl.pdf
    SSH2_FX_OK 16
    SSH2_FXP_OPEN 17, /home/mournian/public_html/newsletters/march2006nl.pdf
    SSH2_FXP_FSTAT 37
    SSH2_FXP_CLOSE 38
    SSH2_FX_OK 38
    Transfer of march2006nl.pdf (590,140 bytes, 45,395 bytes/sec, 0:13 elapsed) completed at 2/15/06 7:49:18 AM
    SSH2_FXP_OPEN 39, /home/mournian/public_html/newsletters/webmarch2006nl.pdf
    SSH2_FXP_FSTAT 62
    SSH2_FXP_CLOSE 63
    SSH2_FX_OK 63
    Transfer of webmarch2006nl.pdf (702,230 bytes, 46,815 bytes/sec, 0:15 elapsed) completed at 2/15/06 7:49:34 AM
    SSH2_FXP_REALPATH 64, .
    /home/mournian
    Connecting to magic823@www.photoformulary.com port 22 (2/15/06 8:55:19 AM)
    SSH2_FXP_INIT 3
    Connecting to magic823@ftp.photoformulary.com port 22 (2/15/06 8:59:04 AM)
    SSH2_FXP_INIT 3
    Connecting to magic823@www.photoformulary.com port 22 (2/15/06 6:42:31 PM)
    SSH2_FXP_INIT 3
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:42:55 PM)
    Connecting to ftp.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:43:10 PM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:43:40 PM)
    Connecting to Magic823@www.photoformulary.com port 22 (2/15/06 6:49:41 PM)
    SSH2_FXP_INIT 3
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:50:34 PM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:50:47 PM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:50:55 PM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:51:02 PM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:51:10 PM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:51:34 PM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:51:51 PM)
    Connecting to ftp.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:51:59 PM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:52:21 PM)
    Connecting to facstaff.sandiego.edu port 21 (OS X firewall is off) (2/15/06 6:52:33 PM)
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:53:25 PM)
    Connecting to www.photoformulary.com port 80 (OS X firewall is off) (2/15/06 6:53:35 PM)
    Connected to 216.240.149.35 port 80 (2/15/06 6:53:35 PM)
    Connecting to mournian@www.photoformulary.com port 22 (2/15/06 6:54:53 PM)
    SSH2_FXP_INIT 3
    Connecting to mournian@www.photoformulary.com port 22 (2/15/06 6:55:15 PM)
    SSH2_FXP_INIT 3
    Connecting to www.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:55:39 PM)
    Connecting to ftp.photoformulary.com port 21 (OS X firewall is off) (2/15/06 6:55:51 PM)
    Connecting to magic823@www.photoformulary.com port 22 (2/15/06 8:51:31 PM)
    SSH2_FXP_INIT 3
    Connecting to magic823@www.photoformulary.com port 22 (2/15/06 8:53:53 PM)
    SSH2_FXP_INIT 3

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi mournian,

    Which server are you having trouble connecting to? It looks like you can connect successfully to facstaff.sandiego.edu, but are having problems with photoformulary.com . Is that correct?

    I see that you were trying to connection to photoformulary.com by SFTP. Are you sure it supports SFTP connections? You may want to try connecting via FTP - choose FTP from the "Connect using" pop-up menu when connecting. You should also contact the server maintainer and ask what the correct server address for their FTP server is.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • guest Registered Member

    Originally posted by ScottMcGuire:

    Hi mournian,

    Which server are you having trouble connecting to? It looks like you can connect successfully to facstaff.sandiego.edu, but are having problems with photoformulary.com . Is that correct?

    I see that you were trying to connection to photoformulary.com by SFTP. Are you sure it supports SFTP connections? You may want to try connecting via FTP - choose FTP from the "Connect using" pop-up menu when connecting. You should also contact the server maintainer and ask what the correct server address for their FTP server is.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Thank you, Scott, for your reply. I am having no success with the photoformulary. In the past, as recently as a week ago, I put stuff on this site with no problem. Then I updated to Fetch 5.0.5 and have not been able to connect. I used FTP in the past, and no problem, but thought that SFTP might help. It did not. FTP gives me the same result.

    Tony Mournian
    mournian@sandiego.edu

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Tony,

    Could you try connecting to photoformulary.com with Fetch 4.0.3 and see if you can still connect to it with Fetch 4.0.3? You can download Fetch 4.0.3 again from http://fetchsoftworks.com/downloads.html . Fetch 4.0.3 and Fetch 5 can be installed at the same time without interfering with each other.

    Please let us know what happens.

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • guest Registered Member

    Scott,

    Here is the Fetch transcript from my several attempts to connect to photoformulary.com with Fetch 4.0.3.

    No luck so far.

    Tony Mournian
    mournian@sandiego.edu

    Fetch 4.0.3 System 0x1044 Serial FETCHFL001-3240-CTJ5 TR
    Connecting to www.photoformulary.com port 21 (2/16/06 12:13:35 PM)
    Connecting to www.photoformulary.com port 21 (2/16/06 12:13:54 PM)
    Connecting to www.photoformulary.com port 1024 (2/16/06 12:14:14 PM)
    Connecting to www.photoformulary.com port 21 (2/16/06 12:15:59 PM)
    Connecting to www.photoformulary.com port 80 (2/16/06 12:16:17 PM)

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Tony,

    Since Fetch 4.0.3 used to work and doesn't now, I would contact them and see if they are aware of any problems with their server.

    Sorry not to have a better answer for you, but the transcripts show that Fetch is simply not getting a response at all, which almost always means a problem on the server end.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • guest Registered Member

    Thank you, Scott, I will contact the server.

    Though I did not solve THIS problem, I am finding the content of this message board to be very helpful.

    Tony

    Posted 8 years ago #

  • Johannez Member

    Same problem here. At first there was no problem with Fetch 5. Lately it seems not to upload larger files anymore. A 22MB moviefile stops everytime at 6,4MB. Each and every attempt is the same. It stops at 6,4MB.
    Now I've downloaded Fetch 4 and the problem is gone. The compleet movie is uploaded now.
    Does it meen that Fetch 5 is not my cup of thee?

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Johannez,

    That's a little odd that Fetch 4 works when Fetch 5 does not. We'd like to try to figure out why that is.

    Could you please try uploading the file with Fetch 5 again, and after it stalls, choose Fetch Transcript from the Window menu, copy the contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Johannez,

    While we'd still like to see the transcript, here's another thing to check in Fetch 5: go to the Obscure pane of the Fetch Preferences, and make sure that "Contact server during long transfers" is unchecked. It could be that you have a server that is not compatible with that option (which is not available in Fetch 4).

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • guest Registered Member

    Scott,

    Returning to my earlier posts:

    I downloaded 4.0.3 and installed it. It did not work. Now I am told the FTP server is working on the other end, and I should be able to connect.

    I have tried again, with both 5.0 and 4.03. No luck at all with 5.0, but with 4.0.3 I get the message "Can't open Data Connection," and the following transcript:

    Connecting to www.photoformulary.com port 21 (2/28/06 11:02:07 AM)
    220 Microsoft FTP Service
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER magic823
    331 Password required for magic823.
    PASS
    230 User magic823 logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/magic823" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    SITE DIRSTYLE
    200 MSDOS-like directory output is on
    SITE DIRSTYLE
    200 MSDOS-like directory output is off
    PWD
    257 "/magic823" is current directory.
    CWD photoformulary.com
    250 CWD command successful.
    PWD
    257 "/magic823/photoformulary.com" is current directory.
    PASV
    227 Entering Passive Mode (216,240,149,35,9,87).
    LIST
    425 Can't open data connection.
    ftp_list: -30000 (state == GETTING_LIST)
    QUIT
    221

    Obi Wan Kenobi, help me, please!

    Tony
    mournian@sandiego.edu

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Tony,

    It looks like we're making progress - at least you're successfully connecting to the server now...

    Try the following:

    Go to the "Miscellaneous" tab of the Fetch Preferences, and uncheck the "Use 'LIST -al' command to reveal hidden files" checkbox. Then try connecting again.

    If that still doesn't fix the problem, let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • guest Registered Member

    Good morning, Scott,

    Using both 4.0.3 and 5.0, I get the message, "Fetch could not get the file list because there was a timeout trying to establish a passive mode data connection."

    Tony

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Tony,

    It looks like your server doesn't support passive mode connections, which is what Fetch tries first. Could you please try the following?

    * Turn off your Mac OS X firewall if it is on. Go to the Mac OS X System Preferences, click the Sharing icon, click the Firewall tab, and click the Stop button if it says "Firewall On."
    * Run Fetch 5.0.5 (not 4.0.3).
    * In Fetch, go to the Preferences, click the General tab, and uncheck the "Use passive mode transfers (PASV)" checkbox.
    * Try connecting to photoformulary.com.

    If that still doesn't work, please post the entire transcript from Fetch 5.0.5.

    Thanks for your patience,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • guest Registered Member

    Scott, using Fetch 5.0.5, this worked perfectly. The solution, then, seems to be that when using a Mac G5, one must TURN OFF the FIREWALL, UNCHECK the "Use passive mode transfers (PASV)" checkbox, and say a silent prayer!

    It's unusual in these times that a software provider actually takes the time to ferret out the solution to a difficult problem. Fetch is First Class.

    Many thanks,
    Anthony Mournian
    mournian@sandiego.edu

    •••••••••••••••
    Hi Tony,

    It looks like your server doesn't support passive mode connections, which is what Fetch tries first. Could you please try the following?

    * Turn off your Mac OS X firewall if it is on. Go to the Mac OS X System Preferences, click the Sharing icon, click the Firewall tab, and click the Stop button if it says "Firewall On."
    * Run Fetch 5.0.5 (not 4.0.3).
    * In Fetch, go to the Preferences, click the General tab, and uncheck the "Use passive mode transfers (PASV)" checkbox.
    * Try connecting to photoformulary.com.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Tony,

    Glad to hear it's working at last! Let us know if you have any further questions.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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