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fetch will not open (7 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by cgudgenov
  • Latest reply 10 years ago from cgudgenov
  • cgudgenov Member

    i have a mac with os x. i first downloaded fetch 4.0.3 through my university, then i downloaded it a few times from the fetch page and i even tried to download the older 3.0.3 version (without any success). the 4.0.3 versions all downloaded fine onto my computer, but whenever i try to open fetch, it immediately says "fetch has unexpectedly quit". i've tried opening it a million times and it always says that. please help.

    Posted 10 years ago #

  • Jim Matthews Administrator

    I'd try deleting the "Fetch Prefs", "Fetch Shortcuts" and "Fetch Cache" files from the Preferences folder in the Library folder in your Home directory. Then try running Fetch again.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • cgudgenov Member

    i unfortunately have no such files in the preferences folder in the library folder in my home directory, nor anywhere else on my computer.

    Posted 10 years ago #

  • Jim Matthews Administrator

    Is the copy of Fetch you are running named "Fetch 4.0.3", and is it in a folder named "Fetch 4.0.3 Folder"?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • cgudgenov Member

    yes. i even dowloaded versions 4.0.1.3, 4.0.2.3, 4.0.3 and 4.0.3.3 and they all respond the same. 3.0.3 will not download at all onto my computer.

    Posted 10 years ago #

  • Jim Matthews Administrator

    Those are actually all the same version of Fetch, version 4.0.3 -- your browser adds an additional number when there's already a file with the name of the file being downloaded.

    I would delete all the copies of Fetch on your computer, empty the trash, and try downloading again. If that does not work it suggests some sort of problem with your copy of OS X, but it's a rare problem because this is the first instance I've heard of. You could run the Console application in the Utilities folder in the Applications folder to see if there's an error message there when you try to run Fetch.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • cgudgenov Member

    i deleted all copies of fetch, emptied the trash and downloaded it again from macupdate. still no luck.
    i feel a bit distressed that there might be a problem with my copy of OS X. i've only had my computer since february and everything has been fine up till now. i really appreciate all the help you've given me.
    thank you.

    ok, as for the console, this is what it said:

    Jun 30 19:26:29 localhost crashdump: Crash report written to: /Users/xxxxxxxxxxxxx/Library/Logs/CrashReporter/???.crash.log

    and that crash log said:

    Date/Time: 2003-06-30 19:26:29 -0400
    OS Version: 10.2.4 (Build 6I32)
    Host: xxxxxxx-xxxxxxxxxx-Computer.local.

    Command: Unknown
    PID: 520

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_INVALID_ADDRESS (0x0001) at 0xc0000000

    Thread 0 Crashed:
    #0 0x9007460c in memmove
    #1 0x9300858c in _Z14UnpackMapEntryPK10ICMapEntryPS_
    #2 0x9300db6c in ICGetMapEntry
    #3 0x003511bc in 0x3511bc

    Thread 1:
    #0 0x9000512c in syscall
    #1 0x90515d6c in BSD_waitevent
    #2 0x9051573c in CarbonSelectThreadFunc
    #3 0x90020d28 in _pthread_body

    Thread 2:
    #0 0x9003ea88 in semaphore_wait_signal_trap
    #1 0x9003e8a4 in _pthread_cond_wait
    #2 0x9051dc30 in CarbonOperationThreadFunc
    #3 0x90020d28 in _pthread_body

    PPC Thread State:
    srr0: 0x9007460c srr1: 0x0200f030 vrsave: 0xff000000
    xer: 0x20000000 lr: 0x9300858c ctr: 0x00000074 mq: 0x00000000
    r0: 0x00000000 r1: 0xbfffeb30 r2: 0x00000000 r3: 0xbfffec2c
    r4: 0x00e07b95 r5: 0x000030c0 r6: 0x00000010 r7: 0x00000020
    r8: 0x00000030 r9: 0x6f6b0000 r10: 0x00000060 r11: 0x00000080
    r12: 0xc0000000 r13: 0x003e95e4 r14: 0x003e1ebc r15: 0x00000003
    r16: 0x00000001 r17: 0x003e8de0 r18: 0x003e8f3c r19: 0x003e9290
    r20: 0x003e92f4 r21: 0x003e9358 r22: 0x003e93c4 r23: 0x00000000
    r24: 0x00007781 r25: 0x003e1ebc r26: 0xbfffec2c r27: 0x00007781
    r28: 0xbfffec2c r29: 0x00e06781 r30: 0x00000000 r31: 0x003eb090

    Posted 10 years ago #

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