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Fetch won't open (2 posts)

  • Started 4 years ago by Ernest Stewart
  • Latest reply 4 years ago from Scott McGuire
  • Ernest Stewart Member

    I've had Fetch for 6years and since last night I can't get it to open. All I get is the running dog and eventually it says Error Number -1. I have to publish this after noon. HELP PLease

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Ernest,

    That error indicates that Fetch cannot find the server you are trying to connect to. That means either the hostname you're entering isn't the correct one (or has changed), or there is a problem with the server itself.

    You should contact the company or person who runs the server to have them look into the problem. If they confirm that there is not a problem with the server, verify the hostname, username, and password you should use to make sure you have the correct and most up-to-date information, and then try connecting again if they give you new information.

    (It sounds like you're using Fetch 4.0.3; Fetch 5.5 gives a more helpful error message in these cases.)

    Please let us know if you still have questions after talking to them.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Edited 4 years ago #

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