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File Transfer Stalled (21 posts)

  • Started 4 years ago by sanseref
  • Latest reply 4 years ago from Scott McGuire
  • sanseref Member

    I get an error: "Fetch could not get 'file name' because the file transfer stalled. Try resuming the transfer"

    However, the option to resume is not available to me (it is greyed out). This happens with all files I try to download regardless of naming. Also, it happens to files I could download without a problem a few weeks ago.

    It WILL download files under about 1.5MB

    I've deleted all my Fetch programs, preferences, etc and reinstalled to no avail.

    I'm using the most recent version - Fetch 5.5.3
    Mac OSX 10.4.11

    HELP!

    Edited 4 years ago #

  • Jim Matthews Administrator

    Hi,

    Could you choose "Fetch Transcript" from the Window menu the next time you see this error, and send the contents of that window to bugs@fetchsoftworks.com? We should be able to help.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

  • Becky Huff Member

    I am having the same error message with downloading a 2.1 gb file. Transfer cannot be completed because Fetch Stalled. I cannot locate the remote section to restart it.

    I just sent my transfer transcript to the email you provided

    Edited 4 years ago #

  • Scott McGuire Administrator

    Hi Becky,

    Thanks for sending the transcript, we will continue to follow up with you via email.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Claus Seeberg Friis Member

    I get the same error message:
    "Fetch could not get"index.html" because the file transfer stalled".
    I am trying to download an index for my homepage for a course at the IT-University of Copenhagen.
    The file, I try to download is very small.
    I have tried to download other - and bigger files - but I get the same response.

    I should very much like to get a suggestion very, very soon for solving the problem, as all my courses rely on using Fetch for up- and downloading.
    I have also sent a request to bugs@fetchsoftworks.com
    I am using Fetch 5.5.3 and OSX 10.6.2

    By the way, I am also checking for Fetch update, and it has been checking now for about 5 minutes with no answer!

    Yours

    Claus Seeberg Friis
    friis@itu.dk or claus@seeberg-friis.dk

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Claus,

    Is this a new problem? Have you been able to download files from this server using Fetch before?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Claus Seeberg Friis Member

    Hi Scott

    It is really a problem.
    And I have been downloading from and uploading to this server on an almost daily base for years.
    The hostname is: ftp.itu.dk
    If I do not find a solution within about one day, I will have to find another ftp-program as a fair amount of my teaching job relies on the ability to offer the students whatever teaching material they need.

    Berst

    Claus Seeberg Friis

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Claus,

    If this is a new problem and transferring files used to work fine, then more likely this is a problem with either the server or your network connection instead of Fetch.

    Based on the transcript you sent, and the fact that you are seeing delays with the "Check for Update" feature, I would recommend restarting all your network equipment using the following instructions. We find that these steps often solve problems like yours.

    Please try the following to see if it fixes the problem:

    * Shut down your Mac.
    * Unplug your router or wireless base station (if you have one; a router is a device for sharing your Internet connection with multiple computers).
    * Unplug your cable/DSL modem.
    * Plug the cable/DSL modem back in, and wait about a minute for it to get completely started up.
    * Then plug the router or wireless base station back in, and wait another minute for it to start up.
    * Finally, start your Mac.

    Let us know if that helps.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Claus Seeberg Friis Member

    Hi Scott

    Good idea.

    Before I tried that, I shut off my Airport and connected my iPhone instead of, using that as my connecting device.
    Of course things got a bit slower, but I could connect to various sites at internet with no problem.
    But still my Fetch refused to download anything telling me that the file transfer stalled.

    I could of course now follow your instructions, but I think that it can not be my router that is the problem.
    Do you have any further suggestions?

    Best

    Claus Seeberg Friis

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Claus,

    You have experimented with a different network route, but since it is not the exact same setup as the one that has the problem, it may not mean that everything is fine with the router or modem. These problems can be very specific to the kind and path of the network traffic. So I recommend that you try my original instructions to restart everything, and let us know the results.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Claus Seeberg Friis Member

    Hi Scott

    I will do that.
    It may be a little later this evening.

    Best

    Claus Seeberg Friis

    Posted 4 years ago #

  • Claus Seeberg Friis Member

    Hi Scott

    Now I have done as you kindly suggested:

    * Shut down your Mac.
    * Unplug your router or wireless base station (if you have one; a router is a device for sharing your Internet connection with multiple computers).
    * Unplug your cable/DSL modem.
    * Plug the cable/DSL modem back in, and wait about a minute for it to get completely started up.
    * Then plug the router or wireless base station back in, and wait another minute for it to start up.
    * Finally, start your Mac.

    The problem still exists.
    I tried to upload a small pdf file. It was running for at least 5 minutes. Then I stopped it. The normal time for that specific file is 10-15 sek.
    Then I tried to download a very small file - an index, and I again got the message: transfer stalled . .

    So, what should I do now?

    Best

    Claus Seeberg Friis

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Claus,

    Thanks for trying that.

    It looks like for your Internet connection, the time Fetch's waits until it decides a transfer has stalled is too short. While our default setting works well for nearly all connections, there are a few cases where it needs to be longer, and it looks like your situation is one of them.

    Please try the following, which doubles the time Fetch waits until it decides a transfer has stalled:

    * Quit Fetch if it's open.
    * Open the Applications folder.
    * Open the Utilities folder.
    * Open the Terminal application.
    * At the prompt, type:

    defaults write com.fetchsoftworks.Fetch StallTimeout -int 60

    (You should probably copy and paste that line to avoid typos.)

    * Open Fetch.
    * Try downloading again.

    Please let us know if that helps or not.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Claus Seeberg Friis Member

    Hi Scott

    Thank you.

    I have tried that, but with the same deplorable result.

    I have recently (within a week) changed internet connection to an apartment complex net.
    A colleague of mine has suggested that it is quite possible that that net does not allow ftp uploading and downloading as it might be considered insecure!
    Tomorrow I will check whether this could the source of my problems.

    For now I thank you for your help and I will come back with a status in a day or two.

    Best

    Claus Seeberg Friis

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Claus,

    It is a possibility that your new Internet connection has issues with FTP, although FTP isn't being blocked them completely, since you can connect to the server - you just can't download.

    If the server you are connecting to supports SFTP connections, you might want to try SFTP and see if works better for you (SFTP and FTP, despite their similar names, are actually completely different protocols, so sometimes one works when the other does not). And SFTP is secure, unlike FTP.

    Another thing to do is try another FTP client and see if it has the same problem. If it works when Fetch won't, then we can continue to investigate why Fetch won't work for you.

    Please let us know what you find out.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Claus Seeberg Friis Member

    Hi Scott

    Thank you.

    I will try SFTP tomorrow or on friday.
    In the meantime I have actually tried Cyberduck and that gives me the same type of problem, so it will not be a solution for me.
    I would like to continue using Fetch, at least it has served me well for more than 5 years I think.

    Best

    Claus Seeberg Friis

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Claus,

    We'd like you to continue using Fetch too!

    If both Fetch and Cyberduck had the same problem, that does suggest that it is something with either your Internet connection or your network equipment (such as the cable/DSL modem).

    Please let us know how it goes, or if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Patrick Member

    I am trying to put a file (actually a few files) and it continually stalls at exactly 23.2 mb. I am not sure if this is significant, but it also happens to be the half way point of a 46.8 mb file. After it gets to the 23.2 point it says the file stalled out. Any ideas?

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Patrick,

    If the upload of a large file always stalls at the same place, the most likely cause is that you are out of space (also known as "quota") in your account on the server.

    Unfortunately most FTP servers don't give a useful error when this happens.

    You should try deleting unused files from the server, if possible, and see if that fixes the problem.

    If you can't delete any of the files, you should contact the folks who maintain your server and check to see how much space you have left, and if you are running out of space, how to get more. If this turns out not to be the problem, please let us know and we'll investigate further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Claus Seeberg Friis Member

    Hi Scott

    My problem is solved now.
    It turns out that when using OSX or Linux, you have to use the SFTP option.
    With Windows is doesn't matter whether I use FTP or SFTP!

    So now everything works again.

    Thanks for now

    Claus Seeberg Friis

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Claus,

    Thanks for the update and we're glad your problem is now resolved.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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