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Files Exist But Aren't Listed (9 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 13 years ago by datech
  • Latest reply 13 years ago from datech
  • datech Member

    We have experienced a problem twice in the last two months where a file was uploaded to our FTP site, but Fetch could not see the file.

    Fetch 3.0.3 didn't list the file in the transfer window, but DID list it when we did Remote > View File List. Fetch 4.0 beta 4 displayed the file with a truncated name but an incorrect file size (only 1k), but again would see the file if we did Remote > View File List. Anarchie sees the file properly the first time, as do all the PC clients we tried.

    The only way we have found to download the file in Fetch is to do Remote > View File List, highlight the filename, copy it, click Get File..., paste the file name, click OK, then choose a Type and Creator, a download location, and click Save.

    Since we have several people downloading files from our FTP site at any given moment, and not all of them are familiar with file types and creators, this could be a problem, even though this situation seems to occur infrequently.

    We're curious if any one else has experienced a similar problem with Fetch.

    Also, it should be noted that when we downloaded the file, we tried renaming it and reuploading it to the site, after which it displayed correctly in the Fetch transfer window in both versions mentioned above. Could it be the filename causing this problem? If so, WHY???

    Thanks for any insight you can provide.

    Posted 13 years ago #

  • Jim Matthews Administrator

    The problem is that Fetch 4.0b4 is mistaking part of the name as a date. The good news is that this bug should be fixed in 4.0b5.

    Thanks for the report,

    Jim Matthews
    Fetch Softworks

    Posted 13 years ago #

  • datech Member

    So this was also a bug in Fetch 3.0.3? I need to clarify that for my bosses. :-)

    Posted 13 years ago #

  • Jim Matthews Administrator

    Yes, it was also a bug (but a somewhat different one) in 3.0.3.

    Posted 13 years ago #

  • datech Member

    The filename in question this time was "OTC 00872 Spring tor-star.sea". Does this bug mean that the "00872" portion was being mistaken as a date? In Fetch 4 beta 4 the file displays as "Spring tor-star.sea". Sorry to be a pain but my bosses want to know how often this could occur and what we can do to stop it.

    Posted 13 years ago #

  • Jim Matthews Administrator

    The "OTC" was being seen as a month code, and the following number as day-of-the-month and year.

    Have you tried 4.0b5?

    Posted 13 years ago #

  • datech Member

    Yup, downloaded and ran Fetch 4.0b5 this a.m. and it displays the file correctly. (However, it should be noted that on initial login to the ftp site it displayed the directory listing that I had last seen in 4.0b4 until I refreshed it....then it displayed correctly.)

    So, is OTC an FTP command reserved for date processing of some sort?

    Posted 13 years ago #

  • Jim Matthews Administrator

    No, Fetch just looks for three alphabetical characters in a row.

    Posted 13 years ago #

  • datech Member

    Thanks for your help, Jim!

    Posted 13 years ago #

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