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Free Trial- Worked. Purchased Fetch- Doesn't Work (2 posts)

  • Started 4 years ago by MLTT
  • Latest reply 4 years ago from Scott McGuire
  • MLTT Member

    Hi-
    I've used Fetch numerous times for uploading content to my website via the free 15 day trial. I just bought Fetch and now it won't work- when I try to upload directly using Iweb it goes through the motions but nothing changes on the contents page once it's published. If I use Fetch via "Putting" from a folder on the desktop where the website it published, the connection is made, it goes through the motions of putting everything on line but again, no changes on the website.
    The only thing I can think of is that I was never asked (nor can i find where to insert it) my serial number from my purchase so maybe it isn't recognizing me as a legit customer. I am using the same password and user name that I always have.

    Thanks for your help,
    Molly

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Molly,

    First, thank you for purchasing Fetch!

    The functionality of Fetch doesn't change after you purchase it; the only difference purchasing makes is that it removes the 15-day time limit.

    When you use the built-in purchase window, your serial number is entered into Fetch automatically; that's probably why you weren't asked to for it. You can verify that your copy of Fetch is registered by choosing About Fetch from the Fetch menu - it should display your registration information. If it doesn't, let us know.

    And finally, regarding the problem with your webpage changes not showing up. Fetch isn't giving you an error when you try to upload, is that correct? You just don't see your changes?

    The first thing to is to empty your web browser cache; your web browser may be showing you out-of-date versions of your webpages instead of the current versions that you have just uploaded.

    Web browsers keep copies of recently viewed webpages on your hard drive, so that they can load them quicker than reading them from the Internet again. They are supposed to notice when the pages have changed, and then load a new copy, but sometimes they make mistakes and continue to show you out-of-date copies. This often happens when you have just looked at a page, made an update to it, and then looked at it again, all within a short time.

    You should try emptying your web browser's cache, and see if you see the updated webpages. To do this in Safari:

    * Go to the Safari menu, and choose Empty Cache.
    * Safari will ask you if you're sure. Click the Empty button.
    * Then go to your website address, and view the pages and see if the updates are visible.

    Let us know if that solves the problem or not. If not, we will investigate further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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