Fetch Softworks

FTP could not be opened because the FTP server dropped the connection (39 posts)

• Started 15 years ago by jlseattle
• Latest reply 13 years ago from Scott McGuire

• Scott McGuire Administrator

  Hi Seiji,

  The fact that ping shows so many packets lost shows this is not a Fetch problem. It looks like there's some sort of network problem between you and the server, or the server is having a problem.

  I would recommend contacting the people who run the server and describing the problem to them to see if they're aware of any issues; if they aren't, next you should try contacting your Internet provider to see if they can tell you why there's a problem with network traffic between you and that server.

  Please let us know if you have further questions after talking to them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• seiji Member

  Hi Scott,

  thanks for the reply.
  I will call the server and isp.

  It's just weird that I only have 1 website from the server I am having problem with...
  Ill let you know when I have more updates!

  Thanks,
  seiji

  Posted 13 years ago #

• Hgkittykat25 Member

  My internet was down and we had a repair guy come and fix it. everything except the ftp access works. I can't connect to any ftp clients but my clients can connect to my ftp.

  Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.5 (10H574) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-SCWD-TM3K T
  Connecting to freethekitty.com port 21 (Mac OS X firewall is allowing connections) (12/8/10 1:21 PM)
  Connected to 67.205.44.46 port 21 (12/8/10 1:21 PM)
  An FTP connection to “freethekitty.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
  Update check skipped at 12/8/10 1:23 PM (next check after 12/15/10 5:57 PM)

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Hgkittykat25,

  It sounds like as part of their "fixes," your Internet company may have done something that is blocking FTP connections. (If they gave you a new modem or router, it may be misconfigured.) You should contact your Internet provider, tell them that you cannot connect to any FTP server, and ask them to help fix the problem.

  If you still have questions after talking to them, please let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Tony Member

  Hi Scott,

  I'm having a problem connecting to my Synology NAS over FTPS. I have done all the necessary port forwarding in my Airport Extreme and it works fine over FTP, but when I select FTP with TLS/SSL in Fetch I get an error saying the connection to the server was dropped. Here is the Fetch log:

  Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.5 (10H574) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCHEX001-9J6F-25XY T
  Connecting to bucephalus.*****.com port 21 (Mac OS X firewall is allowing connections) (12/12/10 1:03 PM)
  Connected to ***.***.***.*** port 21 (12/12/10 1:03 PM)
  220 bucephalus FTP server ready.
  AUTH TLS
  234 AUTH SSL command successful.
  An FTP with TLS/SSL connection to “bucephalus.*****.com” could not be opened because the TLS/SSL connection to the server was dropped. (Please try again.)

  Does this seem like a problem with Fetch's configuration or should I be looking at the server setup? Thanks in advance.

  Tony

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Tony,

  It looks like there is a problem with either your Airport Extreme or server setup; we are not quite sure exactly what the problem is.

  However, even if you did fix that setup problem, you are likely to run into another problem - you can't do FTPS (aka FTP with TLS/SSL) to a server that is behind a Network Address Translation (NAT) router that is sharing a bunch of IP addresses; and that is likely how you have your Airport Extreme set up.

  So we recommend that you do one of the following instead:

  1) Get a NAS server that supports SFTP instead (SFTP works differently from FTPS and does not have the same problem)
  2) Put the NAS directly on the Internet with a dedicated public IP address, not behind a NAT device
  3) Use regular (non-encrypted) FTP (we understand this last option is not necessarily desirable)

  Please let us know if you have further questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Tony Member

  Hi Scott,

  Thank you for the response. I'll look into whether or not my NAS supports SSH.

  Tony

  UPDATE: For anyone else looking to use SFTP on a Synology NAS see this page: http://forum.synology.com/wiki/index.php/How_to_setup_an_sftp-server

  I found this solution undesirable as it required logging in as root with each connection.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Tony,

  Sorry to hear your NAS's SFTP support is suboptimal, thanks for the update.

  And I'm sorry we don't have a better suggestion or solution for you; if you have further questions that we might be able to help with, let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Scott McGuire Administrator

  This topic is now closed due to length; if you have a similar question, please start a new topic.

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #