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hostname, username and password not working (22 posts)

  • Started 3 years ago by Vana
  • Latest reply 4 months ago from Jim Matthews
  • Vana Member

    When I type in the hostname, username and passoword I don't get connected

    but when my brother does on his computer, it goes through.

    I just purchased Fetch to have access to his server.

    Help?

    thanks!

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Vana,

    Is your brother's sever on his home network?

    If so, it could be that he hasn't set it up properly to be accessed by outside his home network - since he's on his network, he would be able access it regardless.

    But if that doesn't seem to be the case, could you please do the following?

    * Quit Fetch.
    * Open Fetch again.
    * Try connecting to your server.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and see if we can advise further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • Bobj Member

    I am seeing something similar when I try to save a shortcut.

    In my case, I can open an FTP connection to my site, ftp.turtlelane.com.au. However, when I try and save the shortcut after using New Shortcut, when I type the username I get the message

    These settings cannot be used because the server is unreachable.

    Now I know this is not true because, as I said, I can open the ftp window using File/New Connection.

    bobj

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Bobj,

    This error actually likely indicates a problem creating the shortcut, not in reaching the server. The likely source of the problem is that Fetch could not save the password to the Mac OS X keychain, which Fetch uses to securely store the passwords for your shortcuts and recent connections.

    Please do the following to check for and repair problems with the keychain:

    * Quit Fetch, if it's running.
    * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
    * Go to the Keychain Access menu, and choose Preferences.
    * Click on the "First Aid" tab.
    * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
    * Then go to the Keychain Access menu, and choose Keychain First Aid.
    * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
    * Click the Repair radio button.
    * Click the Start button.
    * Once it's done, close the Keychain First Aid window.
    * Restart your Macintosh.

    Then try creating a shortcut in Fetch again.

    Let us know if you're still having problems after doing this.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • Jax Member

    Hi Stuart

    I am having a problem with 3 of my shortcuts but all the rest are fine, can you help?

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.8 (10K540) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-45XJ-DRVS T
    Opening droplet /Volumes/HANDY BITS ELEMENTS/H A N D Y B I T S/FTP/Simon Kay.app (Unknown; Unknown)
    Connecting to ftp.creative-tops.com port 21 (Mac OS X firewall is limiting connections to specific applications) (02/08/2011 10:31)
    Connected to 78.109.169.56 port 21 (02/08/2011 10:31)
    220 ProFTPD 1.3.1 Server (ProFTPD) [78.109.169.56]
    USER ftp-c
    331 Password required for ftp-c
    PASS
    530 Login incorrect.
    An FTP connection to “ftp.creative-tops.com” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
    Server responded: “Login incorrect.”)
    Update check skipped at 02/08/2011 10:33 (next check after 03/08/2011 01:48)
    Connecting to ftp.creative-tops.com port 21 (Mac OS X firewall is limiting connections to specific applications) (02/08/2011 10:33)
    Connected to 78.109.169.56 port 21 (02/08/2011 10:33)
    220 ProFTPD 1.3.1 Server (ProFTPD) [78.109.169.56]
    USER ftp-c
    331 Password required for ftp-c
    PASS
    530 Login incorrect.
    An FTP connection to “ftp.creative-tops.com” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
    Server responded: “Login incorrect.”)

    Posted 2 years ago #

  • Bobj Member

    Hi, my problem wqs a corrupted user account. Creating a new user made everything work again.

    Thanks

    Bobj

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Jax,

    It looks like the password for the "ftp-c" account at ftp.creative-tops.com that is stored in your keychain is incorrect. You should find out what the correct password is, and then make a manual connection to the server with Fetch, checking the "Add to Keychain" checkbox so the correct password will be saved. Then your shortcut should start working again.

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Tim Member

    Im logging on as anonymous at this stage but when i try to copy a file into Fetch it tells me access is denied. I have copied the transcript below. I am also not sure if i should be putting in a username and password. What should i do?

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.7 (10J869) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 18/08/11 T
    Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is limiting connections to specific applications) (4/08/11 12:07 PM)
    Connected to 216.92.39.106 port 21 (4/08/11 12:07 PM)
    220 fetchsoftworks.com NcFTPd Server (licensed copy) ready.
    USER anonymous
    331 Guest login ok, send your complete e-mail address as password.
    PASS
    230-You are user #1 of 16 simultaneous users allowed.
    230-
    230 Logged in anonymously.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is cwd.
    PWD
    257 "/" is cwd.
    TYPE A
    200 Type okay.
    PASV
    227 Entering Passive Mode (216,92,39,106,209,219)
    Making data connection to 216.92.39.106 port 53723
    LIST -al
    150 Data connection accepted from 203.51.185.36:51351; transfer starting.
    -rw-r--r-- 1 ftpuser ftpusers 1343749 Mar 3 2006 Fetch_4.0.3.sit
    -rw-r--r-- 1 ftpuser ftpusers 3783421 Jan 2 2006 Fetch_5.0.5.dmg
    -rw-r--r-- 1 ftpuser ftpusers 18292777 Apr 29 2010 Fetch_5.6.dmg
    -rw-r--r-- 1 ftpuser ftpusers 2690830 May 14 2010 Fetch_5.6_Help.pdf
    drwxr-xr-x 3 ftpuser ftpusers 512 Jan 29 2010 example
    drwx-wx-wx 2 ftpuser ftpusers 512 Aug 3 14:00 incoming
    226 Listing completed.
    PWD
    257 "/" is cwd.
    CWD Recommends
    550 No such directory.
    MKD Recommends
    553 Permission denied.
    Fetch could not create the folder “Recommends” because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Permission denied.”)
    ftp_mkdir: 2,-30000 (state == RPUT_MAKING_DIR)
    PWD
    257 "/" is cwd.
    PASV
    227 Entering Passive Mode (216,92,39,106,201,36)
    Making data connection to 216.92.39.106 port 51492
    LIST -al
    150 Data connection accepted from 203.51.185.36:51352; transfer starting.
    -rw-r--r-- 1 ftpuser ftpusers 1343749 Mar 3 2006 Fetch_4.0.3.sit
    -rw-r--r-- 1 ftpuser ftpusers 3783421 Jan 2 2006 Fetch_5.0.5.dmg
    -rw-r--r-- 1 ftpuser ftpusers 18292777 Apr 29 2010 Fetch_5.6.dmg
    -rw-r--r-- 1 ftpuser ftpusers 2690830 May 14 2010 Fetch_5.6_Help.pdf
    drwxr-xr-x 3 ftpuser ftpusers 512 Jan 29 2010 example
    drwx-wx-wx 2 ftpuser ftpusers 512 Aug 3 14:00 incoming
    226 Listing completed.
    Update check skipped at 4/08/11 12:08 PM (next check after 10/08/11 11:41 AM)
    PWD
    257 "/" is cwd.
    PWD
    257 "/" is cwd.
    PWD
    257 "/" is cwd.
    PWD
    257 "/" is cwd.
    CWD Recommends
    550 No such directory.
    MKD Recommends
    553 Permission denied.
    Fetch could not create the folder “Recommends” because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Permission denied.”)
    ftp_mkdir: 2,-30000 (state == RPUT_MAKING_DIR)
    PWD
    257 "/" is cwd.
    PASV
    227 Entering Passive Mode (216,92,39,106,239,169)
    Making data connection to 216.92.39.106 port 61353
    LIST -al
    150 Data connection accepted from 203.51.185.36:51355; transfer starting.
    -rw-r--r-- 1 ftpuser ftpusers 1343749 Mar 3 2006 Fetch_4.0.3.sit
    -rw-r--r-- 1 ftpuser ftpusers 3783421 Jan 2 2006 Fetch_5.0.5.dmg
    -rw-r--r-- 1 ftpuser ftpusers 18292777 Apr 29 2010 Fetch_5.6.dmg
    -rw-r--r-- 1 ftpuser ftpusers 2690830 May 14 2010 Fetch_5.6_Help.pdf
    drwxr-xr-x 3 ftpuser ftpusers 512 Jan 29 2010 example
    drwx-wx-wx 2 ftpuser ftpusers 512 Aug 3 14:00 incoming
    226 Listing completed.
    PWD
    257 "/" is cwd.
    PWD
    257 "/" is cwd.
    PWD
    257 "/" is cwd.
    PWD
    257 "/" is cwd.
    PWD
    257 "/" is cwd.
    QUIT
    221 Goodbye.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Tim,

    You are connecting to ftp.fetchsoftworks.com, which is a server that we maintain as an example. As you discovered, it lets anyone log in without a password.

    To actually accomplish something with Fetch you want to enter the Hostname, Username and Password for an account that belongs to you. You would get the Hostname, Username and Password information from the people who maintain the server. For instance, if you are using Fetch to maintain a website, you would get that information from the web hosting company.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Hélène Member

    when I try to access fetch, it is said that my host name, username and password are incorrect.
    I use the informations that were given by Doteasy

    Hostname: ftp.esem.ca
    username: hmartinez
    and then the same password as with Doteasy.

    Otherwise,it means I have forgotten my password.
    Primo: Is it the good way to proceed?
    secondo: If I have forgotten my password, how can I get it, or change i?

    Thank you (sorry for my english, it is not my spoken language, Hope you can understand my question though).

    Hélène

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Hélène,

    You should tell Doteasy that the information you have is not working for logging in with FTP, and ask them for the correct information. They should be able to help you.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Rigoberto Alfaro Member

    how to get, or where i can get the hostname, user name and pasword? to use in fetch

    Posted 2 years ago #

  • Rigoberto Alfaro Member

    how to get, or where i can get the hostname, user name and pasword? to use in fetch

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    You would get that information from the company that runs the server you are trying to connect to. For example, if you are using Fetch to upload a website, you would talk to the web hosting provider.

    For more information see: http://fetchsoftworks.com/fetch/help/Contents/Tutorial/WhatDoIEnterInUsername.html

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • prepress Member

    I am not able to connect to my ftp site. This is the "fetch transcript" I get after trying to log on:

    Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.8 (9L31a) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-83PG-CY4M T
    Connecting to ftp.hardingprint.com port 21 (Mac OS X firewall is allowing connections) (11/16/11 3:56:57 PM)
    Update check skipped at 11/16/2011 03:58 PM (next check after 11/17/2011 09:34 AM)

    Could you help me with this?

    Posted 2 years ago #

  • Jim Matthews Administrator

    The server, ftp.hardingprint.com, does not appear to be responding. I would recommend contacting the server administrator.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Tom Roos Member

    I cannot get past this notice:
    THESE SETTINGS CANNOT BE USED BECAUSE YOU DO NOT HAVE PERMISSION TO SAVE A FILE THERE.
    I've read both threads I've found on the subject. This one, and one that is about two years old. I've run first aid on my key chain and I'm still not able to access my website.
    I have changed to a new start up disk, which is very much like going to a whole new computer. I have copied the application support files and the preferences from my old start up disk to my new one.

    Any more suggestions?
    Regards.
    Tom

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Tom,

    I would recommend contacting support at http://fetchsoftworks.com/fetch/feedback . We may ask for a screen snapshot of the error message, and the contents of the Fetch Transcript window, to help figure out what is going on.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • DMC Member

    I am trying to login to a site that I just set up for a client and I keep getting the following message:

    530 login authentication failed

    server shut down, home directory not available

    Here is the Fetch Transcript:

    Fetch 5.3.1 (5D226) Intel running on Mac OS X 10.6.8 (10K549) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-PCG4-2C5M T
    Connecting to rosendalepilates.net port 21 (Mac OS X firewall is allowing connections) (3/23/12 9:39:30 AM)
    Connected to 76.74.242.200 port 21 (3/23/12 9:39:30 AM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 10 of 50 allowed.
    220-Local time is now 08:39. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 15 minutes of inactivity.
    USER dmc@rosendalepilates.net
    331 User dmc@rosendalepilates.net OK. Password required
    PASS
    421 Home directory not available - aborting

    Posted 2 years ago #

  • Jim Matthews Administrator

    It sounds like there's a problem with the server setup, perhaps with the home directory that is specified. As part of the login process the server probably tries to access the user's home directory, and it sounds like it's getting an error.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Daniel N Member

    The message appeared so i figured i mest up on the password, but even after re-setting the password its still not working. PLEASE HELP! Im a graphic design student and i have homework to turn in.

    Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.9.2 (13C64) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-CW3E-QW9R T
    Connecting to ftp.danm5.com port 21 (Mac OS X firewall is allowing connections) (3/7/14, 9:34 PM)
    Connected to 66.96.147.118 port 21 (3/7/14, 9:34 PM)
    220-
    220 Ipage FTP Server ready
    USER danm5com
    331 Password required for danm5com
    PASS
    530 Login incorrect.
    An FTP connection to “ftp.danm5.com” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
    Server responded: “Login incorrect.”)
    Connecting to ftp.danm5.com port 21 (Mac OS X firewall is allowing connections) (3/7/14, 9:34 PM)
    Connected to 66.96.147.118 port 21 (3/7/14, 9:34 PM)
    220-
    220 Ipage FTP Server ready
    USER danm5com
    331 Password required for danm5com
    PASS
    530 Login incorrect.
    An FTP connection to “ftp.danm5.com” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
    Server responded: “Login incorrect.”)
    Connecting to ftp.danm5.com port 21 (Mac OS X firewall is allowing connections) (3/7/14, 9:34 PM)
    Connected to 66.96.147.118 port 21 (3/7/14, 9:34 PM)
    220-
    220 Ipage FTP Server ready
    USER danm5com
    331 Password required for danm5com
    PASS
    530 Login incorrect.
    An FTP connection to “ftp.danm5.com” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
    Server responded: “Login incorrect.”)
    Connecting to ftp.danm5.com port 21 (Mac OS X firewall is allowing connections) (3/7/14, 9:34 PM)
    Connected to 66.96.147.118 port 21 (3/7/14, 9:34 PM)
    220-
    220 Ipage FTP Server ready
    USER danm5com
    331 Password required for danm5com
    PASS
    530 Login incorrect.
    An FTP connection to “ftp.danm5.com” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
    Server responded: “Login incorrect.”)
    Update check started at 3/7/14, 9:35 PM
    Update check skipped at 3/7/14, 9:36 PM (next check after 3/14/14, 3:29 PM)
    Connecting to ftp.danm5.com port 21 (Mac OS X firewall is allowing connections) (3/7/14, 9:40 PM)
    Connected to 66.96.147.118 port 21 (3/7/14, 9:40 PM)
    220-
    220 Ipage FTP Server ready
    USER danm5com
    331 Password required for danm5com
    PASS
    530 Login incorrect.
    An FTP connection to “ftp.danm5.com” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
    Server responded: “Login incorrect.”)
    Connecting to danm5com@ftp.danm5.com port 22 (3/7/14, 9:41 PM)
    SSH2_FXP_INIT 3
    SFTP connection to “ftp.danm5.com” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
    Server responded: “ssh: connect to host ftp.danm5.com port 22: Operation timed out

    ”)
    Connecting to ftp.danm5.com port 21 (Mac OS X firewall is allowing connections) (3/7/14, 9:43 PM)
    Connected to 66.96.147.118 port 21 (3/7/14, 9:43 PM)
    220-
    220 Ipage FTP Server ready
    USER danm5com
    331 Password required for danm5com
    PASS
    530 Login incorrect.
    An FTP connection to “ftp.danm5.com” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
    Server responded: “Login incorrect.”)
    Connecting to ftp.danm5.com port 21 (Mac OS X firewall is allowing connections) (3/7/14, 9:43 PM)
    Connected to 66.96.147.118 port 21 (3/7/14, 9:43 PM)
    220-
    220 Ipage FTP Server ready
    AUTH TLS
    500 AUTH not understood
    An FTP with TLS/SSL connection to “ftp.danm5.com” could not be opened because the FTP server does not support FTP with TLS/SSL connections. (Try using a different connection type, or contact the server administrator for more information.
    Server responded: “AUTH not understood”)
    Update check skipped at 3/7/14, 9:43 PM (next check after 3/16/14, 12:44 AM)
    Connecting to ftp.danm5.com port 21 (Mac OS X firewall is allowing connections) (3/7/14, 9:46 PM)
    Connected to 66.96.147.118 port 21 (3/7/14, 9:46 PM)
    220-
    220 Ipage FTP Server ready
    USER danm5com
    331 Password required for danm5com
    PASS
    530 Login incorrect.
    An FTP connection to “ftp.danm5.com” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
    Server responded: “Login incorrect.”)

    Posted 4 months ago #

  • Jim Matthews Administrator

    Hi Daniel,

    The ftp.danm5.com server is saying that the password you are entering is not the correct password for the danm5com username. You should contact the server administrator for assistance.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 months ago #

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