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Inconsistency with FTP timeout (4 posts)

  • Started 9 years ago by puzzled
  • Latest reply 9 years ago from Jim Matthews
  • puzzled Member

    Hi there - just got registered version of Fetch and while trying to access an FTP, it connects, says its getting files, and then eventually times out. However when i try connecting to the fetchsoftworks ftp, it works just fine. i'm on a powerbook at a public library. i've tried both active and passive modes. any ideas?
    thank you-

    Posted 9 years ago #

  • Jim Matthews Administrator

    Could you post the contents of the Fetch Transcript window after trying with passive mode turned off? Choose "Fetch Transcript" from the Window menu to view the transcript.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • puzzled Member

    thank you jim...here is the transcript to the problem:

    (with passive mode on)

    Connecting to phoenixbodies.com port 21 (8/31/05 5:45:19 PM)
    Connected to 69.208.153.94 port 21 (8/31/05 5:45:23 PM)
    220 192.168.1.182 FTP server ready
    USER dblack
    331 Password required for dblack.
    PASS
    230 User dblack logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (69,208,153,94,72,169)
    LIST -al
    421 No Transfer Timeout (300 seconds): closing control connection.
    ftp_list: -30000 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns -3155

    (with passive mode off)

    Connecting to phoenixbodies.com port 21 (8/31/05 5:52:22 PM)
    Connected to 69.208.153.94 port 21 (8/31/05 5:52:22 PM)
    220 192.168.1.182 FTP server ready
    USER dblack
    331 Password required for dblack.
    PASS
    230 User dblack logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A
    PORT 192,168,2,195,192,6
    200 PORT command successful
    LIST -al
    ABOR
    ftp_list: -30028 (state == GETTING_LIST)
    ftp_list: tw->port_retries == 0, retrying file list
    Connecting to phoenixbodies.com port 21 (8/31/05 5:53:08 PM)
    Connected to 69.208.153.94 port 21 (8/31/05 5:53:08 PM)
    220 192.168.1.182 FTP server ready
    USER dblack
    331 Password required for dblack.
    PASS
    230 User dblack logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (69,208,153,94,114,186)
    LIST -al
    421 No Transfer Timeout (300 seconds): closing control connection.
    ftp_list: -30000 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns -3155

    hope this helps! thanks again!
    -cm
    ----------------------

    Originally posted by JimMatthews:

    Could you post the contents of the Fetch Transcript window after trying with passive mode turned off? Choose "Fetch Transcript" from the Window menu to view the transcript.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • Jim Matthews Administrator

    It looks like you're stuck between two problems. The phoenixbodies.com server is apparently behind a firewall that is blocking passive mode connections. You could ask them to fix that, but they may tell you to just use active mode.

    Active mode is not working either because of a networking problem at the server side or some firewall or problem at the library. You might try connecting to ftp.fetchsoftworks.com with passive mode transfers turned off; that might tell you whether the problem is at the server end or library end. You should also be sure that the Mac OS X firewall is turned off on your Mac (in the Sharing panel of System Preferences).

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

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