Fetch Softworks

Inconsistency with FTP timeout (4 posts)

• Started 18 years ago by puzzled
• Latest reply 18 years ago from Jim Matthews

• puzzled Member

  Hi there - just got registered version of Fetch and while trying to access an FTP, it connects, says its getting files, and then eventually times out. However when i try connecting to the fetchsoftworks ftp, it works just fine. i'm on a powerbook at a public library. i've tried both active and passive modes. any ideas?
  thank you-

  Posted 18 years ago #

• Jim Matthews Administrator

  Could you post the contents of the Fetch Transcript window after trying with passive mode turned off? Choose "Fetch Transcript" from the Window menu to view the transcript.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• puzzled Member

  thank you jim...here is the transcript to the problem:

  (with passive mode on)

  Connecting to phoenixbodies.com port 21 (8/31/05 5:45:19 PM)
  Connected to 69.208.153.94 port 21 (8/31/05 5:45:23 PM)
  220 192.168.1.182 FTP server ready
  USER dblack
  331 Password required for dblack.
  PASS
  230 User dblack logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (69,208,153,94,72,169)
  LIST -al
  421 No Transfer Timeout (300 seconds): closing control connection.
  ftp_list: -30000 (state == GETTING_LIST)
  QUIT
  send_cmd():con_conn->Putline() returns -3155

  (with passive mode off)

  Connecting to phoenixbodies.com port 21 (8/31/05 5:52:22 PM)
  Connected to 69.208.153.94 port 21 (8/31/05 5:52:22 PM)
  220 192.168.1.182 FTP server ready
  USER dblack
  331 Password required for dblack.
  PASS
  230 User dblack logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A
  PORT 192,168,2,195,192,6
  200 PORT command successful
  LIST -al
  ABOR
  ftp_list: -30028 (state == GETTING_LIST)
  ftp_list: tw->port_retries == 0, retrying file list
  Connecting to phoenixbodies.com port 21 (8/31/05 5:53:08 PM)
  Connected to 69.208.153.94 port 21 (8/31/05 5:53:08 PM)
  220 192.168.1.182 FTP server ready
  USER dblack
  331 Password required for dblack.
  PASS
  230 User dblack logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (69,208,153,94,114,186)
  LIST -al
  421 No Transfer Timeout (300 seconds): closing control connection.
  ftp_list: -30000 (state == GETTING_LIST)
  QUIT
  send_cmd():con_conn->Putline() returns -3155

  hope this helps! thanks again!
  -cm
  ----------------------

  Originally posted by JimMatthews:

  Could you post the contents of the Fetch Transcript window after trying with passive mode turned off? Choose "Fetch Transcript" from the Window menu to view the transcript.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• Jim Matthews Administrator

  It looks like you're stuck between two problems. The phoenixbodies.com server is apparently behind a firewall that is blocking passive mode connections. You could ask them to fix that, but they may tell you to just use active mode.

  Active mode is not working either because of a networking problem at the server side or some firewall or problem at the library. You might try connecting to ftp.fetchsoftworks.com with passive mode transfers turned off; that might tell you whether the problem is at the server end or library end. You should also be sure that the Mac OS X firewall is turned off on your Mac (in the Sharing panel of System Preferences).

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #