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Lost ALL of FTP info (5 posts)

  • Started 6 years ago by virtuwul
  • Latest reply 6 years ago from Scott McGuire
  • virtuwul Member

    Hi Everyone,

    I'm hoping someone can "save me".

    This is the second time that it happened...

    So, I don't have a whole of space left
    on my hard drive (2 GB).

    I had a TON of stuff open (15 Safari browsers
    among many other things), I used up ALL
    of my Desktop memory.

    And I LOST ALL OF MY FETCH FTP INFO.

    Someone it "deletes" the info once the Desktop
    is "full".

    It happened to me before. And it's a NIGHTMARE
    to reload all of my FTP in there again.

    Can I somehow retrieve the info?

    How can I avoid this from happening again?

    Thanks!
    Matt

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Matt,

    We're sorry to hear that you're having trouble with Fetch. I'm not sure if there's anything we can do to recover the information, but if you could tell us a little more about the problem, we'll see if we can help.

    When you say you lost all your FTP info, what do you mean? What information, exactly, has gotten lost?

    And could you please tell us which version of Fetch, and which version of Mac OS X you are using?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • virtuwul Member

    Hi Scott,

    What I mean is...
    My start memory was so full that it erased
    ALL of my stored shortcuts and ftp info
    that I had inside of Fetch.

    Is there any way I can retrive that?

    Thanks,
    Virtuwul

    Posted 6 years ago #

  • virtuwul Member

    It's version 4.0.3... the Mac is 10.4.9

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Matt,

    We don't think there's a way to retrieve your shortcut information at this point, sorry. We apologize that Fetch 4 behaved badly when you were out of memory.

    Here's a couple of things I would recommend for the future:

    * Consider upgrading to Fetch 5. Fetch 5 was rewritten to be Mac OS X native (as opposed to Fetch 4.0.3, which was a mix of Mac OS 9/Mac OS X), and we changed the way shortcuts are stored, so we believe it would be less likely to lose your shortcut information when memory and disk space get tight. (We have tried very hard to make sure it will not erase shortcuts at any point.)

    * After you set up your shortcuts again, make a back up your shortcuts file. To do this, quit Fetch, and then make a duplicate copy of the shortcuts preference file and put it in a safe place in a different folder on your Mac (or on an external drive). The shortcuts preferences file can be found by following these steps:

    * Choose "Home" from the Go menu in the Finder
    * Open the Library folder
    * Open the Preferences folder
    * Look for the file named "Fetch Shortcuts" (for Fetch 4) or "com.fetchsoftworks.Fetch.Shortcuts.plist" (for Fetch 5).
    * Then use the Finder's "Duplicate" command to make a copy of it.

    Again, we're sorry we can't help recover your information. Please let us know if you have more questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

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