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problem with the widget (2 posts)

  • Started 8 years ago by brr
  • Latest reply 8 years ago from Scott McGuire
  • brr Member

    Hello... love fetch, used it for years... anyways today after updating to the latest beta version I would get -10180 errors (too many processes?) shortly after restarting. I would open a couple of programs and then get the error. I noticed that all my widgets were dead in the water too. Backtracking I removed the Fetch widget and my system works fine now. I am using a MacBook Pro 1.83GHz, OS 10.4.6, 1GB RAM.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the feedback and sorry for the troubles. We did not run across that problem in development and testing, so we'd very much appreciate some more information.

    Were you previously using Fetch 5.1b2 (which also had a widget) without a problem?

    Then, could you gather some information and send it to us?

    First, we'd like to see copies of your console.log and system.log, which should contain some information about what caused that error.

    To find them, do the following:

    * Run the Console application (inside the Utilities folder of your Applications folder)
    * Choose File > Open Console Log
    * Command-click on the title of the console.log window, which will display a path pop-up
    * Choose the folder just below "console.log" in the title. This will open the folder containing the console.log in the Finder
    * Return to the Console application
    * Choose File > Open System Log
    * Command-click on the title of the system.log window, which will display a path pop-up
    * Choose the folder just below "system.log" in the title. This will open the folder containing the system.log in the Finder

    Then, please email them both "console.log" and "system.log" (you don't need to send the other files with numbers at the ends of their names) along with a brief description of the problem you were having (same as you posted here) to:

    bugs at fetchsoftworks dot com

    Next, could you reinstall the widget (in Fetch, choose Fetch > Install Dashboard Widget), and when the errors return:

    * Run the Activity Monitor application (again, inside the Utilities folder of your Applications folder)
    * Choose Window > Activity Monitor
    * In the toolbar, choose "All Processes" from the "Show" pop-up menu
    * File > Save
    * Choose "Save exported list as Process List"
    * And then email the file with the exported list to us

    Sorry, I know that's a lot to ask for, but it would be very helpful to have the above information.

    Thanks and let us know if you have questions about the above,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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