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Revoked serial number: FETCHEX001-ZMXK-XXXX-XXXX-XXXX-XXXX (7 posts)

  • Started 5 years ago by DanBo
  • Latest reply 2 years ago from Jim Matthews
  • DanBo Member

    Downloaded and installed upgrade and now it says that my serial number has been revoked?

    wtf?

    Posted 5 years ago #

  • DanBo Member

    OK.. It works if you start it up a second time, click enter serial number, then click "try" (without entering the serial number)

    Gay..

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    We're sorry, but that kind of serial number is issued only to an educational or charitable organization, and meant solely for their use. It has been revoked due to improper use or distribution.

    If you are not at an educational institution or charity, and have purchased a Fetch license previously, please double-check your records to make sure you are using the serial number issued to you. If you cannot locate your serial number, please email us at serial@fetchsoftworks.com with your full name and the mailing address and email address you used when ordering Fetch, and we will attempt to locate your correct serial number.

    If you are at an educational institution, please contact your information technology department and ask for the correct serial number for your institution, or, if your institution does not have one, you can visit http://fetchsoftworks.com/fetch/free to apply for an educational license.

    You may apply for a free license for the following:

    Use by a student or employee of a public or accredited private school, college, university or academy; use by a student or parent engaged in home-schooling; use by volunteers or employees of a tax-exempt charity, to further the work of that charity. Use by government agencies or government research laboratories does not qualify.

    Otherwise, please visit:

    http://fetchsoftworks.com/fetch/buy

    to purchase a new Fetch license.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Elizabeth Member

    I upgraded the software on my ibook, and now when I reinstalled Fetch it says that the license has been revoked. I know it is an educational license, and that is how it is being used. I don't know what happened, but I am running out of my time on the free trial :( Help please! I sent an email to tech support but never heard back!

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Elizabeth,

    I apologize for the failure to answer your email; we try very hard to answer every message. I'm glad that you posted a note here rather than giving up!

    You can apply for a new educational license at http://fetchsoftworks.com/fetch/free

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Elizabeth Member

    Jim,
    I can't just get the one I have reinstated? :( I got it from the last webmaster and she is not going to be thrilled with me that this happened... :( How long does it take after the application to get a new one if needed?
    Thanks!

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Elizabeth,

    I just saw your email message from yesterday. The serial number was not revoked; Fetch was giving you incorrect information. The only problem was that you were entering an extra character in the serial number. I've just emailed you the correct information, so you should be all set.

    Thanks,

    Jim Matthews
    Fetch Softworks

    p.s. We've fixed the underlying problem so the next version of Fetch will not say that incorrect serial numbers have been revoked.

    Posted 2 years ago #

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