Fetch Softworks

So frustrated I want to scream! (4 posts)

• Started 16 years ago by bfindlay
• Latest reply 16 years ago from Scott McGuire

• bfindlay Member

  I have been using iweb for a few years now. I have three different domains hosted on 'doteasy.com' - a free web hosting service.

  I spent 20 minutes making changes in iweb today, and have spent the succeeding five hours trying to get those changes uploaded to the site.

  Tried Cyberduck, one button ftp and the latest version of fetch. They all - repeat all - crap out after doing 'something'

  Fetch for instance, will upload SOME of the files, but then disconnects saying a timeout occured, try using PASV mode. I do, then it does the same thing and says I should use 'active' mode.

  Cyberduck also gave several attempts, but would quit at various points, complaining of a 'read error'.

  The only thing that has changed on this computer since the last time I successfully ftp'd is that I have installed parallels. I was running winXP at the time, and thought - maybe the firewall on XP was screwing it up. Shut it down, but I get the same repeated failures.

  Note - Fetch WILL connect - it even pretends to upload some files, but after a while it stops and disconnects and complains that it 'timedout'.

  I have no firewall running on my machine that I know of, but still I cannot get this stupid mac to talk to the doteasy server reliably.

  Is there anyway to test THEIR computer? How do I trouble shoot where the failure is happening?????

  AAAaRRRRGGGGHHHH - should be a simple thing in 2008 to move files to another computer!!!

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  If you get frequent disconnects with multiple different FTP clients, this is most likely either a problem with the server, or possibly an issue with your network connection.

  It's unlikely that the install of Parallels caused the problem.

  Do you connect to the Internet using wireless or through a router (a device to share an Internet connection between several different computers)? If so, you might want to try connecting you Mac directly to your DSL/cable modem and seeing if that solves the problem.

  Let us know if you connect wirelessly or through a router or not.

  Also, if you could send a transcript of an attempt to upload using Fetch to us, we will take a look and see if we have further suggestions. To do that:

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading again.
  * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into an email and send it to:

  bb at fetchsoftworks dot com

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• bfindlay Member

  I connect with an ethernet connection directly to an airport extreeme base station, thence through a dsl modem to the phone lines. I also tried connecting directly, and the response is the same.

  Will email you a transcript. Thanks for looking at this...

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Connecting through an Airport Base Station, even through Ethernet, counts as "connecting through a router." Sorry to hear the direct connect method didn't help.

  We'll keep an eye out for your transcript.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #