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trouble using (2 posts)

  • Started 3 years ago by don
  • Latest reply 3 years ago from Scott McGuire
  • don Member

    just downloaded a trial version. When it went to the ftp site where I wanted to put the files, it says that it wont take the user name and password that the site gave me.
    any ideas?

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Don,

    Thanks for trying Fetch.

    You should contact the people who gave you the info and double-check the information they gave you; most likely there is a mistake in it. You should double-check all three pieces of information: hostname, username, and password. You should also ask if you should be connecting using FTP or SFTP, and choose the appropriate method from the "Connect using" menu.

    Fetch is not involved in deciding whether your login information is correct or not; Fetch sends what you type as your username and password to the server, and either the server says the information is okay, and allows Fetch to connect; or the server rejects the information and sends back an error message, which Fetch then reports to you.

    You may receive an error saying your password is incorrect even if the real problem is that you entered the incorrect hostname or username.

    So most likely either they have given you the wrong information, or you are making a typo when entering it.

    If you are still having problems after confirming that you have the correct information, please do the following:

    * Quit Fetch.
    * Open Fetch again.
    * Try connecting to your server.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    And we'll see if we can advise.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

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