Fetch Softworks

unable to put files (10 posts)

• Started 1 year ago by white
• Latest reply 4 months ago from Scott McGuire

• white Member

  fetch could not put "index.html" because the connection was reset by the server.

  Posted 1 year ago #

• Scott McGuire Administrator

  Hi,

  We'd like some more information to help diagnose the problem. Could you please do the following?

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading again.
  * After you receive the error, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 1 year ago #

• white Member

  Hi Scott,
  I have re- installed fetch, re-published with iWeb
  Now I can put with no problem,
  However when ivisit the website it says
  " directory has no index file"

  Posted 1 year ago #

• Scott McGuire Administrator

  Hi,

  The usual cause of that problem is that you have uploaded not quite the right thing to your server. For websites created with iWeb to work correctly once you upload it, after you publish your website to a folder, you need to upload the contents of the folder - but not the folder itself - to your server.

  For example, let's assume your website is called "Family Trip", and when you use "Publish to a Folder," you tell iWeb to put its files in a folder called "My New Website."

  Once iWeb is done, in the Finder you will see:

  My New Website (folder)
    index.html
    Family Trip (folder)

  For your website to work correctly, you must be sure to upload both the index file, and the folder with the name of your website - that is, upload the entire contents of the "My New Website" folder, but don't upload the "My New Website" folder itself.

  It may be best to delete the files that you've already uploaded to the server and start fresh before trying again.

  We have step by step instructions on using Fetch to upload websites created with iWeb - it may be helpful to read it over if you haven't already; it also links to a help topic that suggests solutions to common problems.

  If you're still having problems after looking this over, please let us know and we'll try to figure it out.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 1 year ago #

• white Member

  Hi Scott McGuire,
  Thank you very much for your help I finally got it
  Regards,
  White.

  Posted 1 year ago #

• Scott McGuire Administrator

  Hi White,

  You're welcome, we're glad to hear you're all set.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 1 year ago #

• Fred Member

  Hello,

  I'm having the same problem... Can anyone decipher this fetch transcript?

  Fetch 5.3 (5D161) Intel running on Mac OS X 10.4.11 (8S2167) Intel English StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1 Update check started at 03/04/2010 11:32 AM Expires 10/16/2009 T Connecting to jjhuddle.com port 21 (Mac OS X firewall state unknown) (3/4/10 11:33:10 AM) Connected to 174.143.68.186 port 21 (3/4/10 11:33:10 AM) 220 ProFTPD 1.3.1 Server (ProFTPD) [192.168.100.186] USER jjhuddle
  331 Password required for jjhuddle
  PASS
  230 User jjhuddle logged in
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is the current directory
  MACB ENABLE
  500 MACB not understood
  PWD
  257 "/" is the current directory
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (174,143,68,186,146,175).
  Making data connection to 174.143.68.186 port 37551 LIST -al 150 Opening ASCII mode data connection for file list
  drwxr-xr-x 14 root root 4096 Dec 11 12:01 .
  drwxr-xr-x 14 root root 4096 Dec 11 12:01 ..
  drwxr-x--- 5 jjhuddle psaserv 4096 Dec 2 07:23 anon_ftp
  drwxr-xr-x 2 root psaserv 4096 Dec 2 07:23 bin
  lrwxrwxrwx 1 root root 15 Dec 11 12:01 cache -> httpdocs/cache/
  drwxr-x--- 3 jjhuddle psaserv 4096 Mar 3 16:33 cgi-bin
  lrwxrwxrwx 1 root root 13 Dec 11 11:57 conf -> httpdocs/conf
  drwxrwxr-x 2 jjhuddle psacln 4096 Dec 9 06:58 dbscript
  drwxr-xr-x 2 root psaserv 4096 Dec 2 07:23 error_docs
  drwxrwxr-x 57 jjhuddle psaserv 4096 Feb 22 09:43 httpdocs
  drwxr-x--- 7 jjhuddle psaserv 4096 Dec 2 07:23 httpsdocs
  drwxr-x--- 2 root psaserv 4096 Dec 2 07:23 pd
  drwx------ 2 jjhuddle root 4096 Dec 2 07:23 private
  dr-xr-x--- 7 root psaserv 4096 Dec 2 07:23 statistics
  drwxr-xr-x 2 root psaserv 4096 Dec 2 07:23 subdomains
  drwxr-xr-x 2 root psaserv 4096 Dec 2 07:23 web_users
  226-Transfer complete
  226 Quotas off
  TYPE I
  200 Type set to I
  PASV
  227 Entering Passive Mode (174,143,68,186,168,68).
  Making data connection to 174.143.68.186 port 43076 STOR 17_radcliff.jpg 550 17_radcliff.jpg: Permission denied
  ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP) ABOR 500 ÿôÿòABOR not understood Update check skipped at 03/04/2010 11:33 AM (next check after 03/05/2010 04:21 AM)

  Posted 4 months ago #

• Scott McGuire Administrator

  Hi Fred,

  Most likely you are receiving this message because the server doesn't allow you to upload files to the folder you're trying to upload them to. It looks like you're trying to upload them to your "root" folder, which some servers don't allow. Instead they require you to put your files in a specific folder.

  You should contact the people or company and ask them which folder you should use to upload your files to; they are the best people to answer that. You can then switch to another folder in Fetch by double-clicking the folder's icon in the Fetch window.

  Please let us know if you have further questions after talking to the folks who run the server.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 4 months ago #

• Fred Member

  Scott,

  Thanks for the info! We tried it in a folder and it worked perfectly.

  Thanks!
  Fred

  Posted 4 months ago #

• Scott McGuire Administrator

  Hi Fred,

  You're welcome, I'm glad that helped.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 4 months ago #