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Unexpected Quit (7 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by Paul
  • Latest reply 10 years ago from Paul
  • Paul Member

    I'm running 4.0.3 on OS 10.2.8. For some reason, for the past several days, Fetch has quit on startup. I've run Disk First Aid, repairing the disk and permissions (with no significant results).

    What should I do?

    Posted 10 years ago #

  • Jim Matthews Administrator

    I would remove the Fetch Prefs, Fetch Shortcuts, and Fetch Cache files from the Preferences folder in the Library folder of your home directory. If that helps, could you stuff those files into a StuffIt archive and email it to bugs @ fetchsoftworks.com? I'd like to figure out how to make Fetch more resilient in the face of corrupt files.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • Paul Member

    Removed them all, restarted the machine, and it still quits at bootup. Other thoughts/suggestions, please?

    Posted 10 years ago #

  • Jim Matthews Administrator

    Are any of those three files re-created when you try to run Fetch? Do you see files with those names anywhere else on your computer?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • Paul Member

    I trashed all copies (had some in my OS9 System folder), so nothing was active when I restarted. Nothing was recreated when I rebooted Fetch.

    Paul

    Posted 10 years ago #

  • Jim Matthews Administrator

    I've never seen a startup problem like this on a "clean" system so I'm puzzled. One thing to try is to create another account (using the Accounts pane in System Preferences), login to that account, and try running Fetch from there. If that works the problem is specific to your account.

    Another thing to try is generating a crash log. To do that run the Console application in the Utilities folder in the Applications folder, choose Preferences... from the Console menu, and check the "Enable crash reporting" under the Crashes tab.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • Paul Member

    Ran the crash log, emailed it to bugs@ ...

    thanks,

    Paul

    Posted 10 years ago #

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