Fetch Softworks

unreachable (6 posts)

• Started 14 years ago by Kizer
• Latest reply 14 years ago from Scott McGuire

• Kizer Member

  Every time i try to login in fetch says " an ftp connection to...... could not be opened because server os unreachable.
  Then it tells me to check my connection and settings in network. My connection is fine because i'm online. And i would think that it could be maybe my server was down on one of the sites but it's saying it for 8 different sites and they are all on different servers. please help. thanks.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Can you connect to the Fetch FTP site successfully?

  Connect using the following information:

  Hostname: ftp.fetchsoftworks.com
  Username: (leave empty)
  Password: (leave empty)

  Let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Kizer Member

  no it still says the same thing

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  We'd like some more information to help diagnose the problem. Could you please do the following?

  * Quit Fetch.
  * Open Fetch again.
  * Try connecting to ftp.fetchsoftworks.com (leave username and password blank).
  * After you receive the error, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and see if we can figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Kizer Member

  Fetch 5.5.2 (5E703) Intel running on Mac OS X 10.5.8 (9L31a) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 10/17/09 T
  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (11/12/09 9:17 AM)

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  My best guess is that there is some problem with your network equipment or network connection that is causing FTP connections to fail.

  Please try restarting all your equipment using the following instructions:

  * Shut down your Mac.
  * Unplug your router or wireless base station (if you have one; a router is a device for sharing your Internet connection with multiple computers).
  * Unplug your cable/DSL modem.
  * Plug the cable/DSL modem back in, and wait about a minute for it to get completely started up.
  * Then plug the router or wireless base station back in, and wait another minute for it to start up.
  * Finally, start your Mac.

  Then try connecting with Fetch again and see if it works. Let us know if it does not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #