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uploadin large files stalls (7 posts)

  • Started 8 years ago by AlexB
  • Latest reply 8 years ago from AlexB
  • AlexB Member

    Hi, I can´t upload files larger than 70MB. I´m sure there´s nothing wrong with my server, since everything works fine from a windows machine on the same connection. I´m running Fetch 5.0.4 | Mac OS X 10.3.9. Once it get to around 70-80MB transfer stalls/freezes everytime.
    Any help would be greatly appreciated.
    Thanks in advance

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Double-check and make sure that your account on your server has space for such a large file. Running out of space on the server/in your account is the usual cause of large uploads that always stall around the same place.

    Have you confirmed that you can upload an equally large (or larger?) file successfully from the Windows machine?

    If you're sure this is not the problem, let us know and we will investigate further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • AlexB Member

    Scott,
    thanks a lot for your reply. I´ve meticulously checked all the possibilities you mentioned and I´m sure they are not the problem. I´ve also looked at the Fetch Transcript which doesn´t show any server-errors either...
    If you have an idea what I can do to analyze this problem, please let me know.
    Thanks, I really appreciate your help,
    Alex

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Alex,

    Could you post the transcript from one of the stalls here so we could take a look at it as well, just in case?

    Have you tried using the resume upload feature of Fetch to see if you can finish uploading the files after they stall? See the Resuming uploads topic in the Fetch Help (you can click on the link to get there) for more details.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 12-20-2005).]

    Posted 8 years ago #

  • AlexB Member

    Hi Scott,
    First, your suggestion regarding the resume upload feature works! I was finally able to put the file (in three chunks ), thank you so very much!!

    As to why it still stalls every 80MB is still a complete mystery to me. Here´s the transcript:

    CWD test
    250 CWD command successful.
    PWD
    257 "/htdocs/doreen/test" is current directory.
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (205,178,145,65,19,231)
    STOR test.mov
    150 Opening BINARY mode data connection for test.mov.
    PWD
    Unsuccessful transfer of test.mov (81,558,356 bytes, 37,811 bytes/sec, 35:57 elapsed) stopped at 12/20/05 3:57:03 PM
    Connecting to 205.178.145.65 port 21 (12/20/05 3:57:23 PM)
    Connected to 205.178.145.65 port 21 (12/20/05 3:57:24 PM)
    220 vux7.bos.netsolhost.com FTP server (Version wu-2.6.2(1) Fri Sep 30 15:53:05 EDT 2005) ready.
    USER ntsl300122%0058cc9
    331 Password required for ntsl300122%0058cc9.
    PASS
    230 User ntsl300122%0058cc9 logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    CWD /htdocs/doreen/test/
    250 CWD command successful.
    PWD
    257 "/htdocs/doreen/test" is current directory.
    TYPE I
    200 Type set to I.
    SIZE test.mov
    213 81494216
    PASV
    227 Entering Passive Mode (205,178,145,65,237,30)
    REST 81494216
    350 Restarting at 81494216. Send STORE or RETRIEVE to initiate transfer.
    STOR test.mov
    150 Opening BINARY mode data connection for test.mov.
    PWD
    Unsuccessful transfer of test.mov (90,851,528 bytes, 38,792 bytes/sec, 39:02 elapsed) stopped at 12/20/05 4:36:31 PM
    Connecting to 205.178.145.65 port 21 (12/20/05 4:36:44 PM)
    Connected to 205.178.145.65 port 21 (12/20/05 4:36:45 PM)
    220 vux7.bos.netsolhost.com FTP server (Version wu-2.6.2(1) Fri Sep 30 15:53:05 EDT 2005) ready.
    USER ntsl300122%0058cc9
    331 Password required for ntsl300122%0058cc9.
    PASS
    230 User ntsl300122%0058cc9 logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    CWD /htdocs/doreen/test/
    250 CWD command successful.
    PWD
    257 "/htdocs/doreen/test" is current directory.
    TYPE I
    200 Type set to I.
    SIZE test.mov
    213 172281604
    PASV
    227 Entering Passive Mode (205,178,145,65,98,42)
    REST 172281604
    350 Restarting at 172281604. Send STORE or RETRIEVE to initiate transfer.
    STOR test.mov
    150 Opening BINARY mode data connection for test.mov.
    PWD
    226 Transfer complete.
    257 "/htdocs/doreen/test" is current directory.
    Transfer of test.mov (34,870,062 bytes, 40,080 bytes/sec, 14:30 elapsed) completed at 12/20/05 4:51:22 PM
    TYPE A
    200 Type set to A.

    I´ve cleared a dozen PWD commands from the file; I think they are due to the fact that I have >talk to server during long transfers< checked in prefs. (...had toggeled that to no avail)

    If you have any further ideas about this, please let me know, as I obviously would like to get this sorted out. In the meantime I would like to thank you again for providing such excellent support and making this work for me.

    Thanks,

    Alex

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Alex,

    We're glad to hear resume upload allowed you to finish uploading the file, and thank you for the kind words.

    Thanks for posting the transcript. Unfortunately we're kind of puzzled as to what the problem might be; as you said, there is no indication of problems in it, and we don't have other suggestions at this time. If the problems get worse (that is, they start happening with smaller files), let us know and we will try to investigate further. Sorry...

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • AlexB Member

    Hi Scott,

    Thanks again for everything; I´ll keep you updated if I find out anything new, but for now I´m just glad it works anyway...

    Thanks,

    Alex

    Posted 8 years ago #

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